Mercedes-Benz of Scarborough

My original service was not great (messy car), but they made it right with a free detailing. Car looks great! made it right with a free detailing. Car looks great! More

Purchased a used vehicle at this dealership 8 years ago. The facility has been renovated since that time offering a truly professional experience. The facility was clean, we had a nice area to sit with th The facility has been renovated since that time offering a truly professional experience. The facility was clean, we had a nice area to sit with the salesman. Beverages were offered. Staff not involved with our particular sale were also welcoming and helpful. Great experience all around. More

The service was excellent. And I mean this from the call to schedule to the service itself ( the technician) and the communications with respect to the progress while I waited And I mean this from the call to schedule to the service itself ( the technician) and the communications with respect to the progress while I waited for the vehicle. More

The Sprinter service department is top notch. They always get our vans scheduled and completed promptly. Which is important for our business as down time is lost work time. They always get our vans scheduled and completed promptly. Which is important for our business as down time is lost work time. More

Efficient & courteous service! From entering the service area at check in to conversation with Kyle my Tech….everyone was outstanding! From entering the service area at check in to conversation with Kyle my Tech….everyone was outstanding! More

Listened to all my concerns and was attentive all my being extremely kind, great job being extremely kind, great job More

Horrible communication! Josh saved the day for us. Our car was there for months. Ben was horrible with answering his phone. But had no problem calling on a Friday at five th Josh saved the day for us. Our car was there for months. Ben was horrible with answering his phone. But had no problem calling on a Friday at five then not answer. A service manager should have a general mechanical knowledge minimum. After months of poor communication. And no loaner vehicle. I had to call there other dealer and speak with Danielle who got on top of it and even she struggled to get communication out of them. But finally josh called me and vowed to get to the bottom of the issue. Two days later our car was done after 2.5 months. Thank you Josh! Go back to Wiers. More

It is my first time to get the service from the location in Scarborough of Maine. They are very nice, the service was done on time and very nice. The worker was kind and the environment was comfortable when in Scarborough of Maine. They are very nice, the service was done on time and very nice. The worker was kind and the environment was comfortable when I was waiting. More

Uninterested in the customer’s concerns. Most people were nice enough but service was slow and impersonal. Most people were nice enough but service was slow and impersonal. More

Scott was great and so were the techs . Not only did they catch a major fix that was covered under the benz warranty, but They even fixed my heat I’ve been battling since I day1. 1000x bet Not only did they catch a major fix that was covered under the benz warranty, but They even fixed my heat I’ve been battling since I day1. 1000x better than Manchester benz! I will take the longer drive to have better commitment and communication on my beloved sprinter ! Can’t thank you guys enough ! More