Mercedes-Benz of Scarborough

Very service friendly dealership. They were pleasant and efficient. I was even provided a loaner so I didn’t have to wait for my vehicle. They were pleasant and efficient. I was even provided a loaner so I didn’t have to wait for my vehicle. More

This review is based on a recent visit to this dealership’s Service Department. Overall, the customer experience was below what should be expected from the Mercedes brand. I scheduled the first dealership’s Service Department. Overall, the customer experience was below what should be expected from the Mercedes brand. I scheduled the first year’s maintenance almost 2 weeks ahead of the appointment and it was clear that there also was a recall involving the rear seatbelts. I arrived on time for the 10:00 AM (Tuesday) appointment but was not greeted or assisted until after 10:30 AM. I then waited almost 3 hours only to be told that they did not have the parts for the recall. They said the work would be done the next day and gave me a loaner vehicle. They ended up keeping my car for 6 more days and I finally was able to get my car on the following Monday. Also, the rear seat area had numerous muddy footprints from the service employee which should have been cleaned up prior to returning the vehicle to the customer. Although the car was washed on day one it was kept outside through several storms for the 6 days and needed to have been washed again prior to delivery to the customer. None of the above was the fault of the customer service representative who worked with me who was very professional and helpful. More

Service was good, however it took longer than expected to check in and check out. After I scheduled the appointment I never got a phone call back with an estimate, as requested. check in and check out. After I scheduled the appointment I never got a phone call back with an estimate, as requested. More

Muhamed is the best customer service rep. .has taken care of me for 5 years .has taken care of me for 5 years More

Excellent and efficient service. We spoke on Thursday and drove off the lot with a new vehicle on Saturday. Trade-in process was also smooth. I would recommend this dealer to anyo We spoke on Thursday and drove off the lot with a new vehicle on Saturday. Trade-in process was also smooth. I would recommend this dealer to anyone in the area. More

Service was done quickly, we received a detailed inspection report, and the car was returned spotless. Highly recommend this dealer and Mohammed. inspection report, and the car was returned spotless. Highly recommend this dealer and Mohammed. More

Prime is just the best and Mohammed is terrific they have taken care of us for years taken care of us for years More

It was great service. All the personnel I dealt with were very professional and answered all my questions. I really appreciated the pick-up and delivery device. Thanks! very professional and answered all my questions. I really appreciated the pick-up and delivery device. Thanks! More

Fair price. Prompt deal. Wonderful people. Would shop there again. Easy to do business there. there again. Easy to do business there. More

I had my appointment scheduled for 2 months to be picked up called yesterday spoke on the phone twice to service Debbie for over 15 minutes then left a message with my advisor which I've never spoke to Sam. up called yesterday spoke on the phone twice to service Debbie for over 15 minutes then left a message with my advisor which I've never spoke to Sam. They never came and picked my car up I had the keys in the car all day in my yard. No phone calls or explanations as to why the car wasn't being picked up, I gave them another chance to make things right this is why I buy my cars in Boston and don't deal with anyone in Maine because it's always a xxxxshow over there!! Extremely rude and poor customer service. I mean they confirmed the email with me three times then I call to confirm with them my pickup when out of my way to get my car to make sure that it was parked ready for them allegedly at 8:00 in the morning to be picked up and be back the end of the day and they never even showed up!! I mean seriously pathetic!! You need to go out of Maine for good customer service!!! More