Mercedes-Benz of Scarborough
Scarborough, ME
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The maintenance experience was smooth and hitch free , I like the new dealership layout too ! Very comfortable and convenient for those of us waiting for our vehicles. The only disappointment was no car like the new dealership layout too ! Very comfortable and convenient for those of us waiting for our vehicles. The only disappointment was no car wash was done at the end, a small matter but usually appreciated! More
Josh and the dealership provided great service. The car took a few days in being serviced and they accommodated me with a car and also delivered the car to me at work and took back the loaner afte The car took a few days in being serviced and they accommodated me with a car and also delivered the car to me at work and took back the loaner after car was serviced. I appreciate the excellent service and the accommodations that were provided. I highly recommend the Scarborough location. More
I ended up here after ML 350 had an issue, 2 hours from home. Neal, my service manager was prompt, answered all my questions patiently, and handled the recall I’d needed done. Being out of state, I’d expec home. Neal, my service manager was prompt, answered all my questions patiently, and handled the recall I’d needed done. Being out of state, I’d expected to be shuffled around, without a thorough investigation into the problem. I was so pleasantly surprised: the print out I received with the measurements of all critical functioning pieces of my vehicle was outstanding. The text with a video of my vehicle, what they found and how was so helpful! If I lived closer this would be my service department. More
Scott is a superb service manager, always recognizing that by putting the customer first, the firm’s interests are maximized in the process. Win-win exchange is what it is all about. Look forward to doin that by putting the customer first, the firm’s interests are maximized in the process. Win-win exchange is what it is all about. Look forward to doing more business together as a result. More
As I can tell, Service was completed as expected . Employees were polite and cooperative. Only thing we asked is they wipe it down after wash because we are extremely fussy. It was partially wiped dow Employees were polite and cooperative. Only thing we asked is they wipe it down after wash because we are extremely fussy. It was partially wiped down. Other than that everything ok. More