Mercedes-Benz of Scarborough

Consistently excellent service experience each and every time I visit. Mohammed Fakory keeps me informed of my vehicle's progress and condition. Any work is done well and correctly and any issues are always time I visit. Mohammed Fakory keeps me informed of my vehicle's progress and condition. Any work is done well and correctly and any issues are always promptly resolved. More

The known employees are still very nice but not the new one. I have been a customer there for 20 years. I found the new hire are not as helpful as the other, one. I have been a customer there for 20 years. I found the new hire are not as helpful as the other, More

They went above and beyond for me so I could get my car back and also rent me a truck so I could go on my trip back and also rent me a truck so I could go on my trip More

Matthew Benson made buying a car enjoyable and stress free. Over the course of 3 weeks he worked with me to find the right vehicle that met my wants/needs. Matt even offered to come in on his day off. Th free. Over the course of 3 weeks he worked with me to find the right vehicle that met my wants/needs. Matt even offered to come in on his day off. There was never any pressure when I walked into the dealership. Everyone I interacted with at the Scarborough dealership was professional and friendly. More

This service was a prepaid service and when I got the bill I was charged bill I was charged More

Repair way too slow. Tire change with appointment took over two hours. Unacceptable! Manager unresponsive to customers. Tire change with appointment took over two hours. Unacceptable! Manager unresponsive to customers. More

Everyone made an effort to find the car I wanted with special thanks to Christian and Jared. special thanks to Christian and Jared. More

Matthew benson the sales and leasing consultant was great. He offered me a great deals and even gave me a ride back to my house. He is honestly the best salesman I ever had to do business with. He is h great. He offered me a great deals and even gave me a ride back to my house. He is honestly the best salesman I ever had to do business with. He is honest and will work with you to get you the best car. If you ever need a car from this dealer ask for Mathew . More

Knowledgeable staff, courteous at all times. This is the fifth vehicle we have purchased here and will be back. This is the fifth vehicle we have purchased here and will be back. More

Repetitive problem with the transmission on our 2020 GLE 350 which was not adequately addressed. The first service lasted over a week and the problem repeated itself shortly thereafter. The second time, th 350 which was not adequately addressed. The first service lasted over a week and the problem repeated itself shortly thereafter. The second time, the car was in the shop for a month and the solution was to change the oil. There was infrequent communication and the loaner cars were entry level Mercedes. Both needed gas and were filthy inside and outside. Needless to say, a most dissatisfied and disappointed customer. This is our fifth Mercedes. The previous four were purchased at the Reisterstown Mercedes dealer in Maryland. Their excellence in customer service, as well as, auto service had us returning to purchase new cars with them until our departure to Maine. More