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Mercedes-Benz of Scarborough

Scarborough, ME

4.6
883 Reviews

137 US Route 1

Scarborough, ME

04074

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Showing 883 reviews

February 02, 2024

Great people, good inventory and easy to work with. I will go back for my next vehicle More

by thebissonteam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Max and his finance manager
Feb 02, 2024 -

Mercedes-Benz of Scarborough responded

Congratulations on your new vehicle! We are thrilled to have provided you with a great sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 02, 2024

Pleasure to deal with Max and the entire crew. I always dread buying a car from a dealer. Not this time. Smooth sailing from start to finish. Love the trailers. LOL More

by Pywacketantiques
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Max and James
Feb 03, 2024 -

Mercedes-Benz of Scarborough responded

We're thrilled to hear that your experience with Max and the entire crew was a pleasure and that the car-buying process was smooth sailing from start to finish. Your satisfaction is our priority, and we appreciate your positive feedback. We appreciate your business and hope you enjoy your new car!

February 01, 2024

A wonderful experience all around. The salesman was extremely friendly and very knowledgeable. There wasn’t any pressure or any sales tactics, just some great conversations. More

by Morgan.a.mcl
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jared Young, Brandi Lawler
Feb 03, 2024 -

Mercedes-Benz of Scarborough responded

Thank you for sharing your wonderful experience! We're thrilled to hear that the salesman was extremely friendly and knowledgeable and that your interactions involved great conversations without pressure or sales tactics. We appreciate your positive comments and look forward to serving you again!

January 31, 2024

Service was very good and despite the construction the waiting area was very comfortable. But the Labor rate seems excessive More

by tfkeefer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Writer
Feb 01, 2024 -

Mercedes-Benz of Scarborough responded

We are thrilled to hear that you had a good experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 25, 2024

The service was great, they were very efficient and attentive with all of my questions and concerns. More

by TinaMaria.Delacruz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick D., Tom M., Brandi Lawler
Jan 26, 2024 -

Mercedes-Benz of Scarborough responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 17, 2024

Great service from Neil. He offered a loaner and kept me informed of the progress at the end of my promised time frame. More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil
Jan 21, 2024 -

Mercedes-Benz of Scarborough responded

We're pleased to hear that Neil provided you with great service, offering a loaner and keeping you informed about the progress within the promised time frame. Keeping customers informed is crucial, and we're glad to know that your experience was positive. Thank you for choosing us, and we look forward to serving you again! Safe travels!

January 13, 2024

Dealership was very helpful and explaining in detail what was wrong with car.salesman was very pleasant to talk to and helful. More

by nickpietrunti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandi Lawler
Jan 16, 2024 -

Mercedes-Benz of Scarborough responded

We are thrilled to hear that you had a helpful experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 11, 2024

My Sprinter put up a check engine light. I called and the service rep said that they could schedule me in next month but I could come by and try a walk in. I came by and they were able to d More

by jay.c.thomas3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebekah Reynolds
Jan 12, 2024 -

Mercedes-Benz of Scarborough responded

We are glad to hear that your experience with our service department for your Sprinter was positive. Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 06, 2024

THEY LURE YOU IN WITH GREAT PRICING & THEN TAKE TIME TO HONOR YOUR FLEETS BC OF QUESTIONABILITY AND WHEN YOU MAKE AN OFFER THEY LOW BALL YOUR TRADE IN AND DO NOT HONOR REBATES OR ANY PROMOTIONS AND TAKE FO More

by sonnylefacce
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jared Young, Brandi Lawler
Jan 09, 2024 -

Mercedes-Benz of Scarborough responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Aug 29, 2024 -

Mercedes-Benz of Scarborough responded

My apology for this delayed response, but I appreciate you taking the time to inform me about your sales experience. I deeply regret any inconvenience you may have encountered, and I would like to make amends to regain your trust as a valued client for any future services. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience. Brandi Lawler General Manager blawler@mbofscarborough.com

January 05, 2024

Worst service department, worst service managers, and worst GM in the Mercedes line up. 4 years of service, 4 years of issues. Know that they only care about their time and the invoicing. I’m going BMW n More

by Lordofthefries87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mohammed Fakory, Jared Young, Brandi Lawler
Jan 09, 2024 -

Mercedes-Benz of Scarborough responded

Good afternoon, I apologize that you experienced problems with my service department. Can you please contact me so I can make this right? I cannot find any name in the database pertaining to Lordofthefries87. Nor do I recall having spoken to anyone recently having left upset with me. I am sorry to see that my team or I have left you feeling this way. I would love to hear back from you at blawler@mbofscarborough.com or my direct line at 207-510-2255. Sincerely, Brandi Lawler- General Manager.

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