Mercedes-Benz of Sarasota

My salesman, Tony Francel, was terrific. This is the 2nd Mercedes purchase I have made with Tony. He could not be more professional, patient; and he kept me updated throughout the process. Mercedes purchase I have made with Tony. He could not be more professional, patient; and he kept me updated throughout the process. More

Great service! Fast and easy. Judy was a pleasure to work with and I recommend using this dealership for service. Thanks again for all your help! with and I recommend using this dealership for service. Thanks again for all your help! More

George did everything to go above and beyond to help us More

I dropped the car off at 8:30 AM and by noon it was already to go. It was also washed! Paperwork was very smooth and loaner was similar to my car but without the horse power, which I appreciate so much already to go. It was also washed! Paperwork was very smooth and loaner was similar to my car but without the horse power, which I appreciate so much on my vehicle. More

Randi Doyle continues to be the best service advisor that I have worked with at any dealer anywhere. She is flexible, courteous, on time and helpful. Always the same positive demeanor and outlook. Peter Bo I have worked with at any dealer anywhere. She is flexible, courteous, on time and helpful. Always the same positive demeanor and outlook. Peter Bolduc is an excellent sales person as well. More

Very good customer service and very nice people, I like it it More

Very personable and friendly. Professional with attention to our needs. we were seen on time and completed in reasonable period. looked around the dealership and was impressed. attention to our needs. we were seen on time and completed in reasonable period. looked around the dealership and was impressed. More

I have an issue with the detail of my vehicle, there's some damage on the roof! I'm waiting to see how they resolve the problem. Don Stuckey some damage on the roof! I'm waiting to see how they resolve the problem. Don Stuckey More

Traded in my old truck and drove away in a new used car. Smooth transaction! Great selection of cars, new and used. Go see George! Smooth transaction! Great selection of cars, new and used. Go see George! More

I want to start this out by saying that TAYLOR was WONDERFUL. She was as helpful as she could possibly be, was in constant contact with updates on my vehicle, and was a complete professional. Every WONDERFUL. She was as helpful as she could possibly be, was in constant contact with updates on my vehicle, and was a complete professional. Everything else, however... It took two weeks to service my car for a job that would have taken my regular service garage a couple of days. I know this because I took it to them first, where they diagnosed the problem. The only reason I even brought it to Mercedes is because the issues were still covered under my extended warranty vs paying $800 for my regular garage to take care of it. Then Mercedes didn't have any of their own cars to loan me, so they set me up with a "free" rental car from Enterprise. The cost of the daily damage waiver for the length of time I had to use the Enterprise vehicle amounted to nearly $800 anyway. And Mercedes feels no responsibility to reimburse this, because the damage waiver is "optional." You would think a dealership that prides itself on "luxury" for its clients would ensure EVERYTHING was covered. Additionally, they undervalued my car for their in house appraisal. I took it to two other appraisers and received a value of several thousand more. And then, after all of that, I finally got my car back and something is wrong with the gear shifts. So I'm going to have to bring it back and likely wait another two weeks for service, so then I can write another one star review. More