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Mercedes-Benz of Scarborough

Scarborough, ME

4.6
809 Reviews

137 US Route 1

Scarborough, ME

04074

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Showing 809 reviews

November 28, 2018

Excellent Great service. Love my salesperson. Texhnicians and service people are outstanding very impressive one on one Would highly recommend particularl More

by LAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
NICK. DICK MARIANO
Nov 28, 2018 -

Mercedes-Benz of Scarborough responded

We couldn't ask for better feedback! It makes our day that you are so impressed with Prime Motor Cars from sales to service. Thank you for being a loyal customer and leaving us a kind review!

November 27, 2018

High dollar EVERY time I go there. The people at Prime Mercedes are great. It’s their hourly rate and prices for parts that really irritates the xxxx outta me. Outrageous hourly rates More

by mkaldro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom, service
Nov 27, 2018 -

Mercedes-Benz of Scarborough responded

Thank you for your feedback. We aim to keep our prices competitive. I am truly sorry you are disappointed. I am happy to look into this for you. If it's not to much trouble, can you please call me to discuss your account? Thank you, Brandi Lawler- Service Manager 207-510-2268

November 27, 2018

Recall and handle glitch It is a wonderful experience from the time I drop off my car to getting the loaner to picking up my car. It is s bonus to have it washed. The people More

by Kjbenz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammad and Toni Dragoni
Nov 27, 2018 -

Mercedes-Benz of Scarborough responded

We are honored to have you as a loyal customer to Prime Motor Cars! It's wonderful that you receive such friendly service - we love working with you as well! Thanks so much for your five-star review.

November 27, 2018

Top Notch Service! This dealership truly has my best interest in mind and always delivers white glove treatment. Mohamed is my go to person that goes the extra mile to e More

by Toyota proud
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohamed and Brandi
Nov 28, 2018 -

Mercedes-Benz of Scarborough responded

Thanks for being part of the Prime Motor Cars family! It makes us so happy to hear that you can depend on Mohamed and Brandi to go above-and-beyond and take excellent care of your Toyota. We look forward to working with you for years to come!

Nov 28, 2018 -

Toyota proud responded

Thank you and should read Mercedes proud and not Toyota.

November 24, 2018

Excellent service. Use of loaner car helped.i had maintenance check and brake pads fixed and also I had recall items fixed. The car is working well. Good servi More

by Sphill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammed
Nov 24, 2018 -

Mercedes-Benz of Scarborough responded

Thanks so much for the great review of your service visit with us at Prime Motor Cars! We are thankful for your business. I hope you have a great weekend.

November 23, 2018

Faithful customer disappointed We have bought four vehicles here and this is the first time we’ve been disappointed in the service. We needed a run flat tire fixed and were left wi More

by Costello1231
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No idea
Nov 27, 2018 -

Mercedes-Benz of Scarborough responded

I'd like to thank you for your loyalty and also apologize that we disappointed you. I'd like to reach out to you directly but in case I'm not able to find your information in our system without your full name, would you please consider giving me a call? Thank you, Brandi Lawler - Service Manager - 207-510-2268

November 22, 2018

Not great I had to call 3 times to see if my car was ready, consulted with no one when I picked it up. Service used to be more personal. More

by Ms fron maine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
None
Nov 23, 2018 -

Mercedes-Benz of Scarborough responded

I'm sorry to see this review and realize you intended to stay anonymous. However - I'd like to discuss your experience in more detail so we can improve. Would you please give me a call at your convenience? Thanks, Brandi Lawler - Service Manager - 207-510-2268.

November 21, 2018

Very friendly Nick was very friendly and took time to answer all my questions. Treated me with respect and is very good with people. I would recommend him definitel More

by Lemay mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Dargie
Nov 21, 2018 -

Mercedes-Benz of Scarborough responded

I'm glad to hear it, Mike! Thanks for choosing Prime Motor Cars, see you next time.

November 21, 2018

Stickered Only needed an inspection and coming to Prime I get an appointment and great pastries. And I know if there is any issue it will be taken care of corr More

by Jonesin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammad
Nov 23, 2018 -

Mercedes-Benz of Scarborough responded

Thanks for trusting Prime Motor Cars to take good care of your vehicle. We appreciate you taking the time to leave us a great review!

November 16, 2018

Very nice an understanding They didn’t give me a hard time and it was very helpful. They gave me and awesome loner and didn’t give me a hard time when I had to keep it overnig More

by Persia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick
Nov 16, 2018 -

Mercedes-Benz of Scarborough responded

Persia - We're so happy that we provided helpful service! It's fantastic that the loaner made your service more convenient as well. Thanks so much!

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