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Mercedes-Benz of Scarborough

Scarborough, ME

4.6
807 Reviews

137 US Route 1

Scarborough, ME

04074

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Showing 807 reviews

September 12, 2024

The dealership is very accommodating, always quick to get the work completed and fair pricing. Very kind service advisors l! More

by Mariah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal Hickey, Jared Young, Brandi Lawler
Sep 14, 2024 -

Mercedes-Benz of Scarborough responded

Hi Mariah, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 11, 2024

The service department is easy to deal with and accommodating. I have been with his dealership and his various forms for over 30 years now More

by Pplumb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal Hickey
Sep 13, 2024 -

Mercedes-Benz of Scarborough responded

Hi, thank you so much for the positive review! We hope you have a great day!

September 09, 2024

Beautiful renovations large inventory of new and used Mercedes accommodating personal work order completed and presented clean completed More

by Sandy A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjaman Irving
Sep 11, 2024 -

Mercedes-Benz of Scarborough responded

Hi Sandy, your wonderful feedback and rating mean a lot to us. Please let us know if there is anything else we can do for you; we are more than happy to help!

September 08, 2024

Neal Hickey is a fantastic service advisor. Always a pleasure working with him. The new dealership building is pleasant. More

by gvcorey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal Hickey , Jared Young, Brandi Lawler
Sep 10, 2024 -

Mercedes-Benz of Scarborough responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz Scarborough. We hope you have a great day!

September 05, 2024

Nice place knowable staff but the price on the window is what it is They have zero negotiating skills In fact some what rude. I purchased my newer model car out of state. So sad I would have loved to keep More

by Rick
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Matt
Sep 07, 2024 -

Mercedes-Benz of Scarborough responded

Rick, We deeply apologize for the communication breakdown and missed opportunity. This is not the level of service we expect our customers to receive. We appreciate you bringing this to our attention and will use this feedback to improve our processes. Thank you for considering our dealership. Brandi Lawler General Manager blawler@mbofscarborough.com

September 05, 2024

The service I received was excellent. The service was courteous and professional. They were friendly and knowledgeable about all aspects of my vehicle. More

by icebyr51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammad Fakory
Sep 07, 2024 -

Mercedes-Benz of Scarborough responded

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

August 31, 2024

Had a 9:20am scheduled appointment on a Wednesday, my C300 Mercedes did not get looked at for 2 1/2 business days. Received my estimate end of the day on Friday, with no explanation as to why my car took More

by bsadowski1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager, Benjamin Irving, Service manager.
Sep 07, 2024 -

Mercedes-Benz of Scarborough responded

bsadowski1, Your feedback is valuable to us as it helps us identify areas for improvement. We will review our appointment scheduling process to ensure that it becomes more streamlined and responsive to our customers’ needs. Our goal is to provide prompt and efficient service, and we are committed to making the necessary adjustments to achieve that. If you would like to discuss this further please, feel free to reach out to me at blawler@mbofscarborough.com. Thank you, Brandi Lawler General Manager

August 31, 2024

My sales person Sydney Pinkos and finance specialist Sovy Sun took very good care to make things fast and easy for me. This was the second car I leased from them and I came from New York to do it. More

by dkanney1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sydney Pinkos, Sony Sun
Sep 06, 2024 -

Mercedes-Benz of Scarborough responded

Hi, we're happy to hear you had such a positive experience with Sydney and Sovy! We are always more than happy to assist you if anything else comes up. Take care!

August 30, 2024

Very disappointed and dissatisfied with service department. My complaints are not received nor resolved. Resorting to out of state for future service and sales. More

by carlson4_118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ben in service, No name tags on staff
Sep 01, 2024 -

Mercedes-Benz of Scarborough responded

carlson4_118, We sincerely apologize for the extremely disappointing customer service you received on your recent service visit. Your experience falls far short of the standards we set for our customers, and we understand your frustration. Your loyalty as a customer is important to us, and we’re committed to resolving these issues. I would like to speak with you directly to understand the situation better and take immediate steps to correct it. Please, contact me at birving@mbofscarborough.com. I would like to discuss how we can regain your trust. Sincerely Ben Irving Service Manager birving@mbofscarborough.com

August 29, 2024

My service advisor Scott made sure i was taken care of when I arrived to when the work was completed. Great communication! More

by Jeffcoates2468
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Joy
Sep 01, 2024 -

Mercedes-Benz of Scarborough responded

Hi, thank you for taking the time to leave a review for us at Mercedes-Benz Scarborough. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

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