Mercedes-Benz of Scarborough

Alignment Brought my car in to have an alignment done and was very happy and also asked if they could torque my two tires. Very happy Brought my car in to have an alignment done and was very happy and also asked if they could torque my two tires. Very happy More

Great service Knowledgeable people analyzing my diesel makes a world of difference. Their service recommendations are keeping my vehicle performing perfectly. I am Knowledgeable people analyzing my diesel makes a world of difference. Their service recommendations are keeping my vehicle performing perfectly. I am confident about the operation of my vehicle. More

Great Service My experience with Prime Motors was exceptional. Ms. Sandra Tholl is an excellent sales professional. I will recommend Prime Motors and Ms. Sandra to My experience with Prime Motors was exceptional. Ms. Sandra Tholl is an excellent sales professional. I will recommend Prime Motors and Ms. Sandra to anyone who wishes to get Mercedes. More

Excellent service for an out of state purchase Spencer at Prime Motor Cars in Scarborough Maine made the process of purchasing an out of state car a breeze. I highly recommend this dealership for t Spencer at Prime Motor Cars in Scarborough Maine made the process of purchasing an out of state car a breeze. I highly recommend this dealership for they were honest and transparent. No questions went unanswered and they followed up after our purchase to make sure we were confident and happy with our new car. More

Service review Great customer service. Tom is service dept was helpful and professional. Provided loaner at no charge, and was able to find a way to save me a little Great customer service. Tom is service dept was helpful and professional. Provided loaner at no charge, and was able to find a way to save me a little money repairs. More

Repair quote not honored Dealer gave me a quote to replace windshield and then charged me $290.00 more for the repair. Then it took an additional 2 hours to complete the Stat Dealer gave me a quote to replace windshield and then charged me $290.00 more for the repair. Then it took an additional 2 hours to complete the State Inspection. I was told my rear brakes almost failed for low pads but not given the option to replace them on the spot. More

Two weeks to fix problem Two weeks to fix a warranty problem with steering, then car was not cleaned and vacuumed. AUDI always gave my car back washed and vacuumed. Service a Two weeks to fix a warranty problem with steering, then car was not cleaned and vacuumed. AUDI always gave my car back washed and vacuumed. Service advisor was pleasant but no very helpful when it came to providing accurate info on when car would be completed. More

Professional and efficient The right car at the right price. Acceptable trade value given. Easy paperwork process. Friendly and accommodating staff. State of the art showroom an The right car at the right price. Acceptable trade value given. Easy paperwork process. Friendly and accommodating staff. State of the art showroom and lounge area. More

Windshield Programming I’ve always had a good experience there. But, not this time. What I was told would be a 15-20 minute job turned out, or at least I was charged for an I’ve always had a good experience there. But, not this time. What I was told would be a 15-20 minute job turned out, or at least I was charged for an hour. My appointment was for 11:15 am and I didn’t get out of there until 2:30 pm; and I specifically waited an extra 30 minutes for the wash and vacuum and it was not vacuumed. Very disappointed with this specific visit More

Don't go in if they are busy I have been going to this dealer for my Smart service and maintenance for a couple years now. While typically they have loaners available and do work I have been going to this dealer for my Smart service and maintenance for a couple years now. While typically they have loaners available and do work in a timely manner, this past Saturday this was not the case. They were busy and understandably things will take a little longer. But for an oil change and inspection it took over 2 and a half hours. At least 4 other parties came in and got their service done, checked out and paid before our car was complete. No one came to apologize and it was only after inquiring about the length of time that we were told during the inspection there was an issue with our license plate light. An apology was issued, but only after it was brought up that waiting that long for an inspection and oil change was a little ridiculous. When the car was returned the usually standard fluid top off and car was was very apparently not applied to our car this time for whatever reason. I was looking forward to this as it's the start of nicer weather and it's a nice head start on cleaning the car. Especially when an oil change is over $100, these are the reasons we are willing to pay the extra, because they go the extra mile. Not this time though... More