Mercedes-Benz of Scarborough

Excellent Service I have not been disappointed in the service department since buying my mercedes. Love Prime. I will continue to count on them in the future. I have not been disappointed in the service department since buying my mercedes. Love Prime. I will continue to count on them in the future. More

Safety/Warranty service for Mercedes Airstream Interstaye My new Airstream Interstate was delivered in California. Several safety defects developed over the journey to Maine. Prime Airstream Service stepped u My new Airstream Interstate was delivered in California. Several safety defects developed over the journey to Maine. Prime Airstream Service stepped up to immediately address and correct each defect the day I presented the vehicle to them. I appreciate the commitment to safety, the professional attention, and the courtesy I experienced from Debbie and Scott in the office and each of the technicians who worked on the vehicle. More

Used Mercedes Buying Experience My experience at this dealer was very positive. I was helped the second I walked through the door and introduced to Sandy Tholl who helped us during My experience at this dealer was very positive. I was helped the second I walked through the door and introduced to Sandy Tholl who helped us during the buying process. Sandy listened to our needs and immediately knew the best options to show us. She is extremely knowledgeable about the cars she sells and provided thorough answers to any questions. From the buying process to picking up the car, I can’t say enough good things about my experience. Everyone who works at the dealer is very friendly and invested making the buying process an easy and positive experience. More

Terrific Experience Tom Cook took the time to explain what procedures and a cost breakdown. He also introduced me to the technician that was working on my car so I was ab Tom Cook took the time to explain what procedures and a cost breakdown. He also introduced me to the technician that was working on my car so I was able to ask questions directly to him. More

Visiting from out of town - saved the day! I was visiting Maine from out of town and had a completely flat tire. Prime Motor got me in right away and got me a new tire and had me back on my wa I was visiting Maine from out of town and had a completely flat tire. Prime Motor got me in right away and got me a new tire and had me back on my way quickly. Special thanks to service advisor, Nick, and the whole service team for getting me in and out on short notice. They even coordinated with my dealer back home to get me a free tire under my Tire and Wheel Road Hazard Protection plan. Thanks to everyone at Prime!! More

New Sticker Was promptly greeted and met with the service advisor. All papers signed and work begun. The work was done quickly and the vehicle was cleaned and ret Was promptly greeted and met with the service advisor. All papers signed and work begun. The work was done quickly and the vehicle was cleaned and returned. I was able to get a next day appointment, thank you Robert for your assistance with getting my concern addressed. More

Buying a C300 Working with Prime was a fantastic experience. It is definitely a place I will always return to. The staff was polite and enthusiastic. I also can’t s Working with Prime was a fantastic experience. It is definitely a place I will always return to. The staff was polite and enthusiastic. I also can’t say enough about Spencer Roe, my sales guy. He was great. His enthusiasm and knowledge are fantastic. A great place to buy a car. More

Follow up to July 28th review "Xtra Charges" from Merc4life I initially wrote my review with a perception that I felt I had been "double charged" for some of my service. Prime Mercedes did reach out to me and I initially wrote my review with a perception that I felt I had been "double charged" for some of my service. Prime Mercedes did reach out to me and explained the charges. One of the charges was debated and I was ultimately provided with a credit, which I felt was a fair solution. The fact that they reached back out to me after my review, is a testament to how much they care about satisfying their customers. I rated the dealer a 4 out of 5 stars because they did make a mistake which I needed to "catch". Otherwise I would have paid for it and no one would have been the wiser. This is a good dealership and they perform a lot of service. They are honest and do try to make things right. They are human so they can and will make mistakes. My advice is to discuss your bills with the service manager in detail. More

Vehicle promised at 10:15am - delivered at 10:57am vehicle dropped off at 8:55am - promised at 10:15am - made it clear that I had an important appointment - vehicle delivered at 10:57am - I'm late beca vehicle dropped off at 8:55am - promised at 10:15am - made it clear that I had an important appointment - vehicle delivered at 10:57am - I'm late because of it - unacceptable More

Scott Joys has been very helpful and responsive to my calls. We own a Mercedes Airstream which needed some work and Scott Joys has been most helpful and responsive to our telephone inquiries. Very thorough in hi We own a Mercedes Airstream which needed some work and Scott Joys has been most helpful and responsive to our telephone inquiries. Very thorough in his position as manager. More