Mercedes-Benz of Scarborough

The appointment for a recall was made a few weeks prior, and since I was near Portland I thought I would do a few errands there with a loaner which I have always had from the Bangor dealership. I was told i and since I was near Portland I thought I would do a few errands there with a loaner which I have always had from the Bangor dealership. I was told it would only take approximately 30 minutes for this service., so I agreed to wait there. I arrived early for the 10 am appointment. At 11:45 I asked if there was a problem because I didn’t want to wait any longer, the receptionist contacted Nick who was my contact and said they were just getting ready to wash it for which I opted out. I don’t ever make a fuss when time runs over as I realize problems come up. BUT I really think I should have been notified at least part way through the wait time or the scheduler should not say it will only be 30 minutes. I have purchased Mercedes for the last 30 years. I’m not sure that I will be back. More

At Prime in Scarborough, Maine, I had the worst experience with a Mercedes dealership in my life. I made a service appointment to replace a tire sensor and a State inspection. I was given an 8 a.m. experience with a Mercedes dealership in my life. I made a service appointment to replace a tire sensor and a State inspection. I was given an 8 a.m. appointment for July 14. I dropped the car off the night before. Today, July 14, I called three times before noon To see when my car would be ready. Each time they said I had to talk with Nick, my service advisor but he was busy. I left my number, no call back from service director. Then on my fourth call, I said I just want my car back. Then I got a call back from Nick at 12.02. He apologized and said my car would be ready around 1:30. I said I will get there a little after 1 and wait. At 1:30 I asked to see Nick. Then a man came out and said we will soon get your car done. I asked for my car. I got my car at 1:40 and they had dine nothing to it. This dealership is a disgrace. More

Very helpful, nice people made the buying process painless. Spencer was knowledgeable and helped me compare vehicles to get me the exact one to fit my needs. painless. Spencer was knowledgeable and helped me compare vehicles to get me the exact one to fit my needs. More

Out of a scale of one to ten I give a 10 to Mohammed Fakory also to the man who just dropped my Mercedes-Benz here at my home. Fakory also to the man who just dropped my Mercedes-Benz here at my home. More

Nick was very thorough, and very nice when we were having problems with our vehicle. He was very knowledgable. He was very good to work with. problems with our vehicle. He was very knowledgable. He was very good to work with. More

My service representative arranged for prompt repair of my car. I was assured that this repair would be covered under the warranty and my representative, Adam, made this happen with no effort required on my car. I was assured that this repair would be covered under the warranty and my representative, Adam, made this happen with no effort required on my part. Great job! More

Very friendly, keeps you updated on the status, complete checking with fluids, advised of any other problems with vehicle. Apologized when they had to take an extra day, due to people were out sickness. The checking with fluids, advised of any other problems with vehicle. Apologized when they had to take an extra day, due to people were out sickness. The service manager was up front with everything going on with the vehicle . Priced right with extra work done. More

Friendly and courteous. Clean and efficient. Accommodated my schedule and went above and beyond to make me happy. Plus fresh ground Starbucks coffee. Salesman Bob actually escorted me to the coffee maker. 😊 my schedule and went above and beyond to make me happy. Plus fresh ground Starbucks coffee. Salesman Bob actually escorted me to the coffee maker. 😊 More

Roger, Rob, and Jesse were helpful every step of the way. We really can't thank Roger enough for his attention to detail, professionalism, and above and beyond willingness to help and see our needs were met We really can't thank Roger enough for his attention to detail, professionalism, and above and beyond willingness to help and see our needs were met. Thank you guys very much! More

I highly recommend Eric Melender Customer Experience Manager of Mercedes Benz of Coral Gables! He’s the best guy for the customer manager experience! 👏👏I’m very satisfied Manager of Mercedes Benz of Coral Gables! He’s the best guy for the customer manager experience! 👏👏I’m very satisfied More