Mercedes-Benz of Scarborough

Last minute We were at home and noticed our dashboard said one of our tires had low pressure. Well my husband went and added some air to it but he noticed a nail We were at home and noticed our dashboard said one of our tires had low pressure. Well my husband went and added some air to it but he noticed a nail. We called the dealership and they said come in right away. No questions no hesitating. They are always very friendly and accommodating. We got a new tire which they had in stock thank goodness. Always a pleasure to deal with this dealership More

Recall repair Awesome service, friendly staff. Car went in for a recall and was the first time I used Prime as I’m from CT and am now in ME. Dealership was awesome Awesome service, friendly staff. Car went in for a recall and was the first time I used Prime as I’m from CT and am now in ME. Dealership was awesome and I’ll be bringing my car here for all future work. More

Disappointed in scheduling snafus Although rescheduled, had to wait 20 minutes for loaner to be ready and fueled. Then it took 50 minutes after I received call (half hour late) that Although rescheduled, had to wait 20 minutes for loaner to be ready and fueled. Then it took 50 minutes after I received call (half hour late) that car was ready to be picked up, that it really was. Car was supposed to be ready at 2:30, left dealership with it at 4:45. Not goid customer care. More

Fantastic experience! I have a lot of cars over the years and my experience at prime was the best. I did not feel pressured to buy an auto from them at all. They even deliv I have a lot of cars over the years and my experience at prime was the best. I did not feel pressured to buy an auto from them at all. They even delivered my car to me and I live 75 miles away. More

Prime makes it easy Go in see a car you like make a deposit in under 10 minutes Come back sit with Bruce Sign some docs It’s yours Go in see a car you like make a deposit in under 10 minutes Come back sit with Bruce Sign some docs It’s yours More

Always a pleasure My service manager, Mohammed Fakory, is always professional, efficient, courteous and accommodating. He listens to my concerns and assists with planni My service manager, Mohammed Fakory, is always professional, efficient, courteous and accommodating. He listens to my concerns and assists with planning of larger servicing. I appreciate the use of a loaner car as well! More

Worst experience I have ever had My family and I have been with Mercedes for more than 10 years and I have never experienced such horrible customer service as today. I went to Prime M My family and I have been with Mercedes for more than 10 years and I have never experienced such horrible customer service as today. I went to Prime Motors for a maintenance check and requested a courtesy car as I have always done. I had to observe a few surgeries in Boston for school related work, so I couldn’t come back the next day to return the courtesy car. I talked to Nick at the time of dropping my car off about my situation and I told him that I needed the car for 3 days because I was staying in Boston. Nick said that it was fine. The next day, I parked my car on the street in Boston and paid the meter. While I was parked, I got a call twice with same number, but I was not able to check because I was in the middle of observing a surgery. Afterwards, I checked my phone and had 2 missed calls with 2 text messages from Brandi (service manager) saying that my car is going to be towed, so I must move the car. There was construction and they wanted to extend the space, so they requested my car to be moved. I ran downstairs and moved the car. Everything ended well. The next day, Brandi called me and said I needed to pick up my car right now in a very unprofessional and hateful tone. I told her that I talked to Nick about the arrangement. Then, Brandi yelled at me accusing me of lying. I requested to talk to Nick and she shouted, “I am Nick’s manager and you talk to me”. I felt very disrespected. I couldn’t believe such behavior came from a Mercedes employee. Brandi threatened me saying that she is going to send my car to Boston right now and I must return the car. I told her that I do not feel comfortable of someone random driving my car for more than 100 miles. She laughed at me on the phone and said I am being shady and she thinks that there is something else going on. Did she skip the Mercedes training on customer communication? I couldn’t believe the words that I was hearing because I have never had a bad experience with Mercedes. I had to cancel the other surgeries and meetings, completely messing up my schedule, and drive back to Maine. When I met her in person, I told her that I will be recording our conversation, and her attitude changed completely. She admitted that she didn’t speak to Nick. Thus, she was accusing me of lying for no reason. She basically ruined my day, made me feel awful for no reason. I do not deserve to be ridiculed and yelled by a Mercedes “service” manager and I am only writing this because no one else deserves such poor treatment. No one deserves such disrespect at Mercedes. She really is not a good fit for Mercedes and as a SERVICE manager. More

Fabulous! Wonderful experience. Our Salesman was Professional, Concise, knowledgeable. A good listener quickly understood our needs and wants. We felt his passi Wonderful experience. Our Salesman was Professional, Concise, knowledgeable. A good listener quickly understood our needs and wants. We felt his passion for the product! No high pressure sell. A very easy and enjoyable experience! Thank you! More

MB front airbags recall Service advisor Thomas Cook was very helpful. Prime had a loaner set up for us without having to ask for one! Excellent and friendly ser Service advisor Thomas Cook was very helpful. Prime had a loaner set up for us without having to ask for one! Excellent and friendly service! More

40,000 mile service appointment and inspection sticker. My service manager, Mohammed Fakory, is always professional, efficient, courteous and accommodating. He listens. There is never any frustration takin My service manager, Mohammed Fakory, is always professional, efficient, courteous and accommodating. He listens. There is never any frustration taking my car in for service. More