Mercedes-Benz of Scarborough

Very impressed and happy with the dealership I have been looking for a vehicle for probably about a week found one at prime and from the very first call I was very impressed with the dealership w I have been looking for a vehicle for probably about a week found one at prime and from the very first call I was very impressed with the dealership will recommend friends and relatives More

Fantastic dealership I have bought 4 cars from this dealership and I have to say they are the best dealership around because they make the customer experience exceptional I have bought 4 cars from this dealership and I have to say they are the best dealership around because they make the customer experience exceptional . The place is clean and the workers are friendly. The salespeople are professional and they never put any pressure on me to buy a car. I have been working with the best sales professional , Tony. He impressed me from the first time I met him because he really knew the car models- all the details and he explains the nuances of the cars well. The service department is also exceptional and they always get the repairs done right. The dealership makes the customer feel special and I like that very much. More

Service after the recall was completed, I was told van was ready. I waited at the counter of 20 minutes to get my keys because guys was on the phone with so after the recall was completed, I was told van was ready. I waited at the counter of 20 minutes to get my keys because guys was on the phone with someone else. I asked if someone could just give me my keys, They would just look for the guy and say he is on the phone. More

Excellence I found Prime on moving from VIrginia to Naine. The service department is outstanding. As my lease was ending, I engaged the sales department to acq I found Prime on moving from VIrginia to Naine. The service department is outstanding. As my lease was ending, I engaged the sales department to acquire a new car. The experience was great. Spencer Roe took good care of us and the experience was seamless. More

Great Dealer - Great Car Prime Motors MB is exceptional because of their staff. Tony Dragoni (Sales) and Bruce Wolf (Sales Manager) went out of their way to turn what was alr Prime Motors MB is exceptional because of their staff. Tony Dragoni (Sales) and Bruce Wolf (Sales Manager) went out of their way to turn what was already a good deal into a great one. It was obvious they valued my business. And of course there is the car itself. I’m in love with my E350 Wagon - it has surpassed my expectations- as did Prime Motor Cars. The next car I’ll buy will most certainly be a Mercedes Benz. And Prime Motor Cars is where I’ll be buying it. More

Great Service Great service starts off with a great Service Advisor. I found Scott Joys to be knowledgeable and realistic in recommending service options for my veh Great service starts off with a great Service Advisor. I found Scott Joys to be knowledgeable and realistic in recommending service options for my vehicle, I would definitely recommend Prime Mercedes for your Mercedes vehicle service. More

T Walsh - GS 63 AMG Excellent service - Nick was a thorough adviser. Follow up was good.. Response was timely and they did everything needed. Plus did a first class det Excellent service - Nick was a thorough adviser. Follow up was good.. Response was timely and they did everything needed. Plus did a first class detailing job. More

Service I, stupidly, had an after market radio installed in my Mercedes Airstream Sprinter RV ( because the radio in the $150k vehicle sucked), and after havi I, stupidly, had an after market radio installed in my Mercedes Airstream Sprinter RV ( because the radio in the $150k vehicle sucked), and after having battery problems because of the install, I succumbed and brought to the only Sprinter authorized dealer w/i a 100 miles of me... Prime Motors in Scarborough ME. I told them that I needed to reinstall the factory radio and have it back by Monday afternoon ( because it was scheduled to go on a trip). They told me it would be ready anytime after 4:00 on Monday . I went to pick it up and after paying them almost $1,900, I discovered that the radio had not be installed! They told me that because an after market dealer had “re-wired” the radio, they would not touch it. I responded that that was the reason I brought it there, they just lied to me. So frustrating to have a vehicle that only a select few can work on it and then to have them screw you because of it is very frustrating . PS... I have no issues with the service technicians, they know their stuff. It’s the management that is just interested in screwing you out of as much money as possible and they will lie through their teeth to get it. More

Pricing off the charts!!! I had normal Spring inspection done on my Mercedes E550 and was flabbergasted by the $1000 bill to do a normal inspection of working parts and simple I had normal Spring inspection done on my Mercedes E550 and was flabbergasted by the $1000 bill to do a normal inspection of working parts and simple parts such as break pads, tire pressure, ball joints fluid levels brakes, and filters The dealership has jacked their labor rates to $170 per hour. That is enough to make me go elsewhere. More

Amazing customer service If you have never purchased a luxury vehicle, then buckle your seat-belt, because what an experience! This was my first luxury experience and it was 2 If you have never purchased a luxury vehicle, then buckle your seat-belt, because what an experience! This was my first luxury experience and it was 2nd to none. I was never pushed or rushed. Tina took half the day to spend with me and discussed all options that were right for me and my family. She was sweet, knowledgable, and easy to talk to. Bruce from finance worked with me to get me the deal i needed and wanted to feel satisfied. I wouldn't change anything about my experience... except maybe buying from them sooner! More