Mercedes-Benz of Scarborough

Service I was sent home with a car that was not safe I had it fixed elsewhere.to be fixed right thank you. Nicholas Dar gg I was sent home with a car that was not safe I had it fixed elsewhere.to be fixed right thank you. Nicholas Dar gg More

Excellent Service Good loaner availability, service done on time and at a fair price. Fast resolution of problems. And they hand wash your car. Highly recommended for s Good loaner availability, service done on time and at a fair price. Fast resolution of problems. And they hand wash your car. Highly recommended for sales and service. More

2015 GLK to 2018 GLA I just signed on for my second lease with Prime. I enjoyed my first three years in a GLK 350 and really felt conflicted about turning it in towards th I just signed on for my second lease with Prime. I enjoyed my first three years in a GLK 350 and really felt conflicted about turning it in towards the end of the lease. I treated the car well but it being my first lease, I was naturally worried about tires / door dings / interior penalties. Surprisingly, all was forgiven. The turn in process was smooth and fearing that I hadn’t made a decision to sign on for a second lease or not, I was told I could take 60 days from turn in. I used almost that whole grace period to figure out what it was I wanted, but Tina was patient with my process and kept up with me bi-weekly. Now I’m in a 2018 GLA 250 4 MATIC and wow, the upgrades and bells and whistles from even a 2015 GLK are like night and day. I love the sporty-ness and handling of the crossroad style vehicle and the interior is luxurious. Even the safety feature alone of the Mercedes Break Assist warrants the upgrade. All in all, I will really enjoy the GLA for the next four years, but I’m already looking forward to what type of advancements will be available at my next lease turn in! Leasing is definitely a no brainer and when you get to work with a representstive who keeps up with you but gives you enough space and empowers you as the buyer, it makes all the difference in the world. I feel like I have someone in my corner at the dealership and I know our relationship will last throughout the entire lease and into the next! Thanks Tina! More

Made a deal with hand shake went home to get a checkthey Made a deal with them on a hand shake went home to get a check when I got back they change the deal this was very dishonest Made a deal with them on a hand shake went home to get a check when I got back they change the deal this was very dishonest More

Excellent Service It is always a pleasure to do business here, whether it be sales or service. Yesterday I brought in my vehicle for scheduled service. Service adviso It is always a pleasure to do business here, whether it be sales or service. Yesterday I brought in my vehicle for scheduled service. Service advisor, Nick was very efficient & thorough. The receptionist and valet were also friendly, kind & well trained. The loaner vehicle was fabulous! Always a pleasant experience at Prime!! More

Scheduled my first year appointment Was taken in promptly and told that it would take app 2 hrs...after experiencing a pleasant 1 hr and 50 minutes in the great waiting room I was told t Was taken in promptly and told that it would take app 2 hrs...after experiencing a pleasant 1 hr and 50 minutes in the great waiting room I was told that the car was ready... all the work was completed 100percent and the car had been cleaned like new.... a really great experience!! More

Customer Service Vehicle brought in for annual service. Had outstanding customer service from Scott Joys with an assist going to Tom. Loaner was a great 2019 GLC. G Vehicle brought in for annual service. Had outstanding customer service from Scott Joys with an assist going to Tom. Loaner was a great 2019 GLC. Great ride. Big thanks to all for making our visit A Number 1. More

Awesome experience Tina our sales lady was awesome right from the start. Went above and beyond to help us. The whole staff was very friendly. If service is as good as sa Tina our sales lady was awesome right from the start. Went above and beyond to help us. The whole staff was very friendly. If service is as good as sales and financing. You have a customer for life. More

Service Needed Service manager was a good listener and worked with me at the end. He turned a negative situation to a positive one. He should be commended. Service manager was a good listener and worked with me at the end. He turned a negative situation to a positive one. He should be commended. More

Excellent service Thomas was great. They took me in on an emergency basis without an appointment. Set me up with a loaner car so I could get back to work on time. Thomas was great. They took me in on an emergency basis without an appointment. Set me up with a loaner car so I could get back to work on time. More