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Mercedes-Benz of Scarborough

Scarborough, ME

4.6
826 Reviews

137 US Route 1

Scarborough, ME

04074

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Showing 826 reviews

August 03, 2023

Friendly service. Identified and repaired problem with my car. Provided a loaner. Kept me updated with progress on repairs. Would recommend. More

by joshua04073
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammed Fakory
Sep 04, 2023 -

Mercedes-Benz of Scarborough responded

We are thrilled to have provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

August 02, 2023

Very accommodating dealership to deal with from sales to service department. Very friendly. Always feel welcome!! Everyone goes out of their way to make sure everything is taken care of!! More

by cwright
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roger Gamblin, Mike Ferraro
Aug 02, 2023 -

cwright responded

Great experience!

Aug 02, 2023 -

Mercedes-Benz of Scarborough responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

August 01, 2023

I have purchased four Mercedes Benz automobiles from this dealership since 2007. I only use their service department for the service, and have had no issues. More

by John Doe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammed service advisor.
Aug 03, 2023 -

Mercedes-Benz of Scarborough responded

We appreciate your positive review about your experiences with us!

July 30, 2023

Excellent! Customer service and attention to all the details were above expectations. Thank you for the ultimate car buying experience! More

by Traci Cook
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesse Freitas , Jared Young, Brandi Lawler
Aug 02, 2023 -

Mercedes-Benz of Scarborough responded

Traci, we are so pleased you enjoyed your visit to Mercedes-Benz Scarborough!

July 30, 2023

The dealership is great and my service advisor is top notch! The cashier though, leaves much to be desired and fought with me when I tried to explain her error; I witnessed her being quite rude to anothe More

by kathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cashier - horrible, Brandi Lawler
Aug 02, 2023 -

Mercedes-Benz of Scarborough responded

Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

July 28, 2023

Excellent service, sale person is very helpful and elaborative. I Highly recommend this Mercedes dealer. More

by gilanif
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony
Aug 02, 2023 -

Mercedes-Benz of Scarborough responded

We appreciate your positive review about your recent experience with us!

July 19, 2023

Extremely polite and helpful Makes you feelComfortable discussing the concerns. Not.much of a waiting time. More

by tuscan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil
Jul 25, 2023 -

Mercedes-Benz of Scarborough responded

Thank you for your kind words for our service, we appreciate it!

July 18, 2023

My visit today was just some finally items and clarification of some operation that weren’t clear to me. Sales Rep and F&I gentlemen were great! More

by pconnell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jared Young, Brandi Lawler
Jul 21, 2023 -

Mercedes-Benz of Scarborough responded

Thank you for being our customer, we appreciate your kind words!

July 18, 2023

While I appreciate your concierge service, we received a call from a very upset person who told us that he had nearly been run off the road by my vehicle while in your care. My office spoke with your servic More

by Allawrence
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jared Young, Brandi Lawler
Oct 25, 2023 -

Mercedes-Benz of Scarborough responded

Thank you for bringing this to my attention. I apologize that you felt as though your concern was dismissed. You should never be left feeling this way and erratic driving is not considered acceptable by me or my management team here. I can assure you I will do a full investigation and find out who was driving your vehicle. I am unable to identify who you are in this message and I would like an opportunity to speak with you and fix this, please contact me at 207-510-2255 or blawler@mbofscarborough.com. I look forward to speaking with you. Brandi Lawler- General Manager.

July 17, 2023

I'm happy to the service. I'm come back again to checking my car More

by yanzokwa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammed f., Jared Young, Brandi Lawler
Jul 19, 2023 -

Mercedes-Benz of Scarborough responded

Thank you for being our customer, we appreciate your kind words!

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