Mercedes-Benz of Scarborough

Over the top, phenomenal service Tom in service was fantastic, incredibly friendly and informative. Made the process seamless. Emma at the front desk was incredibly sweet. We thorough Tom in service was fantastic, incredibly friendly and informative. Made the process seamless. Emma at the front desk was incredibly sweet. We thoroughly enjoyed our experience and will be using Prime Mercedes going forward. Cheers ! More

Required service Very friendly and accommodating, provide loaner car and pickup service. Work is high quality and timely. I have no complaints with Prme Motorcars serv Very friendly and accommodating, provide loaner car and pickup service. Work is high quality and timely. I have no complaints with Prme Motorcars service dept More

Great work. Great communication Scheduled a routine service. Their safety check found a motor mount issue. Parts ordered. Work done.. Very good communication throughout, and the Scheduled a routine service. Their safety check found a motor mount issue. Parts ordered. Work done.. Very good communication throughout, and the loaner was brand new. Car returned nice and clean. More

Superb Service First visit for service to Prime Motors Sept 06, 2019 inspired confidence that I and my certified, pre-owned 2016 GLC W4 were in good hands. Tom Cook First visit for service to Prime Motors Sept 06, 2019 inspired confidence that I and my certified, pre-owned 2016 GLC W4 were in good hands. Tom Cook, Service Adviser, welcomed me and put me at ease with his clear explanation of work scheduled and his well-informed responses to my questions and his knowledge about Mercedes. I much appreciated Tom’s keeping me posted and his sending out James from service to say what he was doing. I felt Tom Cook looked after me from beginning to end of my visit at Prime Motors. Thank you so much. I also placed an order in parts with John Colcord, another gem of a person, so nice and well-informed about people and Mercedes! More

Customer satisfaction well done! Unusual noises in the engine due to a manufacturing defect was established after running some tests, therefore a new engine was installed. Car is now Unusual noises in the engine due to a manufacturing defect was established after running some tests, therefore a new engine was installed. Car is now operating quietly. Thank You for the use of a courtesy vehicle during the 2 week process! More

Prime motors is the best!! I ALWAYS receive professional and courteous service at Prime!! Tom Cook is especially helpful and very pleasant to work with! His ready smile is alw I ALWAYS receive professional and courteous service at Prime!! Tom Cook is especially helpful and very pleasant to work with! His ready smile is always welcoming! I love my Mercedes ... and I love Prime Motors!! More

Prompt & Professional I took my car in for its scheduled service and repairs to the front driver and passenger seats’ bolsters, to update my navigation system’s maps, and t I took my car in for its scheduled service and repairs to the front driver and passenger seats’ bolsters, to update my navigation system’s maps, and to repair a defective zipper on the comfort box in the trunk. All of these updates and repairs were done in just two days, including ordering special parts needed for some of the repairs. And all of these repairs were covered by my warranty! Amazing! More

Service Review Tom Cook did an excellent job helping us get the registration online . He was very courteous , helpful and knowledgeable. Than you. Ranjit snd Gurdar Tom Cook did an excellent job helping us get the registration online . He was very courteous , helpful and knowledgeable. Than you. Ranjit snd Gurdarshan Gill More

Great Service & Excellent Dealership I took my car for service and had a great experience. My service advisor, Tom, was an excellent communicator and also found discounts before I asked. I took my car for service and had a great experience. My service advisor, Tom, was an excellent communicator and also found discounts before I asked. I am very pleased and highly recommend this Mercedes dealership to others looking for skilled honest treatment. More

Prime MB review Sandy is wonderful to work with to complete the sale. She is extremely knowledgeable, patient and friendly. Bruce made the sale process easy. Great w Sandy is wonderful to work with to complete the sale. She is extremely knowledgeable, patient and friendly. Bruce made the sale process easy. Great work by all involved. More