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Mercedes-Benz of Scarborough

Scarborough, ME

4.6
818 Reviews

137 US Route 1

Scarborough, ME

04074

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Showing 818 reviews

October 28, 2024

The maintenance experience was smooth and hitch free , I like the new dealership layout too ! Very comfortable and convenient for those of us waiting for our vehicles. The only disappointment was no car More

by petercwebb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Joys
Nov 01, 2024 -

Mercedes-Benz of Scarborough responded

Hello, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

October 26, 2024

Courteous, friendly, and knowledgeable. They go out of their way to be helpful. I wil be happy to recommend them to friends and neighbors. More

by Ma-bock
Recommend Dealer
Yes
Employees Worked With
Neil
Oct 27, 2024 -

Mercedes-Benz of Scarborough responded

Hi, we really appreciate your positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 24, 2024

Josh and the dealership provided great service. The car took a few days in being serviced and they accommodated me with a car and also delivered the car to me at work and took back the loaner afte More

by Victoria J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Bath, Jared Young, Brandi Lawler
Oct 26, 2024 -

Mercedes-Benz of Scarborough responded

Hi Victoria, thanks for your praise and kind comments about Josh. Please let us know if there is anything else we can do for you; we are more than happy to help!

October 24, 2024

Brought car in. Work done. Very cool. Wow. Thanks. Will come again. Hopefully soon please. More

by Jdumont
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal hickey very nice lad, Jared Young, Brandi Lawler
Oct 26, 2024 -

Mercedes-Benz of Scarborough responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

October 22, 2024

Excellent service experience. Easy drop off, friendly staff, and beautiful newly renovated facility. Highly recommend! More

by SueL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Joy
Oct 25, 2024 -

Mercedes-Benz of Scarborough responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 19, 2024

Great knowledgeable & professional staff. That really know their cars & how to keep them running smoothly. More

by maryannmclaughlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandi Lawler
Oct 20, 2024 -

Mercedes-Benz of Scarborough responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

October 19, 2024

I ended up here after ML 350 had an issue, 2 hours from home. Neal, my service manager was prompt, answered all my questions patiently, and handled the recall I’d needed done. Being out of state, I’d expec More

by Lissagilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal Hickey, Jared Young, Brandi Lawler
Oct 21, 2024 -

Mercedes-Benz of Scarborough responded

Hi, thank you for taking the time to leave a review for us at Mercedes-Benz Scarborough. We're happy we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 18, 2024

Scott is a superb service manager, always recognizing that by putting the customer first, the firm’s interests are maximized in the process. Win-win exchange is what it is all about. Look forward to doin More

by Fghdcp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott
Oct 19, 2024 -

Mercedes-Benz of Scarborough responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

October 18, 2024

Great customer service. Neil was great to work with. Resolved an issue I’ve had for a while. More

by oliversara123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil Hickey
Oct 19, 2024 -

Mercedes-Benz of Scarborough responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

October 16, 2024

As I can tell, Service was completed as expected . Employees were polite and cooperative. Only thing we asked is they wipe it down after wash because we are extremely fussy. It was partially wiped dow More

by Kenneth2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandi Lawler
Oct 19, 2024 -

Mercedes-Benz of Scarborough responded

Hello, thank you; we appreciate your feedback! We would like the opportunity to address your concerns. Please reach out to us directly at (207) 510-2260 when you have a chance. Thank you, and we look forward to hearing from you.

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