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Mercedes-Benz of Scarborough
Scarborough, ME
819 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 27, 2024
It started off great. . it was a nice area vs the double wide last time. And my $1000 service was complete in just over an hour which was great. At 12:14 my service advisor . it was a nice area vs the double wide last time. And my $1000 service was complete in just over an hour which was great. At 12:14 my service advisor informed me that my car was done but needed a front tire replaced to pass inspection. We discussed and ultimately I agreed the safety hazard should be addressed immediately. She returned a short time later to report that my technician had gone to lunch so she would try to find someone else. What’s the thought process here? I would come back another day, is it an issue or not? To no avail, she said it would be about an hour, to mount a tire. At the hour and fifteen minute mark and my advisor no where to be found, I inquired as to the status. It was reported that he was just finishing the balancing and shouldn’t be much longer. What? The entire three hours + time I sat there .. not one once offered me a test drive, loaner, ride somewhere… huge missed opportunity. Do car dealerships try to sell cars? I would have really enjoyed the chance to see latest and greatest I am due for an upgrade. Also your service advisors need to learn some tact, if a customer with an out of warranty Mercedes still comes to Mercedes for service, a printed estimate upon arrival will be adequate. We don’t need to whisper about the price. More
by AJ
Employees Worked With
Jared Young, Brandi Lawler
December 20, 2024
We had a wonderful experience with Matthew Benson. He was so personable, informative, and helpful. No pressure. So willing to spend time with us and gave us an exceptionally good deal. He was so personable, informative, and helpful. No pressure. So willing to spend time with us and gave us an exceptionally good deal. More
by claudiadhimitri
Employees Worked With
Matthew Benson
December 17, 2024
I had a great experience in purchasing my new vehicle from this dealership. The sales person I interacted with was extremely knowledgeable and helpful and answered all my questions. Everyone I dealt with from this dealership. The sales person I interacted with was extremely knowledgeable and helpful and answered all my questions. Everyone I dealt with at the dealership was helpful and friendly! More
by Murphperreault
Employees Worked With
Matthew Benton , Brandi Lawler
December 13, 2024
The moment you walk through the door, you are welcomed with a smile and a knowledgeable sales associate ready to answer any questions you may have. At no point is there pressure placed on you or any rush with a smile and a knowledgeable sales associate ready to answer any questions you may have. At no point is there pressure placed on you or any rush to buy a vehicle. Everyone seems genuinely happy to work there and help you find the perfect vehicle to fit your needs and wants. More
by Jacob.marceau15
Employees Worked With
Edward Weeks, Jared Young, Brandi Lawler
December 07, 2024
Appointment took a while to get, but once I arrived everything went very smoothly. Special kudos to service advisor Emily Crocker; she was excellent. everything went very smoothly. Special kudos to service advisor Emily Crocker; she was excellent. More
by steve93
Employees Worked With
Emily Crocker
