Mercedes-Benz of Sarasota

this was my first time at your dealership as we moved here from California. I meat with Shawn , made me feel welcomed, he was friendly, professional, and timely. other staff i dealt with were friendly a here from California. I meat with Shawn , made me feel welcomed, he was friendly, professional, and timely. other staff i dealt with were friendly and courteous More

Excellent and Knowledgeable Service. They were prompt to answer questions and helped anyway they could. Very Happy customer and will recommend to all, Thank you answer questions and helped anyway they could. Very Happy customer and will recommend to all, Thank you More

I recently purchased a GLE350 after many years of owning Saabs, BMWs and Volvos. After the original salesperson left, Bill Zimmerman stepped in and gave me support on my factory order. The vehicle arrived Saabs, BMWs and Volvos. After the original salesperson left, Bill Zimmerman stepped in and gave me support on my factory order. The vehicle arrived several weeks earlier than anticipated. Bill gave me an excellent briefing on the vehicle, which exceeds my expectations. More

Mercedes has always met my expectations on service and reliability. Randy Doyle has always been honest and truthful and has never tried to over sell me on something I didn’t need. I appreciate that Sh reliability. Randy Doyle has always been honest and truthful and has never tried to over sell me on something I didn’t need. I appreciate that She try’s to save me money since my car is no longer under warranty. More

I recently purchased a pre-owned GLE350 and having been the owner of 7 previous Benz' and I can say the experience in turning my GLE350 over to me was the worst Mercedes experience I have ever had. The Sal the owner of 7 previous Benz' and I can say the experience in turning my GLE350 over to me was the worst Mercedes experience I have ever had. The Salesperson could not properly attach my license plate which fell off before I got home. She could not help me program my blue tooth, reset the display defaults or answer any of the many other questions I had. When asked why Mercedes Concierge could not help me I was informed that MB of Sarasota no longer has that attribute due to COVID. She refused to call the Services Dept to help me and whenever my wife or I call to inquire about receipt of title she passes us off to another Dept. You could say that I am spoiled in my expectations of how I should be treated when I take delivery from MB, but this isn't the kind of experience that you'd get at some shady used car lot. Shame on you MB of Sarasota for tarnishing the MB Star. More

Steven Appolloni is excellent! He is able to work miracles without any notice. The only reason I use Mercedes of Sarasota. Outstanding! Friendly! and Nice! miracles without any notice. The only reason I use Mercedes of Sarasota. Outstanding! Friendly! and Nice! More

I made an 11AM appointment previous week for "A" service, told it would take 2 hours, I said I would prefer to wait. When I showed up I was told they were running "way behind", plus I would also need an alig told it would take 2 hours, I said I would prefer to wait. When I showed up I was told they were running "way behind", plus I would also need an alignment so it would now be a 4 - 5 hour wait. Offered courtesy car which I reluctantly took. I should have been called earlier that day so I could have rescheduled. It is a 45 minute drive each way. I called at 2:30 to find out when I could return to pick up car and was told it would be completed by 5PM, six hours instead of 4 - 5 !. I had dinner meeting so I said I would pick up car the next morning. Two round trips, which meant 3 hours driving, for a scheduled 2 hour appointment. I was also surprised at final bill, over $1,100 for "A" service + wheel alignment + replacement of rear wiper blade. Since the GLC-300 is no longer under warranty I plan to use a local authorized service garage for maintenance and repair. M/B of Sarasota Dealership Sales and Customer service are excellent. As for service my past experiences have been very good. However, customers with busy schedules and commitments do not have elastic time frames to accommodate their maintenance provider's scheduling mismanagement. Sorry that I have to turn in my first negative report on M/B of Sarasota in my 10 years of experience with them.....but I think you need to know that you have a deficiency and it needs correction. More

B Service was completed as specified, and our 2020 GLE performs perfectly. Chris Robinson coordinated the service courteously. I am pleased! Everything was completed as always performs perfectly. Chris Robinson coordinated the service courteously. I am pleased! Everything was completed as always More

I have purchased two vehicles this year. An E400 and a S580. Both experiences were great. It just took six months to get the S580. Still learning all the features on both cars. S580. Both experiences were great. It just took six months to get the S580. Still learning all the features on both cars. More

Absolutely fantastic service and helpful/knowledgeable staff. Service and repair done in a timely manner, loaner provided on the spot if needed! Loved my service advisor Jim Foulkrod before he became Se staff. Service and repair done in a timely manner, loaner provided on the spot if needed! Loved my service advisor Jim Foulkrod before he became Service manager but thankfully he left me in very capable hands of Steven Appolloni ! More