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Mercedes-Benz of Scarborough

Scarborough, ME

4.6
889 Reviews

137 US Route 1

Scarborough, ME

04074

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Showing 889 reviews

March 20, 2025

I had an absolutely fantastic experience purchasing my Mercedes-Benz C 300 with Kip, Ronnie and Brandi made my entire process streamless . The new showroom is beautiful luxury just like the Mercedes Benz More

by suzanneinmaine
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kip, Jared Young, Brandi Lawler
Mar 22, 2025 -

Mercedes-Benz of Scarborough responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

March 18, 2025

What a great team! Neal helped take care of my wife’s Benz, just as I had hoped. She felt cared for and it was appreciated. More

by Kristion givens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal, Jared Young, Brandi Lawler
Mar 21, 2025 -

Mercedes-Benz of Scarborough responded

Hi Kristion, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz Scarborough. Please let us know if there is anything else we can do for you; we are more than happy to help!

March 14, 2025

Fantastic service. Great communication throughout the process. I could not be more pleased or impressed with how everything went. Respectful, courteous interactions wit More

by KOH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Bath
Mar 18, 2025 -

Mercedes-Benz of Scarborough responded

Hi Koh, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

March 13, 2025

The easiest service I’ve ever had. Very polite and welcoming. Beautiful dealership. Prompt and on time. Love just driving into the service garage and their waiting for you! Love m More

by sandrac2121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal
Mar 16, 2025 -

Mercedes-Benz of Scarborough responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 10, 2025

Great place to buy a car professional and easy to work with and no pressure More

by Egiampetruzzi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nikita Kuptsov, Brandi Lawler
Mar 13, 2025 -

Mercedes-Benz of Scarborough responded

Hi, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!

March 08, 2025

They did the service when I arrived about 12 minutes late. I waited about 2 hours for service A. Very comfortable waiting area with good snacks. More

by Connie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandi Lawler
Mar 10, 2025 -

Mercedes-Benz of Scarborough responded

Hi Connie, thank you so much for your positive comments about Mercedes-Benz Scarborough! Feel free to reach out to us if you need anything. Have a wonderful day.

March 07, 2025

The service at the Mercedes Scarborough, Maine location had gone downhill. I have been taking both of my cars there for service for the past eight years and the service I had yesterday was terrible which More

by Melinda K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua
Mar 13, 2025 -

Mercedes-Benz of Scarborough responded

Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience you encountered during your recent service visit. This is not the level of service we strive to provide, especially for a valued customer like you who has entrusted us with your vehicles for the past eight years. Your feedback is extremely important, and we will be reviewing the breakdown in communication to ensure that situations like this do not happen in the future. We would appreciate the opportunity to speak with you directly to address your concerns and make things right. Please reach out to Ben Irving, Service Director at (207) 510-2268 at your convenience. We truly value your business and hope to restore your confidence in our service team. Thank you.

February 24, 2025

MB of Scarborough sales and service departments are second to none. Professional and courteous, a pleasure to work with. More

by luciewing61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal Hickey
Feb 28, 2025 -

Mercedes-Benz of Scarborough responded

Hi, thank you so much for your positive comments about Mercedes-Benz Scarborough! Feel free to reach out to us if you need anything. Have a wonderful day.

February 23, 2025

Friendly, have a beverage and a snack while waiting. When your vehicle is ready, they'll explain everything they did, and will ask if you have questions. More

by Dotti
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Zoe, easy to talk to
Feb 24, 2025 -

Mercedes-Benz of Scarborough responded

Hello Dotti, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

February 23, 2025

I love the Mercedes brand, and always enjoy my cars. But what is really special about Prime Scarborough is that they make you feel as special when getting your car service$ as they do when selling it t More

by Bbty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
B. Irving and Josh
Feb 24, 2025 -

Mercedes-Benz of Scarborough responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!