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Mercedes-Benz of Scarborough

Scarborough, ME

4.6
807 Reviews

137 US Route 1

Scarborough, ME

04074

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Showing 807 reviews

February 27, 2024

Had car issue after purchase. Very attentive and pleasant service. Salesperson also called to relieve my worry that they would repair it. More

by harrington07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t recall name
Mar 02, 2024 -

Mercedes-Benz of Scarborough responded

I'm glad to hear that our dealership was attentive and took care of the car issue promptly. It's also reassuring that the salesperson reached out to address your concerns. Your satisfaction is important, and it's great to see the team working to ensure a positive experience.

February 25, 2024

Excellent service. Timely and professional. Nice waiting area with Nothing Bundt cupcakes and a collection of beverages! More

by Ps.raz13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal
Feb 27, 2024 -

Mercedes-Benz of Scarborough responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 25, 2024

I’ve had my GL350 serviced at Mercedes Benz of Scarborough since I bought it. While not inexpensive, the service has always been exemplary. They’ve kept the vehicle running like new for 90,000 mil More

by AirStream Pictures
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammed Fakory *****
Feb 28, 2024 -

Mercedes-Benz of Scarborough responded

It's fantastic to hear about your positive experiences with Mercedes-Benz Scarborough and the exemplary service you've received for your GL350! Maintaining your vehicle like new for 90,000 miles is truly impressive. We're glad to hear that Mohammed, your service advisor, has been thoroughly professional, accommodating to your schedule, and provided excellent advice on service decisions. We appreciate your loyalty, and Mohammed looks forward to continuing to provide top-notch service for your vehicle!

February 20, 2024

I will have to wait and see how good the service itself was but completely dismayed that they have failed to agree to honor their $150 off coupon that was sent to me via email and regular mail . More

by Tgmundhenk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jared Young, Brandi Lawler
Feb 20, 2024 -

Mercedes-Benz of Scarborough responded

As I have responded to your email directly regarding the coupon, I am delighted to provide that to you. You have my apologies that you had to do this leg work after service to seek reimbursement, and the staff overlooked processing your request with the supplied coupon. While mistakes can and do happen, we should have been more responsive to your contact attempts to alleviate this concern. Please give me a handful of weeks before you see this in your hands. Reach out with any questions you may have. With Respect, Nick Dargie Service Manager

February 16, 2024

Amazing service and Amazing people. I will definitely be using them for every Mercedes here on out. More

by James Crone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Techs!, Jared Young, Brandi Lawler
Feb 23, 2024 -

Mercedes-Benz of Scarborough responded

We are thrilled to hear that you had an amazing experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

February 16, 2024

There was no pressure from the sales team. There was no haggling over the price. The new vehicle was priced independently of any trade. More

by Gun dog
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Bob (sales), Spencer (sales mgr), James (finance)
Feb 23, 2024 -

Mercedes-Benz of Scarborough responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 15, 2024

Efficient, quick, professional, attentive, thorough, informative, friendly. I guess I need 8 more words. Thank you. More

by Jonhelman49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service representative
Feb 17, 2024 -

Mercedes-Benz of Scarborough responded

Thank you for your fantastic feedback! We strive to provide efficient, quick, professional, attentive, thorough, informative, and friendly service. Your satisfaction is our priority. We look forward to serving you again soon!

February 15, 2024

Sam was absolutely outstanding in his understanding of my problem Ready to help and ease my fears. Arranged for a loaner car after trying every possible solution. The guys in tech were awesome in finding a More

by Barbara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam
Feb 17, 2024 -

Mercedes-Benz of Scarborough responded

We're thrilled to hear about your outstanding experience with Sam and the entire team. It's great that Sam was understanding, ready to help, and eased your fears. Providing a loaner car and the tech team's effort in finding and addressing a rare problem reflect our commitment to excellent service. Thank you for choosing us, and we appreciate your recognition of the terrific job done all around!

February 14, 2024

Purchased for tires and installation. I was there from 9:00am to 1:30pm. That is an excessive amount of time to wait. More

by Royallgal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Young
Feb 28, 2024 -

Mercedes-Benz of Scarborough responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

February 12, 2024

Thank you, Matthew, for your A+ customer service. Really appreciate your help, expertise and patience during our visit at the dealership and beyond. You were very informative , accommodating and f More

by Derek_N
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Matthew Benson
Feb 14, 2024 -

Mercedes-Benz of Scarborough responded

Thank you for your kind words and positive feedback! We're thrilled to hear that Matthew provided you with A+ customer service, demonstrating helpfulness, expertise, and patience. It's great to know that he was informative, accommodating, and responsive to your needs both during and after your visit. We appreciate your business and value your satisfaction. We look forward to serving you in the future!

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