Mercedes-Benz of Sarasota

Sales department lacking in professionalism Didn't listen to my request concerning deal points, failed to call back as promised. Se t the wrong financing package. Really not impressed. You get t Didn't listen to my request concerning deal points, failed to call back as promised. Se t the wrong financing package. Really not impressed. You get the impression that he is doing you a favor to sell you car. More

Please read me or else..love my Mercedes Benz @ MB Sarasota Ok calm down..just go to Sarasota and take home a gorgeous Mercedes (absolutely the BEST automobile for your money today: luxury, performance, sexy, a Ok calm down..just go to Sarasota and take home a gorgeous Mercedes (absolutely the BEST automobile for your money today: luxury, performance, sexy, and professional.)..Purchased a Certified Pre-Owned 2016 Mercedes-Benz C300 from Tom Clancy. Called to confirm the vehicle was still in stock as I was planning to drive an hour that morning to purchase the vehicle. Tom confirmed the vehicle was at their location, he emailed me the original option list along with the recent service performed for certification. We arrived at the dealer and the 2016 C300 with the AMG pkg was there and ready for us to test drive. After about an hour or two to complete paperwork we left the dealer with the Mercedes Benz. I highly recommend you visit Mercedes Benz of Sarasota and ask for Tom Clancy. He is professional and considerate of your time. Thank you Tom. Ask for Jason Lewis in service. He is quick to follow up and get your cars service scheduled. More

Excellent Service From the moment we drove onto the dealership getting out of our car we were immediately met by a wonderful young man Tucker Kittle. The perfect car From the moment we drove onto the dealership getting out of our car we were immediately met by a wonderful young man Tucker Kittle. The perfect car was found for us and Tucker walked us thru the experience. He was very patient and helpful explaining all of the ins and outs of the workings of the car to my husband. We appreciate the professionalism afforded to us by the staff at mercedes of Sarasota and will continue for a long time to be a customer. Pat A More

They tried to get me there. It might happen. We found a car we liked. They worked hard to get me the price i needed. We were close to making a deal and it might still happen. We found a car we liked. They worked hard to get me the price i needed. We were close to making a deal and it might still happen. More

Don't trust white glove reception Nothing good to say about the services. Sky high prices,uncaring technicians, faked complementary inspection!!!! Cars interiors are not protected duri Nothing good to say about the services. Sky high prices,uncaring technicians, faked complementary inspection!!!! Cars interiors are not protected during service!!! tools and parts just dropped all over to the ground, tools are far a way, out of reach. Just observe through the window. It is painful to see......I did not mention that my new set of tires were installed on a wrong way. Really. Inside out! How can such thing happen at MB? Tires were reinstalled, but my trust is gone. I question the 4 1/2 star rating for vehicles service. More

Top rate service department that always takes care of its cl I've been dealing with Mercedes-Benz of Sarasota for about 10 years the service department has always been top rated in my eyes and has never let me d I've been dealing with Mercedes-Benz of Sarasota for about 10 years the service department has always been top rated in my eyes and has never let me down always reasonable always on time always says what they're going to do it backs up what they say More

service I own a 2003 E320 which I purchased used from Encore motors in 2006, the car only had 36,000 miles at the time and was still under warranty, All s I own a 2003 E320 which I purchased used from Encore motors in 2006, the car only had 36,000 miles at the time and was still under warranty, All services were performed by Sarasota Mercedes formally Glyacer. I have had to take my car back numerous times for the same issue, each time with a different diagnosis, and charges, it was if they were practicing trial and error, the customer service was excellent, but the service stinks Have seen numerous service managers and reps turnover, The best so far is Tom Devine, seems to really care about the customers and getting the job done correctly, But it has definitely been and experience, you must really have patience and be firm when dealing with the service dept, More

Calls not returned. I have an older E-430 Sport and had some work done to fix a battery draw, less than a year later the same problem happened again so i called my servic I have an older E-430 Sport and had some work done to fix a battery draw, less than a year later the same problem happened again so i called my service adviser not once but a few times and never received a return call. We left the country for a couple of months and when we returned the warranty expired. xxxx, bad luck for me. so i called the lead service adviser on 1-21-17 left him a voice mail message and still have not heard anything back. I called again a couple of days later and was transferred to a service adviser who, again didn't answer, I left him a message and have HEARD ABSOLUTELY NOTHING. I'm not sure what the deal is with this dealership but they have xxxx poor customer service and would not recommend them to put air in my tire.... Jim More

Bad diagnosis of steering problem I brought my older C-Class here to address a shuddering when turning at low speeds. They diagnosed it as either a power steering pump or steering rac I brought my older C-Class here to address a shuddering when turning at low speeds. They diagnosed it as either a power steering pump or steering rack, which seemed plausible. I agreed to have them replace the pump because they said they found metal flakes in the fluid and it was the less expensive of the two repairs. Total cost was $1600, which was a lot for a older car, but it's still in good shape so I thought it was worth the investment to get a few more years out of it. Unfortunately, the pump replacement did not fix the problem. After doing further Internet research I learned that there's a known problem with older 4Matic cars where the clutches in the transfer case cause shuddering when turning at low speeds. This was exactly the problem I had reported, and I would have expected the factory service people to know about it and mention it. There was even a Service Bulletin that provided free repairs for certain vehicles, but apparently mine was not one of them. Overall, the people there seem nice enough, but I feel that I paid a lot of money for a repair that did not fix my problem and that I did not get good advice on the possible causes. I'll look elsewhere for future repairs. More

Terrible Service Read the reviews. You can buy a car here no issues. Service your SCREWED!! Worst experience which is such a bummer but its a national company and they Read the reviews. You can buy a car here no issues. Service your SCREWED!! Worst experience which is such a bummer but its a national company and they don't care! These big auto groups which I believe they are part of the largest don't care because they own most of them! Encore Motors down the street has amazing service and amazing reviews. More