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Mercedes-Benz of Scarborough

Scarborough, ME

4.6
826 Reviews

137 US Route 1

Scarborough, ME

04074

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Showing 826 reviews

September 19, 2023

Very professional and thorough. Customer-centric. Keeps the customer up to date on the progress of the maintenance. More

by OsborneJE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebekah Reynolds, Nick Dargie
Sep 22, 2023 -

Mercedes-Benz of Scarborough responded

It's wonderful to hear that you had a very professional and thorough experience with a customer-centric approach during your maintenance service. Keeping customers informed about the progress of their maintenance is essential for transparency and peace of mind. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 16, 2023

Great service. Work done in a reasonable time frame. Everything on the check sheet was thoroughly explained to me. Follow up messages asking if I had additional q More

by tfjr111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager
Sep 23, 2023 -

Mercedes-Benz of Scarborough responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 15, 2023

Been dealing with Roger Gamblin for years he knows how to get the job done and their service department is top notch More

by Petercyr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Gamblin
Sep 21, 2023 -

Mercedes-Benz of Scarborough responded

Thank you for acknowledging Roger’s professionalism and dedication. Ensuring your satisfaction is our ultimate goal! Your business, as well as your Five-Star Review, are very much appreciated!

September 14, 2023

The experience at Mercedes Benz of Scarborough was outstanding, starting with the phone call when I made my appointment to have the car serviced. On arrival at the dealership, the service advisor Re More

by jvg123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebekah Reynolds
Sep 24, 2023 -

Mercedes-Benz of Scarborough responded

Thank you for choosing Mercedes-Benz Scarborough! It was our pleasure to take care of your automotive needs. We also want to say thank you for acknowledging Rebekah and her dedication to providing you with an excellent service experience. We look forward to your next visit!

September 11, 2023

Bought a Basecamp from them. Hot water has never worked. After 6 weeks and charging me to replace circuit board, they said sorry can't fix it go to Airstream of Lebanon. Don't More

by sculverhbc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jared Young, Brandi Lawler
Sep 14, 2023 -

Mercedes-Benz of Scarborough responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Oct 19, 2023 -

Mercedes-Benz of Scarborough responded

I apologize for the experience you outlined. We are a full-service Airstream Basecamp dealer, and I would like to make things right for you. This is very disappointing to read I am truly sorry my team let you down. This never should have happened. I cannot find your name in our database by the profile provided. I would like to reach out to you. I would love to hear back from you please email me at blawler@mbofscarborough.com or call 207-510-2255. Sincerely, Brandi Lawler General Manager blawler@driveiragroup.com

Oct 20, 2023 -

sculverhbc responded

I have decided to sell my trailer so I am not sure what more can be done. Airstream of Lebanon was able to quickly figure out that there was a spider nest in the air intake for the furnace. Also only charge $150 for winterization.

September 11, 2023

Friendly, good service. Could use some help with telephone edicit. The gentleman we dealt with via phone could use a class or two on how to speak to a customer. More

by tammybeaudet
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan, Jared Young, Brandi Lawler
Sep 25, 2023 -

Mercedes-Benz of Scarborough responded

Good Afternoon Tammy, I appreciate your feedback. While I am happy that the service visit largely went well, I would like to have a conversation with you as a whole to ensure that we can make your experience in the future more pleasant. Please reach out to me at your earliest convenience at 207.510.2268. With Respect, Nick Dargie Service Manager

September 05, 2023

Dealership was very nice on all levels newer building, clean and well organized. The support by Rebecca was exceptional and professional. I highly recommend her and Mercedes-Benz of Scarborough. More

by Ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca in Customer Service Support
Sep 07, 2023 -

Mercedes-Benz of Scarborough responded

Thank you for choosing Mercedes-Benz Scarborough! It was our pleasure to take care of your automotive needs. We want to thank you for acknowledging Rebecca’s dedication to providing you with an excellent service experience. We appreciate your business and the Five-Star review!

September 03, 2023

Greeted upon arrival- service explained- snacks and drinks in the waiting area- was completed at the estimated time. All good 👍 More

by bradboyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil Hickey
Sep 06, 2023 -

Mercedes-Benz of Scarborough responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

September 01, 2023

David Cleveland was extremely helpful with the service on my Sprinter. I took longer than I expected and had to return the next day to have some items corrected, which David did quickly and happily. More

by frankrush
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Cleveland
Sep 05, 2023 -

Mercedes-Benz of Scarborough responded

Thank you for acknowledging David! It is always great to hear when one of our associates is acknowledged for their professionalism. We look forward to the pleasure of assisting you again.

August 30, 2023

Always knowledgeable, courteous, and happy to help. All of my dealings have always been great. More

by Bcg7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Dargie, Brandi Lawler
Sep 03, 2023 -

Mercedes-Benz of Scarborough responded

We are thrilled to have provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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