Mercedes-Benz of Scarborough

The service was awesome! They came to me all the way in Bangor and everything was seamless. They came to me all the way in Bangor and everything was seamless. More

Worst sales and customer service experience of my life at this dealership. After repeated visits to this dealership as a prospective new MB customer, lots of time spent, financial disclosures completed, etc. this dealership. After repeated visits to this dealership as a prospective new MB customer, lots of time spent, financial disclosures completed, etc.. and an agreement on a deal that was approved for finance and ready to sign - the sales team completerly dropped the ball and failed to bring the agreed upon vehicle from another dealership. The team never completed the necessary follow up, never got back to me with either "we won't be able to do it" or "we're sorry it won't work out but here's another option" or "we are still working on it". Just never heard from them again. I was able to close on a (better) deal with a different out of state dealership over the phone in 24 hours on New Years Day for the same vehicle these people couldn't obtain . It wasn't that hard. And I was offered national incentives at the new dealer that were never presented to me at the Scarborough dealership. Two weeks later and I have not heard a word from either the rep or the sales manager who had assured me that obtaining the vehicle was "just a push of the button" away! Tried to reach out to the GM during the process - she never responded. Shame on you all. More

We have been doing business with Mercedes Scarborough for about 15 years. We have always been satisfied with the service and appreciate the use of a loaner about 15 years. We have always been satisfied with the service and appreciate the use of a loaner More

Very good first experience. Scott Joy is very good to work with. Communication was also good. Scott Joy is very good to work with. Communication was also good. More

They were great when I purchased the car and when I needed service they were also great to deal with. needed service they were also great to deal with. More

I bring my car there to get a key programming they keep my car there for over 3 weeks my advisor Joshua Bath never call me to give me and update on my car I’m the one who keep calling every other day they my car there for over 3 weeks my advisor Joshua Bath never call me to give me and update on my car I’m the one who keep calling every other day they change stuff in car that don’t need to changed I ordered the new key to the dealership when the key come they call me and I schedule and appointment for the key to be programing instead using the new key they keep reprogramming the old key after that bad experience I had with Mercedes Benz in Scarborough I will never bring my car there for service or buy anything there More

Emily, the service advisor, was excellent. She knew exactly what she was doing, and she made me feel as if I was getting the best service that I could. She knew exactly what she was doing, and she made me feel as if I was getting the best service that I could. More

Neal and the service team did great work on my E63. I appreciate their communication, diligence and thoughtfulness in diagnosing a challenging issue. I appreciate their communication, diligence and thoughtfulness in diagnosing a challenging issue. More

They are the best dealer I’ve been to ever. Just an unbeatable experience they treated us like royalty 🫅. We leased a C43 for my son and ended up getting a Sprinter Van for the business as wel Just an unbeatable experience they treated us like royalty 🫅. We leased a C43 for my son and ended up getting a Sprinter Van for the business as well. Big shoutout to Brandi, Tom and Steve. If you need a new car go see Steve. The dealership is absolutely beautiful inside, I didn’t want to leave lol. More

I had a very good experience. Nik was attentive with good follow through. A fair trade value. Nik was attentive with good follow through. A fair trade value. More