Mercedes-Benz of Scarborough

I had my appointment scheduled for 2 months to be picked up called yesterday spoke on the phone twice to service Debbie for over 15 minutes then left a message with my advisor which I've never spoke to Sam. up called yesterday spoke on the phone twice to service Debbie for over 15 minutes then left a message with my advisor which I've never spoke to Sam. They never came and picked my car up I had the keys in the car all day in my yard. No phone calls or explanations as to why the car wasn't being picked up, I gave them another chance to make things right this is why I buy my cars in Boston and don't deal with anyone in Maine because it's always a xxxxshow over there!! Extremely rude and poor customer service. I mean they confirmed the email with me three times then I call to confirm with them my pickup when out of my way to get my car to make sure that it was parked ready for them allegedly at 8:00 in the morning to be picked up and be back the end of the day and they never even showed up!! I mean seriously pathetic!! You need to go out of Maine for good customer service!!! More

After my vehicle was in service all day without being touched, Mark Watson saw that I was upset. He immediately went into assist mode. He ensured I got a loaner vehicle and my vehicle was fixed the nex touched, Mark Watson saw that I was upset. He immediately went into assist mode. He ensured I got a loaner vehicle and my vehicle was fixed the next day. Thank you Mark for excellent customer service and for caring about the needs of your customers. More

Tony Dragoni provided excellent service to us and followed up to ensure we were trained on the features of the vehicle. followed up to ensure we were trained on the features of the vehicle. More

Went in for a recall on my sprinter van and they have excellent service department Scott Joys went way out of his way to accommodate and repair issues with the sprinter that I was not aware of. He explai excellent service department Scott Joys went way out of his way to accommodate and repair issues with the sprinter that I was not aware of. He explain to me in details things that were going on with the van and if he could save me some money he would take care of it. I want to say thank you very much Scott for everything that you’ve done you and your team I’m very pleased More

This was the most easy purchasing process of a car at a dealership for me. Less than an hour and I was out of there dealership for me. Less than an hour and I was out of there More

Had always great service and wonderful customer relation with your staff members. On today’s visit scheduled with Debbie (she was wonderful and helpful) your service advisor Nick was a pleasure dealing with with your staff members. On today’s visit scheduled with Debbie (she was wonderful and helpful) your service advisor Nick was a pleasure dealing with. Congratulations to your staff More

Grabbed a coffee while waiting for a rental vehicle. We are confident knowing the vehicle will is ready for our winter trip across the country. Thank you. are confident knowing the vehicle will is ready for our winter trip across the country. Thank you. More

Scott is a great informative service manager...appreciated his professional service and communication skills. Jacqueline manager...appreciated his professional service and communication skills. Jacqueline More

This is the greatest dealership around. Always helpful courteous and friendly! We have purchased many vehicles from them and will always consider them as family because that is how we have been treated! courteous and friendly! We have purchased many vehicles from them and will always consider them as family because that is how we have been treated! More

Outrageous labor charge for 2 hours 20 minutes of work = $720.22 for routine maintenance. Refunded 10%. Stated didn't have an "hourly rate" . Poor communication. Darlings in Bangor will never refer them ag $720.22 for routine maintenance. Refunded 10%. Stated didn't have an "hourly rate" . Poor communication. Darlings in Bangor will never refer them again. More