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Mercedes-Benz of Scarborough

Scarborough, ME

4.6
826 Reviews

137 US Route 1

Scarborough, ME

04074

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Showing 826 reviews

June 17, 2023

People were very friendly and helpful, Roger was super easy to talk to and went out of his way to make me feel comfortable and informed about my purchase. Probably the best experience I’ve had in buying a More

by Bruce
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roger Gamblin, Jared Young, Brandi Lawler
Jun 20, 2023 -

Mercedes-Benz of Scarborough responded

Bruce, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz Scarborough!

June 16, 2023

This was an excellent experience! Christian was very helpful in getting us the vehicle we needed. More

by Jrcw
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Montessori
Jun 21, 2023 -

Mercedes-Benz of Scarborough responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 15, 2023

Consistently excellent service experience each and every time I visit. Mohammed Fakory keeps me informed of my vehicle's progress and condition. Any work is done well and correctly and any issues are always More

by Rickolsen2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammed Fakory
Jun 19, 2023 -

Mercedes-Benz of Scarborough responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

June 13, 2023

The known employees are still very nice but not the new one. I have been a customer there for 20 years. I found the new hire are not as helpful as the other, More

by Dng1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mohammad, and the sales Tony
Jun 16, 2023 -

Mercedes-Benz of Scarborough responded

Thank you for your feedback. I apologize that your recent interaction with my staff was anything but satisfactory. Your review indicated that you worked with Mohammed and Tony. They are not new and have worked here for a long time. I am unable to tell who you are to reach out personally. Can you please reach out to me so I can understand who you worked with and make sure interactions like this don’t happen in the future? Sincerely, Brandi Lawler General Manager 207-510-2255 blawler@mbofscarborough.com

June 09, 2023

They went above and beyond for me so I could get my car back and also rent me a truck so I could go on my trip More

by Jmnubrij
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil
Jun 15, 2023 -

Mercedes-Benz of Scarborough responded

We're happy to hear you had such a positive experience with our team! We're so glad that we were able to go above and beyond your expectations!

June 08, 2023

Matthew Benson made buying a car enjoyable and stress free. Over the course of 3 weeks he worked with me to find the right vehicle that met my wants/needs. Matt even offered to come in on his day off. Th More

by jenniferpicarillo
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Matthew Benson
Jun 11, 2023 -

Mercedes-Benz of Scarborough responded

Thank you Jennifer for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

June 08, 2023

This service was a prepaid service and when I got the bill I was charged More

by rioux8184
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mohammed Fakory
Jun 08, 2023 -

rioux8184 responded

I was shocked when I got the bill because I prepaid for the 90000 mile service 4 years ago when I was offered both th 80k and 90k service. I was not told of any time limit on using this service. When I tried to schedule the 80k service it took me 3months to get an appointment. Had I been told that the service had a time limit I would never had bought it because I only drive the car about 5k miles a year on this vehicle. The service representative was kind enough to give me a 10% discount but this has made me very upset and unless this dealership resolves this with me I will never return for any service or when I am ready to purchase another vehicle. I have been a loyal customer to this dealership for 11 years and I hate to see it end like this.

Jun 08, 2023 -

rioux8184 responded

I was shocked when I got the bill because I prepaid for the 90000 mile service 4 years ago when I was offered both th 80k and 90k service. I was not told of any time limit on using this service. When I tried to schedule the 80k service it took me 3months to get an appointment. Had I been told that the service had a time limit I would never had bought it because I only drive the car about 5k miles a year on this vehicle. The service representative was kind enough to give me a 10% discount but this has made me very upset and unless this dealership resolves this with me I will never return for any service or when I am ready to purchase another vehicle. I have been a loyal customer to this dealership for 11 years and I hate to see it end like this.

June 07, 2023

Everyone made an effort to find the car I wanted with special thanks to Christian and Jared. More

by allied
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jared Young, Brandi Lawler
Jun 10, 2023 -

Mercedes-Benz of Scarborough responded

Thank you for your kind words for our staff, we appreciate it!

June 07, 2023

Repair way too slow. Tire change with appointment took over two hours. Unacceptable! Manager unresponsive to customers. More

by Barksca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandi Lawler
Jun 16, 2023 -

Mercedes-Benz of Scarborough responded

Thank you for taking the time to provide this review. I am so sorry for the long wait times and the poor communication provided by my team. After reviewing your situation I would like to make things right. Please contact me directly at 207-510-2255, blawler@mbofscarborough.com. Brandi Lawler General Manager

June 06, 2023

Matthew benson the sales and leasing consultant was great. He offered me a great deals and even gave me a ride back to my house. He is honestly the best salesman I ever had to do business with. He is h More

by Sam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Benson
Jun 10, 2023 -

Mercedes-Benz of Scarborough responded

Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.

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