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Mercedes-Benz of Scarborough

Scarborough, ME

Overview
Reviews
Vehicles
4.6
883 Reviews
Call Dealership (207) 358-6351
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137 US Route 1

Scarborough, ME

04074

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Showing 883 reviews

October 25, 2023

They have always been very accommodating getting our vans serviced in a timely fashion. Working with the service team has been great. More

by dmorrison4689
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Hersom
Report | Print
Nov 01, 2023 -

Mercedes-Benz of Scarborough responded

It's wonderful to hear that the service team has always been accommodating and that your vans are serviced in a timely fashion. A great working relationship with the service team can make a significant difference in your experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 24, 2023

Efficient and convenient. Provided me with a courtesy car when I decided last minute to replace all my tires. Great service. More

by ACAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal
Report | Print
Nov 01, 2023 -

Mercedes-Benz of Scarborough responded

Efficiency and convenience, along with the provision of a courtesy car, are important factors in ensuring a positive service experience. It's great to hear that you received such service when you decided to replace all your tires. Your satisfaction and continued business mean a lot to us, and we look forward to serving you with the same care and dedication in the future!

October 23, 2023

Services was fine. I made the appoint requesting a different tire, which you didn't have in stock today. I had to take the continental over the Michelins I wanted. They More

by Richio_nick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Young, Brandi Lawler
Report | Print
Nov 04, 2023 -

Mercedes-Benz of Scarborough responded

We are glad to hear that the service was fine, but, unfortunately, you weren't able to get the specific Michelins you requested due to stock availability. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 19, 2023

Both the General and Service managers provide the extra level of personal concern and effort that is expected in a luxury vehicle dealership and too ofen missing in other stores. More

by melvynmiller
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Dargie, Brandi Lawler
Report | Print
Oct 21, 2023 -

Mercedes-Benz of Scarborough responded

It's wonderful to hear that both the General and Service managers at Mercedes-Benz Scarborough provide an extra level of personal concern and effort, especially in a luxury vehicle dealership. Our dedication to delivering exceptional service sets a high standard and contributes to a positive customer experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 18, 2023

Was very happy with the quality and integrity of the services provided by my service writer Sam Hershom More

by wrwithers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Hershom
Report | Print
Oct 20, 2023 -

Mercedes-Benz of Scarborough responded

We're pleased to hear that you were satisfied with the quality and integrity of the services provided by Sam, your service writer. We're here to help, and your feedback is greatly appreciated. Safe travels!

October 17, 2023

Rebekah Reynolds is a superb service writer who always goes well above and beyond to make sure my experience at Scarborough Mercedes is pleasant ! She is a great asset to this dealership. More

by kaolsen55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebekah Reynolds, Jared Young, Brandi Lawler
Report | Print
Oct 18, 2023 -

Mercedes-Benz of Scarborough responded

We are thrilled to hear that Rebekah is a superb service writer and consistently goes above and beyond to ensure your experience at Mercedes-Benz Scarborough is pleasant. Your positive feedback means a lot, and Rebekah is indeed a valuable asset to our dealership. Your satisfaction is our goal, and we look forward to serving you again!

October 17, 2023

Great service and communication! Definitely will bring my car back again! Very quick turnaround for getting my tires and alignment on my glc63s. More

by Henrygates50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal
Report | Print
Oct 19, 2023 -

Mercedes-Benz of Scarborough responded

We're delighted to hear that you had a great service experience with clear communication and a quick turnaround for your tires and alignment on your GLC63s. Your feedback is greatly appreciated, and we look forward to serving you again. Your satisfaction is our top priority!

October 15, 2023

Great service. It was very easy to set up the appointment. All required work was explained clearly and job done in a timely manner. More

by Ghosh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam
Report | Print
Oct 17, 2023 -

Mercedes-Benz of Scarborough responded

We're pleased to hear that you had a great service experience with us. Making it easy to set up your appointment, clear explanations of the required work, and timely completion are important aspects of our service. Your satisfaction is valuable to us, and we're here to continue providing excellent service for all your future needs. Thank you for choosing us!

October 15, 2023

Mohammed has always been a great service advisor. He is knowledgeable as well as pleasant. Wouldn’t want anyone else as an advisor. More

by ronaldmazer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammed, Brandi Lawler
Report | Print
Oct 17, 2023 -

Mercedes-Benz of Scarborough responded

We greatly appreciate your kind words! It's wonderful to hear that Mohammed has consistently been a great service advisor, providing both knowledge and a pleasant experience. Your trust in his expertise is truly valued, and we're here to ensure that your future experiences continue to meet and exceed your expectations. Thank you for choosing us!

October 12, 2023

Timely, respectful, diligent and sincere. Excellent work in service. Patient, knowledgeable sales people. Thankyou all. More

by docsears.mhs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam, service mgr. Bob, salesman, Justin, service man., Brandi Lawler
Report | Print
Oct 13, 2023 -

Mercedes-Benz of Scarborough responded

We're truly grateful for your kind words! We're dedicated to delivering timely, respectful, and diligent service, and it's wonderful to hear that you had a positive experience with our team. Your appreciation means a lot to us. Thank you for choosing us!

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