Mercedes-Benz of Scarborough

They took 4 days to do a simple oil change and top off vital fluids then charged me $390 for this service. I have been going here to get my car serviced for the last 5 years since I bought my car and have vital fluids then charged me $390 for this service. I have been going here to get my car serviced for the last 5 years since I bought my car and have felt ripped off, and not valued as a customer every time this is my last time going here. More

My Airstream Atlas was repaired - 2 stars. Communication was essentially nonexistent- 0 stars. Our previous service rep (Scott) was conscientious and responsive. Our new representative (Sam Communication was essentially nonexistent- 0 stars. Our previous service rep (Scott) was conscientious and responsive. Our new representative (Sam) is neither. I tried to verify that the repair work was completed and make arrangements to retrieve the RV for a week without a single response. Eventually, I reached Dave who confirmed that it could be picked up. I also asked that the technician who completed the electrical work call me to go over what was causing the main fuse to burn out. I am still waiting. More

Extremely customer service oriented dealership. The service department goes above and beyond to ensure all needs are met. The service department goes above and beyond to ensure all needs are met. More

This dealership would be nothing and I’d take my business if it were not for people like Mohamed. There’s been too many changes as of late and seeing too many new faces (employees). One thing about owning a if it were not for people like Mohamed. There’s been too many changes as of late and seeing too many new faces (employees). One thing about owning a Mercedes and taking it in for service, the customer expects, actually demands an extraordinary level of service and should be like clockwork. I can’t say that I’m seeing this as I have in the past couple of year. As mentioned if not for Mohamed and Brandy, we’ll likely take our business elsewhere. More

My appointment was at 2:30pm and when i got there someone checked in my car and helped me go through the process. After verifying my car, they came and explain to me everything that was checked, i even recei checked in my car and helped me go through the process. After verifying my car, they came and explain to me everything that was checked, i even received a full report on my car. My car was also fully washed and cleaned, which means a lot for me. Great service! More

Matt did an excellent job. Approachable and easy to work with. Great experience overall. Thanks! Approachable and easy to work with. Great experience overall. Thanks! More

Great to work with. Very professional, knowledgeable and great pricing. If you’re in need of a service van ask for Roger Gamblin. And thank you Brandi Lauler for all you Very professional, knowledgeable and great pricing. If you’re in need of a service van ask for Roger Gamblin. And thank you Brandi Lauler for all your help! More

Very easy to deal with and very professional. A pleasure all around car was just as advertised A pleasure all around car was just as advertised More

Great service and friendly staff. Super helpful to get us a great sprinter van as soon as possible. Super helpful to get us a great sprinter van as soon as possible. More

Great service. Dave was in constant contact and made sure that I was updated on the process of my car. Dave was in constant contact and made sure that I was updated on the process of my car. More