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Mercedes-Benz of Scarborough

Scarborough, ME

4.6
808 Reviews

137 US Route 1

Scarborough, ME

04074

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Showing 808 reviews

January 17, 2024

Great service from Neil. He offered a loaner and kept me informed of the progress at the end of my promised time frame. More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil
Jan 21, 2024 -

Mercedes-Benz of Scarborough responded

We're pleased to hear that Neil provided you with great service, offering a loaner and keeping you informed about the progress within the promised time frame. Keeping customers informed is crucial, and we're glad to know that your experience was positive. Thank you for choosing us, and we look forward to serving you again! Safe travels!

January 13, 2024

Dealership was very helpful and explaining in detail what was wrong with car.salesman was very pleasant to talk to and helful. More

by nickpietrunti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandi Lawler
Jan 16, 2024 -

Mercedes-Benz of Scarborough responded

We are thrilled to hear that you had a helpful experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 11, 2024

My Sprinter put up a check engine light. I called and the service rep said that they could schedule me in next month but I could come by and try a walk in. I came by and they were able to d More

by jay.c.thomas3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebekah Reynolds
Jan 12, 2024 -

Mercedes-Benz of Scarborough responded

We are glad to hear that your experience with our service department for your Sprinter was positive. Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 06, 2024

THEY LURE YOU IN WITH GREAT PRICING & THEN TAKE TIME TO HONOR YOUR FLEETS BC OF QUESTIONABILITY AND WHEN YOU MAKE AN OFFER THEY LOW BALL YOUR TRADE IN AND DO NOT HONOR REBATES OR ANY PROMOTIONS AND TAKE FO More

by sonnylefacce
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jared Young, Brandi Lawler
Jan 09, 2024 -

Mercedes-Benz of Scarborough responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Aug 29, 2024 -

Mercedes-Benz of Scarborough responded

My apology for this delayed response, but I appreciate you taking the time to inform me about your sales experience. I deeply regret any inconvenience you may have encountered, and I would like to make amends to regain your trust as a valued client for any future services. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience. Brandi Lawler General Manager blawler@mbofscarborough.com

January 05, 2024

Worst service department, worst service managers, and worst GM in the Mercedes line up. 4 years of service, 4 years of issues. Know that they only care about their time and the invoicing. I’m going BMW n More

by Lordofthefries87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mohammed Fakory, Jared Young, Brandi Lawler
Jan 09, 2024 -

Mercedes-Benz of Scarborough responded

Good afternoon, I apologize that you experienced problems with my service department. Can you please contact me so I can make this right? I cannot find any name in the database pertaining to Lordofthefries87. Nor do I recall having spoken to anyone recently having left upset with me. I am sorry to see that my team or I have left you feeling this way. I would love to hear back from you at blawler@mbofscarborough.com or my direct line at 207-510-2255. Sincerely, Brandi Lawler- General Manager.

December 30, 2023

Great way as always. Been going here for several years and always get great service. The work is always done right, and the personnel are friendly and competent. Especial More

by tgmcg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammed , Jared Young, Brandi Lawler
Jan 03, 2024 -

Mercedes-Benz of Scarborough responded

It's fantastic to hear that you had a great experience and that Mohammed provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

December 29, 2023

Even tho the dealership is under construction, everyone is working as a team to get you through quickly and efficiently as possible! Very happy with the customer service and my routine car services! Thank More

by EV WITTIG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil, Rebecca, Mohamed, and Dave
Jan 03, 2024 -

Mercedes-Benz of Scarborough responded

We are thrilled to hear that you had an efficient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 29, 2023

Matthew was extremely helpful and knowledgable during the entire sales process. I had a great experience purchasing a new GLS! More

by Tim NH
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Benson, Brandi Lawler
Jan 03, 2024 -

Mercedes-Benz of Scarborough responded

It's fantastic to hear that you had a great experience and that Matthew provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

December 28, 2023

They went above and beyond. Every one was very courteous And I am more than satisfied with there work. Thanks again More

by Chuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandi Lawler
Dec 30, 2023 -

Mercedes-Benz of Scarborough responded

We are thrilled to hear that you had a top-notch experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 26, 2023

Service done well. Very attentive to my concerns. Pricing was very fair. They provided a good loaner car. They did a great job. More

by ssanford1888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Cleveland, Brandi Lawler
Dec 28, 2023 -

Mercedes-Benz of Scarborough responded

It's wonderful to hear that you had such a positive experience with Mercedes-Benz Scarborough's service! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

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