Mercedes-Benz of Scarborough

Safe at last We are on a six week road trip in our Leisure Van . Lost power about 200 miles north of the dealer and limped in. Muhammad and the other folks got our We are on a six week road trip in our Leisure Van . Lost power about 200 miles north of the dealer and limped in. Muhammad and the other folks got our van in and serviced. Cause, another dealers error. They corrected the problem and got us back on the road with the confidence expected from a Mercedes product. This dealer went above and beyond to help a stranded traveler many miles from home . More

Scott Joys and staff My 2006 Sprinter 3500 based motor home (Navion 23H) was in need of a long list of service maintenance items. Scott Joys coordinated all my requests. My 2006 Sprinter 3500 based motor home (Navion 23H) was in need of a long list of service maintenance items. Scott Joys coordinated all my requests. In performing my annual inspection sticker analysis, they discovered several previously undiagnosed safety concerns. All repairs were completed to my full satisfaction. Some critical brake components were not in stock, so Scott provided me a loaner vehicle and everything was completed in two days. Prime Motors takes a personal interest in providing full satisfaction. Daniel M. More

Service to my emissions on my sprinter Scott took very good care of my situation! Was very with the outcome. Will be using prime Mercedes to service my sprinter!! Thank you very much!!! Scott took very good care of my situation! Was very with the outcome. Will be using prime Mercedes to service my sprinter!! Thank you very much!!! More

Excellent Service I have not been disappointed in the service department since buying my mercedes. Love Prime. I will continue to count on them in the future. I have not been disappointed in the service department since buying my mercedes. Love Prime. I will continue to count on them in the future. More

Safety/Warranty service for Mercedes Airstream Interstaye My new Airstream Interstate was delivered in California. Several safety defects developed over the journey to Maine. Prime Airstream Service stepped u My new Airstream Interstate was delivered in California. Several safety defects developed over the journey to Maine. Prime Airstream Service stepped up to immediately address and correct each defect the day I presented the vehicle to them. I appreciate the commitment to safety, the professional attention, and the courtesy I experienced from Debbie and Scott in the office and each of the technicians who worked on the vehicle. More

Used Mercedes Buying Experience My experience at this dealer was very positive. I was helped the second I walked through the door and introduced to Sandy Tholl who helped us during My experience at this dealer was very positive. I was helped the second I walked through the door and introduced to Sandy Tholl who helped us during the buying process. Sandy listened to our needs and immediately knew the best options to show us. She is extremely knowledgeable about the cars she sells and provided thorough answers to any questions. From the buying process to picking up the car, I can’t say enough good things about my experience. Everyone who works at the dealer is very friendly and invested making the buying process an easy and positive experience. More

Terrific Experience Tom Cook took the time to explain what procedures and a cost breakdown. He also introduced me to the technician that was working on my car so I was ab Tom Cook took the time to explain what procedures and a cost breakdown. He also introduced me to the technician that was working on my car so I was able to ask questions directly to him. More

Visiting from out of town - saved the day! I was visiting Maine from out of town and had a completely flat tire. Prime Motor got me in right away and got me a new tire and had me back on my wa I was visiting Maine from out of town and had a completely flat tire. Prime Motor got me in right away and got me a new tire and had me back on my way quickly. Special thanks to service advisor, Nick, and the whole service team for getting me in and out on short notice. They even coordinated with my dealer back home to get me a free tire under my Tire and Wheel Road Hazard Protection plan. Thanks to everyone at Prime!! More

New Sticker Was promptly greeted and met with the service advisor. All papers signed and work begun. The work was done quickly and the vehicle was cleaned and ret Was promptly greeted and met with the service advisor. All papers signed and work begun. The work was done quickly and the vehicle was cleaned and returned. I was able to get a next day appointment, thank you Robert for your assistance with getting my concern addressed. More

Buying a C300 Working with Prime was a fantastic experience. It is definitely a place I will always return to. The staff was polite and enthusiastic. I also can’t s Working with Prime was a fantastic experience. It is definitely a place I will always return to. The staff was polite and enthusiastic. I also can’t say enough about Spencer Roe, my sales guy. He was great. His enthusiasm and knowledge are fantastic. A great place to buy a car. More