Mercedes-Benz of Scarborough

Customer service with care. I’ve always received top-notch customer service at Prime Mercedes. They show true care for their customers, and go out of their way to make me comfort I’ve always received top-notch customer service at Prime Mercedes. They show true care for their customers, and go out of their way to make me comfortable and happy, each time I come in for my GLC 300, which is rare-just scheduled maintenance so far. I can tell that other customers there feel the same way. I never have seen frustrated customers. More

Basic service Went in for a basic oil and filter change. Also did a tire rotation. Used shuttle to get to work with no issues. By the way I own a Volvo XC90, which Went in for a basic oil and filter change. Also did a tire rotation. Used shuttle to get to work with no issues. By the way I own a Volvo XC90, which I purchased at Prime. More

Consistent Customer Service conscientious, courteous, and customer focused. They go to great lengths to ensure that you are kept apprised of the work, status, and upcoming servi conscientious, courteous, and customer focused. They go to great lengths to ensure that you are kept apprised of the work, status, and upcoming service items. Very honest. More

The best service Nick is fantastic. Down to earth, good follow up, and genuinely cares. I don’t need to look any further for sales and service than Prime Mercedes Nick is fantastic. Down to earth, good follow up, and genuinely cares. I don’t need to look any further for sales and service than Prime Mercedes in Maine. More

Excellent customer service Customer service is never lacking. Though an appointment was made, the staff went above and beyond to provide an exceptional experience. Would recomme Customer service is never lacking. Though an appointment was made, the staff went above and beyond to provide an exceptional experience. Would recommend this dealership. More

Excellence! A friend recommended me to Prime Motors, specifically Tony Dragoni. Tony is an exceptional person and excels as a salesman. Never once did I feel pres A friend recommended me to Prime Motors, specifically Tony Dragoni. Tony is an exceptional person and excels as a salesman. Never once did I feel pressured to buy, he was patient with my needs and questions and was gracious every step of the way. This exceeded my expectations as my prior experiences with car buying were stressful. Everyone I encountered, from Tony to the Finance Director, were fabulous! I cannot more highly endorse Prime! More

Thanks Roger! I could not be more pleased with my buying experience at Prime Mercedes Benz of Scarborough. I was immediately greeted by Mr Gamblin. No wanted time, I could not be more pleased with my buying experience at Prime Mercedes Benz of Scarborough. I was immediately greeted by Mr Gamblin. No wanted time, the entire process went smoothly quickly. More

Learning Experience I am happy with my purchase. The dealer was friendly, however not as informed about the used car I was interested in. This vehicle had 3 recalls on it I am happy with my purchase. The dealer was friendly, however not as informed about the used car I was interested in. This vehicle had 3 recalls on it and none had been addressed by the previous owners. Additionally, the dealership had not addressed them either and I feel they should have prior to reselling. I was told, after I mentioned the recalls, that I had the choice of waiting to buy until after the recalls had been taken care of, or taking the car in myself, no charge of course, after I bought it. I want this car to be safe.(Passenger airbag issues)but feel the dealership should have taken care of this prior to advertising. Now I will have to find time to sit there while it is fixed. Not super attentive to the situation. This was not a $35,000 sale, just &10,000, however my life and those of my family members are as important as anyone. More

PRIME MOTOR PROFIT GRUBS I purchased & paid off my 2014 CPO cal250 4matic Edition 1 back in October of 2016. Since that point I have used Prime Motor for required maintenance I purchased & paid off my 2014 CPO cal250 4matic Edition 1 back in October of 2016. Since that point I have used Prime Motor for required maintenance to preserve both the original warranty & CPO (Last service was back on December 2018) . During my 3 years of service, never once did I receive the customer care experienced at both Audi Stratham or Daniels BMW (Allentown PA). My car (garage kept) still under CPO warranty has the roof of the 1990s Honda Civic - Brandi Lawler 'attempted' to receive good will repair on this defective assembly part; when that claim was denied I had to push Daniel at Prime for a messily 25% discount on a $300 part.. Even after all this, Brandi told me she would help secure a repair on the roof & she would be following up with me. To date, no once has anyone at Prime reached out in regards to this claim or the fact that my CPO warranty expires on 7/10/19. This is not how you win over life long clients, especially those with roots in Portland Maine. More

Smartcards purchase I worked with Dick Marino at Prime and he kept me up to date on the shipment and delivery. Get folks to work with. I would recommend Prime to everyone I worked with Dick Marino at Prime and he kept me up to date on the shipment and delivery. Get folks to work with. I would recommend Prime to everyone. More