Mercedes-Benz of Scarborough

Very good first experience. Scott Joy is very good to work with. Communication was also good. Scott Joy is very good to work with. Communication was also good. More

They were great when I purchased the car and when I needed service they were also great to deal with. needed service they were also great to deal with. More

I bring my car there to get a key programming they keep my car there for over 3 weeks my advisor Joshua Bath never call me to give me and update on my car I’m the one who keep calling every other day they my car there for over 3 weeks my advisor Joshua Bath never call me to give me and update on my car I’m the one who keep calling every other day they change stuff in car that don’t need to changed I ordered the new key to the dealership when the key come they call me and I schedule and appointment for the key to be programing instead using the new key they keep reprogramming the old key after that bad experience I had with Mercedes Benz in Scarborough I will never bring my car there for service or buy anything there More

Emily, the service advisor, was excellent. She knew exactly what she was doing, and she made me feel as if I was getting the best service that I could. She knew exactly what she was doing, and she made me feel as if I was getting the best service that I could. More

Neal and the service team did great work on my E63. I appreciate their communication, diligence and thoughtfulness in diagnosing a challenging issue. I appreciate their communication, diligence and thoughtfulness in diagnosing a challenging issue. More

They are the best dealer I’ve been to ever. Just an unbeatable experience they treated us like royalty 🫅. We leased a C43 for my son and ended up getting a Sprinter Van for the business as wel Just an unbeatable experience they treated us like royalty 🫅. We leased a C43 for my son and ended up getting a Sprinter Van for the business as well. Big shoutout to Brandi, Tom and Steve. If you need a new car go see Steve. The dealership is absolutely beautiful inside, I didn’t want to leave lol. More

I had a very good experience. Nik was attentive with good follow through. A fair trade value. Nik was attentive with good follow through. A fair trade value. More

It started off great. . it was a nice area vs the double wide last time. And my $1000 service was complete in just over an hour which was great. At 12:14 my service advisor . it was a nice area vs the double wide last time. And my $1000 service was complete in just over an hour which was great. At 12:14 my service advisor informed me that my car was done but needed a front tire replaced to pass inspection. We discussed and ultimately I agreed the safety hazard should be addressed immediately. She returned a short time later to report that my technician had gone to lunch so she would try to find someone else. What’s the thought process here? I would come back another day, is it an issue or not? To no avail, she said it would be about an hour, to mount a tire. At the hour and fifteen minute mark and my advisor no where to be found, I inquired as to the status. It was reported that he was just finishing the balancing and shouldn’t be much longer. What? The entire three hours + time I sat there .. not one once offered me a test drive, loaner, ride somewhere… huge missed opportunity. Do car dealerships try to sell cars? I would have really enjoyed the chance to see latest and greatest I am due for an upgrade. Also your service advisors need to learn some tact, if a customer with an out of warranty Mercedes still comes to Mercedes for service, a printed estimate upon arrival will be adequate. We don’t need to whisper about the price. More

We had a wonderful experience with Matthew Benson. He was so personable, informative, and helpful. No pressure. So willing to spend time with us and gave us an exceptionally good deal. He was so personable, informative, and helpful. No pressure. So willing to spend time with us and gave us an exceptionally good deal. More

I had a great experience in purchasing my new vehicle from this dealership. The sales person I interacted with was extremely knowledgeable and helpful and answered all my questions. Everyone I dealt with from this dealership. The sales person I interacted with was extremely knowledgeable and helpful and answered all my questions. Everyone I dealt with at the dealership was helpful and friendly! More