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Mercedes-Benz of Scarborough

Scarborough, ME

Overview
Reviews
Vehicles
4.6
899 Reviews
Call Dealership (207) 358-6351
View Awards

137 US Route 1

Scarborough, ME

04074

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Showing 899 reviews

May 07, 2024

Excellent work. They let me know my options- price and timing of work. I am very satisfied. More

by Jdougherty99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Young, Brandi Lawler
Report | Print
May 09, 2024 -

Mercedes-Benz of Scarborough responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

May 04, 2024

Mohammed, Dave and Brandi are all Awesome! Clear communication and prompt service. I always enjoy getting my car serviced at this location! More

by suphi.turker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammed Fakory and Dave, Jared Young, Brandi Lawler
Report | Print
May 07, 2024 -

Mercedes-Benz of Scarborough responded

We're delighted to learn about your positive experience and the awesome assistance provided by Mohammed, Dave, and Brandi! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

May 03, 2024

Always a professional, personalized experience. Communication is excellent; service consultants manage expectations very well. Builds loyalty with every interaction. More

by B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil hickey
Report | Print
May 07, 2024 -

Mercedes-Benz of Scarborough responded

We're delighted to learn that your experience was personalized! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 01, 2024

I had a very positive experience having my car serviced today. A lot of work was finished between 8 am and 5 pm, ensuring that I am ready to get in the road for a short trip tomorrow morning. I am grateful More

by Datagmom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal Hickey
Report | Print
May 04, 2024 -

Mercedes-Benz of Scarborough responded

That's wonderful to hear about your positive service experience! We're glad that we could complete a lot of work on your car efficiently, allowing you to be ready for your trip the next morning. Neal is delighted to hear your appreciation for his communication and assistance. Safe travels on your trip, and thank you for choosing us for your car service!

April 30, 2024

Always “on it” and ready to make my car run the best it can. Great service More

by KB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammed, Brandi Lawler
Report | Print
May 02, 2024 -

Mercedes-Benz of Scarborough responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 29, 2024

Worse customer experience I have ever had at a dealership. Made me want to sell Mercedes so I never have to go back. More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rock
Report | Print
Apr 30, 2024 -

Mercedes-Benz of Scarborough responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Aug 06, 2024 -

Mercedes-Benz of Scarborough responded

Dan, I apologize that you experienced an issue with my service department. I would like to learn more about your experience and make things right for you. Can you please contact me so I can review the details of your visit? I am unable to identify you by your review to reach out to you directly. I would greatly appreciate hearing back from you at the email below. Brandi Lawler General Manager blawler@mbofscarborough.com 207-510-2255

April 27, 2024

My experience with this dealership left a lot to be desired. The manager made it right, eventually, but be careful! More

by Kennethross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mohamed, Brandi Lawler
Report | Print
Apr 29, 2024 -

Mercedes-Benz of Scarborough responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Aug 16, 2024 -

Mercedes-Benz of Scarborough responded

Thank you for your feedback. I apologize that your recent experience was anything but satisfactory. I was unable to locate your contact information to reach you directly. I want to make things right. Please give me a call or email me at 207-510-2255 or blawler@mbofscarborough.com – Sincerely, Brandi Lawler General Manager blawler@mbofscarborough.com

April 23, 2024

I can’t thank Mike Street in service enough for squeezing me in for an emergency tire replacement. I had a very important appointment that I thought I would have to cancel, but thanks to Mike. I made it on More

by Brady138
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Street, Brandi Lawler
Report | Print
Apr 25, 2024 -

Mercedes-Benz of Scarborough responded

It's fantastic to hear that Mike from Mercedes-Benz of Scarborough was able to help you out in a pinch and ensure you made it to your important appointment on time. Thank you for choosing us!

April 23, 2024

Fantastic service and honest sales and service staff. They go out of their way to make you feel like you’re their only customer! Wonderful More

by Ramufamily26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammed
Report | Print
Apr 24, 2024 -

Mercedes-Benz of Scarborough responded

It's wonderful to hear that you had a fantastic experience with our dealership! Providing honest and attentive service is always our goal, and we're thrilled that our team went above and beyond to make you feel valued.

Apr 24, 2024 -

Ramufamily26 responded

Thanks for all you do!

April 20, 2024

Good service and friendly staff. Very efficient and knowledgeable technicians explained everything they did and plan to do More

by Kwallen616
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Young, Brandi Lawler
Report | Print
Apr 23, 2024 -

Mercedes-Benz of Scarborough responded

We are thrilled to hear that you had a good experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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