Mercedes-Benz of Scarborough

I was at a loss moving away from my previous dealer - with no comparison nearby - but found a new home with Prime! Nick is the best service advisor I could have hoped for: in fact each person I met went with no comparison nearby - but found a new home with Prime! Nick is the best service advisor I could have hoped for: in fact each person I met went far beyond a “typical” car dealership. Due to the holiday schedule Nick and Brandi, the Service Manager, actually were the ones who cleaned the car - try to find that elsewhere! I’m only sorry I did not get to meet and thank my new Tech. Well worth my 3 hour drive. More

Very satisfied with the service department. Mohammed does a great job in scheduling and sees that I get great service. He works hard at making me happy. He makes sure I either get shuttle service for quick s a great job in scheduling and sees that I get great service. He works hard at making me happy. He makes sure I either get shuttle service for quick service work or get a loaner for a longer job. The greeter (don’t know her exact title) was extremely pleasant and eager to please me. More

Mr. Ferraro and the other staff with whom I worked at Prime Motorcars in Scarborough, Maine, were very helpful, considerate, and expedited my paperwork immediately. Prime Motorcars in Scarborough, Maine, were very helpful, considerate, and expedited my paperwork immediately. More

Tom Cook and Neil hickey I would highly recommend, they are a huge asset to your dealership, you have a customer for life. Great dealership great service are a huge asset to your dealership, you have a customer for life. Great dealership great service More

Service is always excellent but super pricey! Brought my car in for an oil change and a recall fix. They noticed it still had the original battery (six years old) and performed a load test on it (which it car in for an oil change and a recall fix. They noticed it still had the original battery (six years old) and performed a load test on it (which it failed). I really appreciate the attention to things like that but then they quoted $400+ to replace the battery when it should be around $200. They also charged me $100 to replace an exhaust clamp. Just seems high to me. So it’s all a balance. More

Very good service overall and the loaner car was a huge help as a part ended up on back order. Service representatives all very knowledgeable and attentive. help as a part ended up on back order. Service representatives all very knowledgeable and attentive. More

Excellent experience from start to finish. Extremely comfortable atmosphere and very friendly staff. I will most definitely be returning and referring others to this dealership. I was impressed with e comfortable atmosphere and very friendly staff. I will most definitely be returning and referring others to this dealership. I was impressed with everyone we dealt with! More

Good service and explanation on a recall. Had a loaner so I could shop and even a cup of coffee and a pastry for good measure I could shop and even a cup of coffee and a pastry for good measure More

Bought previous Mercedes from Prime Mercedes. Always had good service. Employees pleasant to work with. Felt I received a good deal on the vehicle purchased and received a good price on my trade-in. good service. Employees pleasant to work with. Felt I received a good deal on the vehicle purchased and received a good price on my trade-in. More

This was a huge waste of my time. I received a notification that I needed to get my air bags replaced and then told the replacements were in and to come in to have the work done. I came in and le notification that I needed to get my air bags replaced and then told the replacements were in and to come in to have the work done. I came in and left my car and took their loner. I drove about 5 miles and received a call informing me that my parts were not in. I live an hour away from the dealer. When I asked how I was going to be compensated for the 2 hours I will never get back I was told "unfortunately there is nothing...." More