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Mercedes-Benz of Scarborough

Scarborough, ME

Overview
Reviews
Vehicles
4.6
825 Reviews
Call Dealership (207) 358-6351
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137 US Route 1

Scarborough, ME

04074

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Showing 825 reviews

April 30, 2024

Always “on it” and ready to make my car run the best it can. Great service More

by KB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammed, Brandi Lawler
Report | Print
May 02, 2024 -

Mercedes-Benz of Scarborough responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 29, 2024

Worse customer experience I have ever had at a dealership. Made me want to sell Mercedes so I never have to go back. More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rock
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Apr 30, 2024 -

Mercedes-Benz of Scarborough responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Aug 06, 2024 -

Mercedes-Benz of Scarborough responded

Dan, I apologize that you experienced an issue with my service department. I would like to learn more about your experience and make things right for you. Can you please contact me so I can review the details of your visit? I am unable to identify you by your review to reach out to you directly. I would greatly appreciate hearing back from you at the email below. Brandi Lawler General Manager blawler@mbofscarborough.com 207-510-2255

April 27, 2024

My experience with this dealership left a lot to be desired. The manager made it right, eventually, but be careful! More

by Kennethross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mohamed, Brandi Lawler
Report | Print
Apr 29, 2024 -

Mercedes-Benz of Scarborough responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Aug 16, 2024 -

Mercedes-Benz of Scarborough responded

Thank you for your feedback. I apologize that your recent experience was anything but satisfactory. I was unable to locate your contact information to reach you directly. I want to make things right. Please give me a call or email me at 207-510-2255 or blawler@mbofscarborough.com – Sincerely, Brandi Lawler General Manager blawler@mbofscarborough.com

April 23, 2024

I can’t thank Mike Street in service enough for squeezing me in for an emergency tire replacement. I had a very important appointment that I thought I would have to cancel, but thanks to Mike. I made it on More

by Brady138
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Street, Brandi Lawler
Report | Print
Apr 25, 2024 -

Mercedes-Benz of Scarborough responded

It's fantastic to hear that Mike from Mercedes-Benz of Scarborough was able to help you out in a pinch and ensure you made it to your important appointment on time. Thank you for choosing us!

April 23, 2024

Fantastic service and honest sales and service staff. They go out of their way to make you feel like you’re their only customer! Wonderful More

by Ramufamily26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammed
Report | Print
Apr 24, 2024 -

Mercedes-Benz of Scarborough responded

It's wonderful to hear that you had a fantastic experience with our dealership! Providing honest and attentive service is always our goal, and we're thrilled that our team went above and beyond to make you feel valued.

Apr 24, 2024 -

Ramufamily26 responded

Thanks for all you do!

April 20, 2024

Good service and friendly staff. Very efficient and knowledgeable technicians explained everything they did and plan to do More

by Kwallen616
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Young, Brandi Lawler
Report | Print
Apr 23, 2024 -

Mercedes-Benz of Scarborough responded

We are thrilled to hear that you had a good experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 11, 2024

Very pleased with the level of service I received from Mercedes of Scarborough today. My service advisor Scott has always taken care of my needs, he is very professional and informative. More

by pendogheat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammad , Brandi Lawler
Report | Print
Apr 12, 2024 -

Mercedes-Benz of Scarborough responded

It's fantastic to hear that you had a great experience and that Scott provided professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 09, 2024

I was pleased that they brought my car back to me when I I didn’t have a ride to pick it up. I like how they explained to me why the coolant light came on because the coolant was low. More

by elainek107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandi Lawler
Report | Print
Apr 12, 2024 -

Mercedes-Benz of Scarborough responded

That's great to hear! Mercedes-Benz Scarborough's service of bringing your car back to you and explaining the issue with the coolant light shows their commitment to excellent customer service and clear communication. If you have any more questions or need further assistance in the future, feel free to reach out. We are here to help keep your car running smoothly!

April 08, 2024

Very thorough and accommodating with service. Work completed on time and delivered as promised. Thanks More

by stephaniehaddad5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal Hickey
Report | Print
Apr 10, 2024 -

Mercedes-Benz of Scarborough responded

We are thrilled to hear that you had a thorough experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 02, 2024

Great group of professionals to work with. All my questions were answered. Sydney Pinkos went above & beyond to get the perfect car for me. More

by millavilla1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sydney Pinkos
Report | Print
Apr 05, 2024 -

Mercedes-Benz of Scarborough responded

That's fantastic to hear! We're glad that you had a great experience working with our professional team and that Sydney went above and beyond to find the perfect car for you. We appreciate your business and hope you enjoy your new car!

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