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Mercedes-Benz of Scarborough

Scarborough, ME

4.6
768 Reviews

137 US Route 1

Scarborough, ME

04074

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Showing 768 reviews

January 26, 2019

Mercedes Benz warranty services The vehicle was at the Prime Mercedes dealership for approximately one month due to a leaking transmission line. The dealership went beyond my expecta More

by Luciek12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Dargie
Jan 28, 2019 -

Mercedes-Benz of Scarborough responded

Hi Douglas - We really appreciate your review! It's fantastic to hear that our team exceeded your expectations and kept you updated about the status of your vehicle. Thanks so much for the posting about your experience, we would love to work with you again in the future.

January 24, 2019

Best car buying experience ever The process was transparent from start to finish. All of my questions were answered professionally, and the customer service was top notch! This was More

by Laura Lynn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina Pagano, Michael Ferraro
Jan 24, 2019 -

Mercedes-Benz of Scarborough responded

Hi Laura - It makes our day to hear you had your best car-buying experience ever with us at Prime Motor Cars! We love that all of your questions were answered and that you received five-star customer service. Thanks for the fantastic review!

January 23, 2019

First class First time visiting Prime for a replacement airbag recall. Awesome dealer experience. Professional courteous and service with a smile. Great job!!! More

by MeBenz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas
Jan 23, 2019 -

Mercedes-Benz of Scarborough responded

Thank you for coming to Prime Motor Cars for your airbag recall service! We are thrilled to hear that our team made a great first impression with professional, friendly service. We are so happy to have earned your business and look forward to assisting you again in the future.

January 22, 2019

Experience On point . Thomas was great ! Didn’t have to wait around . Great service . Car was washed and ready to go! Thank you, Ang M B More

by Angrdh10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Cook
Jan 22, 2019 -

Mercedes-Benz of Scarborough responded

Hi Ang - We are glad to hear that our team got you in for service quickly and that you drove home from Prime Motor Cars in a freshly cleaned car. Thank you so much for the positive feedback! We look forward to assisting you again in the future.

January 17, 2019

Excellent I trust Prime Mercedes.. Always thorough, professional and courteous. My car is older and I use a reputable and trusted German auto garage for some t More

by NancyJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Dargie
Jan 17, 2019 -

Mercedes-Benz of Scarborough responded

Hi Nancy - Thank you for coming to Prime Motor Cars! We are glad that we can help out when it's most needed and that you can depend on our team for professional and thorough service. We appreciate your business!

January 16, 2019

Amazing All of the staff at Prime Mercedes are truly amazing. They bend over backwards to make scheduling, accommodations and communication a priority. And, t More

by RNNP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammed
Jan 16, 2019 -

Mercedes-Benz of Scarborough responded

It makes our day to hear that our team goes above and beyond to make your service appointments go smoothly, and of course, that you drive home in a freshly washed car. Thank you so much for posting about your experience! The entire Prime Motor Cars team truly appreciates your review and your repeat business.

January 16, 2019

Top notch! An absolutely fantastic experience working with this dealership. Plus ... they have the most incredible selection of Mercedes Benz on their lot. We wo More

by jstevenson21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Spencer Roe
Jan 16, 2019 -

Mercedes-Benz of Scarborough responded

What a wonderful review! We love to hear that our customers are having a great time with us at Prime Motor Cars. Thank you as well for recommending Spencer, that means a lot to us. Have a great day!

January 14, 2019

E350 CPO Negotiations were far and not one sided. Mike P was friendly and not pushy. Took possession of my car the same day. Would recommend dealership. More

by E350 cpo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike P.
Jan 15, 2019 -

Mercedes-Benz of Scarborough responded

Congratulations on your Certified Pre-Owned Mercedes-Benz E350! We are so happy that your car-buying experience was easy and fast. Thanks so much for choosing Prime Motor Cars.

January 13, 2019

Service I was sent home with a car that was not safe I had it fixed elsewhere.to be fixed right thank you. Nicholas Dar gg More

by Not happy gal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nicholas, dargie
Jan 14, 2019 -

Mercedes-Benz of Scarborough responded

Our customer's safety is extremely important to us so I'm upset to read your review. I hope for the opportunity to hear what happened in more detail so that I can help. Would you mind calling me when you have the chance? Brandi Lawler - Service Manager - 207-510-2268

January 08, 2019

Excellent Service Good loaner availability, service done on time and at a fair price. Fast resolution of problems. And they hand wash your car. Highly recommended for s More

by Dla911
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammed
Jan 08, 2019 -

Mercedes-Benz of Scarborough responded

Thanks for the excellent service review! We are happy to hear that your repairs were completed in a timely manner and for a fair price. We appreciate you recommending Prime Motor Cars!

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