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Mercedes-Benz of Scarborough

Scarborough, ME

4.6
898 Reviews

137 US Route 1

Scarborough, ME

04074

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Showing 898 reviews

December 02, 2023

Very nice, knowledgeable and helpful Service team. They quickly determined what my car needed and provided me with a quote and a loaner. Then they quickly completed the work same day!! Excellent! More

by BekC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Cleveland , Jared Young, Brandi Lawler
Dec 05, 2023 -

Mercedes-Benz of Scarborough responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 02, 2023

We recently purchased a vehicle from MB Scarborough. Bob Holzhacker was our salesman and he absolutely fantastic. Not pushy, patient, knowledgeable, and very personable. I would highly recommend working More

by Jbd385
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandi Lawler
Dec 05, 2023 -

Mercedes-Benz of Scarborough responded

It's wonderful to hear about your positive experience with Bob at Mercedes-Benz Scarborough! Having a salesman who's patient, knowledgeable, and personable makes the car-buying process so much more enjoyable. Recommending Bob for future Mercedes purchases speaks volumes about the quality of service he provided. Congratulations on your new vehicle!

December 02, 2023

Service was prompt, thorough and everything possible is done to treat the customer with care More

by Lyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil Hickey, my service rep, is excellent!!
Dec 06, 2023 -

Mercedes-Benz of Scarborough responded

We are thrilled to hear that you had a prompt and thorough experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 02, 2023

Great and friendly service. No pressure and our salesperson was extremely knowledgeable. Overall a very positive experience! More

by ballanschneider
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thomas Mccoubrey, Jared Young, Brandi Lawler
Dec 06, 2023 -

Mercedes-Benz of Scarborough responded

We are thrilled to hear that you had a great and friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 30, 2023

Mercedes Scarborough has been so excellent at getting us in for tire changes (summer/winter)! Rebekah is excellent! More

by Kailee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebekah
Dec 01, 2023 -

Mercedes-Benz of Scarborough responded

It's fantastic to hear that you had a great experience and that Rebekah provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 29, 2023

They took 4 days to do a simple oil change and top off vital fluids then charged me $390 for this service. I have been going here to get my car serviced for the last 5 years since I bought my car and have More

by Akc300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jared Young, Brandi Lawler
Nov 30, 2023 -

Mercedes-Benz of Scarborough responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

November 29, 2023

My Airstream Atlas was repaired - 2 stars. Communication was essentially nonexistent- 0 stars. Our previous service rep (Scott) was conscientious and responsive. Our new representative (Sam More

by frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam, Jared Young, Brandi Lawler
Nov 30, 2023 -

Mercedes-Benz of Scarborough responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

November 18, 2023

Extremely customer service oriented dealership. The service department goes above and beyond to ensure all needs are met. More

by MCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohamed, Jared Young, Brandi Lawler
Dec 01, 2023 -

Mercedes-Benz of Scarborough responded

It's fantastic to hear about your positive experience with an extremely customer-service-oriented Mercedes-Benz Scarborough! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 12, 2023

This dealership would be nothing and I’d take my business if it were not for people like Mohamed. There’s been too many changes as of late and seeing too many new faces (employees). One thing about owning a More

by jeachung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohamed
Dec 05, 2023 -

Mercedes-Benz of Scarborough responded

Thank you for taking the time to write this review. We truly appreciate you and your loyalty over the years. Thank you for your understanding while we are under construction. This transition will be short-lived and we will be back in the beautiful building you have known and loved by July. Brandi Lawler, General Manager

November 08, 2023

My appointment was at 2:30pm and when i got there someone checked in my car and helped me go through the process. After verifying my car, they came and explain to me everything that was checked, i even recei More

by ionatanp13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Young, Brandi Lawler
Dec 05, 2023 -

Mercedes-Benz of Scarborough responded

It's fantastic to hear about your positive experience at Mercedes-Benz Scarborough! Having someone assist you promptly upon arrival, explaining the checked items in detail, and providing a comprehensive report demonstrates our commitment to transparency and thorough service. Additionally, the gesture of washing and cleaning your car adds a thoughtful touch to the overall experience. Thank you for your business!

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