Mercedes-Benz of Scarborough

Great communication and Service Needed to have my sprinter serviced. Everything was easy, Communication was good. Quickly diagnosed the problem, offered a solution, and executed the Needed to have my sprinter serviced. Everything was easy, Communication was good. Quickly diagnosed the problem, offered a solution, and executed the plan. All of this while providing safety for all of us during the Covid-19 pandemic. More

3 tries to fix the GPS on my brand new $225k vehicle. Each time they said it was fixed. Each time it was absolutely not fixed. I understand that things go wrong. But, it continues to be a major waste of Each time they said it was fixed. Each time it was absolutely not fixed. I understand that things go wrong. But, it continues to be a major waste of my time; broken is broken. Clearly, the quality of the service work is not being checked by management. More

Nick Dargie helped me with service today. He provided an extremely high level of service. His knowledge in the field is impeccable. He is very personable and made my experience at Prime simply amazing. extremely high level of service. His knowledge in the field is impeccable. He is very personable and made my experience at Prime simply amazing. More

Fantastic experience, as always! Mohammad goes the extra mile delivering exceptional customer service! The entire service staff is professional, polite, and eager to help. Keep up the great work! mile delivering exceptional customer service! The entire service staff is professional, polite, and eager to help. Keep up the great work! More

This is the second MB I’ve purchased from Prime. I wouldn’t go anywhere else. Spencer Roe is the best salesperson. The whole experience was very pleasant. wouldn’t go anywhere else. Spencer Roe is the best salesperson. The whole experience was very pleasant. More

There the best, very professional, fast and awesome.. the best service manager.. they loved my dog Rocco they have the best carsn employees around maine best service manager.. they loved my dog Rocco they have the best carsn employees around maine More

service on smart car When I reached the dealer I found out there was an outstanding recall for service on my electric smart car. The dealer gave me an overnight loaner so When I reached the dealer I found out there was an outstanding recall for service on my electric smart car. The dealer gave me an overnight loaner so they could complete the service and get my car back to me. I appreciated their response! More

My S550 Dynamic Seat pump failed. I Brought the car in on the same day and it was ready the next day. To top that, the service was covered under warranty. Excellent!!! on the same day and it was ready the next day. To top that, the service was covered under warranty. Excellent!!! More

Tom Cook, took my situation and handled very professional and took care of my issues. These were items that Manchester should have done. Although, Alex Jaime has done a very good job as well! Thank you, and took care of my issues. These were items that Manchester should have done. Although, Alex Jaime has done a very good job as well! Thank you, Frank More

Efficient This was for a recall repair. They were fast and efficient. The loaner vehicle was far too tempting.... felt like driving the USS Enterprise. Good This was for a recall repair. They were fast and efficient. The loaner vehicle was far too tempting.... felt like driving the USS Enterprise. Good thing I cannot afford that. Was happy to get into my own vehicle after, however. And it was, as always, cleaned as a courtesy. More