Mercedes-Benz of Scarborough

From the time I initiated contact with the dealership, they make you feel at home. Like you've known them forever. What blew my mind was seeing the General Manager Brandi working on the sales floor with h they make you feel at home. Like you've known them forever. What blew my mind was seeing the General Manager Brandi working on the sales floor with her team. She took calls, answered emails, worked transactions and even took the time to have a meaningful conversation. The Sales Manager, Spencer, was very accommodating and easy to work with. The whole team was! Then there is Sydney, my sales representative. This young lady really knows the product they sell! Add to it she's very tech savvy and helps you with setting up the Mercedes app. Sydney is very thorough and made sure I was happy at the completion of the transaction and followed up with me a few days later. This team is amazing! More

Very polite. Pleasant to work with. Eager to answer my questions. All the staff was pleasant and helpful. Pleasant to work with. Eager to answer my questions. All the staff was pleasant and helpful. More

Great service and an overall pleasant experience from arrival to departure. Everyone was helpful, friendly and responsive . arrival to departure. Everyone was helpful, friendly and responsive . More

The maintenance experience was smooth and hitch free , I like the new dealership layout too ! Very comfortable and convenient for those of us waiting for our vehicles. The only disappointment was no car like the new dealership layout too ! Very comfortable and convenient for those of us waiting for our vehicles. The only disappointment was no car wash was done at the end, a small matter but usually appreciated! More

Courteous, friendly, and knowledgeable. They go out of their way to be helpful. I wil be happy to recommend them to friends and neighbors. They go out of their way to be helpful. I wil be happy to recommend them to friends and neighbors. More

Josh and the dealership provided great service. The car took a few days in being serviced and they accommodated me with a car and also delivered the car to me at work and took back the loaner afte The car took a few days in being serviced and they accommodated me with a car and also delivered the car to me at work and took back the loaner after car was serviced. I appreciate the excellent service and the accommodations that were provided. I highly recommend the Scarborough location. More

Brought car in. Work done. Very cool. Wow. Thanks. Will come again. Hopefully soon please. Work done. Very cool. Wow. Thanks. Will come again. Hopefully soon please. More

Excellent service experience. Easy drop off, friendly staff, and beautiful newly renovated facility. Highly recommend! Easy drop off, friendly staff, and beautiful newly renovated facility. Highly recommend! More

Great knowledgeable & professional staff. That really know their cars & how to keep them running smoothly. That really know their cars & how to keep them running smoothly. More

I ended up here after ML 350 had an issue, 2 hours from home. Neal, my service manager was prompt, answered all my questions patiently, and handled the recall I’d needed done. Being out of state, I’d expec home. Neal, my service manager was prompt, answered all my questions patiently, and handled the recall I’d needed done. Being out of state, I’d expected to be shuffled around, without a thorough investigation into the problem. I was so pleasantly surprised: the print out I received with the measurements of all critical functioning pieces of my vehicle was outstanding. The text with a video of my vehicle, what they found and how was so helpful! If I lived closer this would be my service department. More