Mercedes-Benz of Scarborough

Follow up to July 28th review "Xtra Charges" from Merc4life I initially wrote my review with a perception that I felt I had been "double charged" for some of my service. Prime Mercedes did reach out to me and I initially wrote my review with a perception that I felt I had been "double charged" for some of my service. Prime Mercedes did reach out to me and explained the charges. One of the charges was debated and I was ultimately provided with a credit, which I felt was a fair solution. The fact that they reached back out to me after my review, is a testament to how much they care about satisfying their customers. I rated the dealer a 4 out of 5 stars because they did make a mistake which I needed to "catch". Otherwise I would have paid for it and no one would have been the wiser. This is a good dealership and they perform a lot of service. They are honest and do try to make things right. They are human so they can and will make mistakes. My advice is to discuss your bills with the service manager in detail. More

Vehicle promised at 10:15am - delivered at 10:57am vehicle dropped off at 8:55am - promised at 10:15am - made it clear that I had an important appointment - vehicle delivered at 10:57am - I'm late beca vehicle dropped off at 8:55am - promised at 10:15am - made it clear that I had an important appointment - vehicle delivered at 10:57am - I'm late because of it - unacceptable More

Scott Joys has been very helpful and responsive to my calls. We own a Mercedes Airstream which needed some work and Scott Joys has been most helpful and responsive to our telephone inquiries. Very thorough in hi We own a Mercedes Airstream which needed some work and Scott Joys has been most helpful and responsive to our telephone inquiries. Very thorough in his position as manager. More

Customer service with care. I’ve always received top-notch customer service at Prime Mercedes. They show true care for their customers, and go out of their way to make me comfort I’ve always received top-notch customer service at Prime Mercedes. They show true care for their customers, and go out of their way to make me comfortable and happy, each time I come in for my GLC 300, which is rare-just scheduled maintenance so far. I can tell that other customers there feel the same way. I never have seen frustrated customers. More

Basic service Went in for a basic oil and filter change. Also did a tire rotation. Used shuttle to get to work with no issues. By the way I own a Volvo XC90, which Went in for a basic oil and filter change. Also did a tire rotation. Used shuttle to get to work with no issues. By the way I own a Volvo XC90, which I purchased at Prime. More

Consistent Customer Service conscientious, courteous, and customer focused. They go to great lengths to ensure that you are kept apprised of the work, status, and upcoming servi conscientious, courteous, and customer focused. They go to great lengths to ensure that you are kept apprised of the work, status, and upcoming service items. Very honest. More

The best service Nick is fantastic. Down to earth, good follow up, and genuinely cares. I don’t need to look any further for sales and service than Prime Mercedes Nick is fantastic. Down to earth, good follow up, and genuinely cares. I don’t need to look any further for sales and service than Prime Mercedes in Maine. More

Excellent customer service Customer service is never lacking. Though an appointment was made, the staff went above and beyond to provide an exceptional experience. Would recomme Customer service is never lacking. Though an appointment was made, the staff went above and beyond to provide an exceptional experience. Would recommend this dealership. More

Excellence! A friend recommended me to Prime Motors, specifically Tony Dragoni. Tony is an exceptional person and excels as a salesman. Never once did I feel pres A friend recommended me to Prime Motors, specifically Tony Dragoni. Tony is an exceptional person and excels as a salesman. Never once did I feel pressured to buy, he was patient with my needs and questions and was gracious every step of the way. This exceeded my expectations as my prior experiences with car buying were stressful. Everyone I encountered, from Tony to the Finance Director, were fabulous! I cannot more highly endorse Prime! More

Thanks Roger! I could not be more pleased with my buying experience at Prime Mercedes Benz of Scarborough. I was immediately greeted by Mr Gamblin. No wanted time, I could not be more pleased with my buying experience at Prime Mercedes Benz of Scarborough. I was immediately greeted by Mr Gamblin. No wanted time, the entire process went smoothly quickly. More