Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Sarasota
Sarasota, FL
983 Reviews
Mercedes-Benz of Sarasota is the premier destination for all things Mercedes-Benz in the Sarasota area. Located in Sarasota at the corner of Clark and Sawyer Loop, our dealership serves residents from Sarasota, Bradenton, St Petersburg, and Tampa, too. From the latest new Mercedes-Benz vehicles for sale, to our extensive pre-owned inventory, Mercedes-Benz of Sarasota has it all. Visit our website to learn more, and schedule a test drive today.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 983 reviews
February 09, 2022
My service visit was seamless. From checking in with My service visit was seamless. From checking in with Steven to driving away in my loaner very quick and easy. Ditto on the return. My service visit was seamless. From checking in with Steven to driving away in my loaner very quick and easy. Ditto on the return. More
by j_lukenyc
Employees Worked With
Stephen Appolonia
February 09, 2022
We purchased a new 300GLC after taking a demo ride and reviewing the SUV safety and standard features. Our Sale Rep Peter was very knowledgeable and showed us what was available from a list of cars being reviewing the SUV safety and standard features. Our Sale Rep Peter was very knowledgeable and showed us what was available from a list of cars being delivered the following months. We were allowed to put one on hold and could decide when it arrived. The car arrived in less than 30 days and Peter and finance walk us through a smooth delivery including our trade in. Peter Bolducp also explained all the features and installed our Mercedes and Me App on our iPhone's . We returned a second time just to review all the SUV features including auto parking . We made appointments for all our visits and and our time was well spent . A new car delivery these days is lengthy just because of all the new technology in the car to catch up on. More
by garch65
Employees Worked With
Peter Bolducp
February 09, 2022
Great friendly service reps, quick response time, use of service loaners when available, nice waiting area while your vehicle is being professionally taken care of. service loaners when available, nice waiting area while your vehicle is being professionally taken care of. More
by larry.bruck
Employees Worked With
Lisa Gillespie
February 03, 2022
Unfortunately Mercedes Benz of Sarasota is more interested in maximizing revenue versus providing good, reasonable customer service. I experienced this mind set first hand on Tuesday February 1 interested in maximizing revenue versus providing good, reasonable customer service. I experienced this mind set first hand on Tuesday February 1st. When I started my E 350 convertible the dash showed that my key was defective even though the car started. I drove straight to the dealership to get help. The first contact was everything I expected. The contact immediately took the key and changed the battery. The key worked perfectly. If this was the end of the story, they would get 5 stars. Unfortunately it is not the end of the story. I thought that I had only one key. So I asked to order a second key. I was shocked to find that the second key would cost $670. I bit my tongue and gave them my credit card. When I got home I was surprised to find I did have a second key. I immediately tried to call the service department to cancel the sale. Unfortunately the message told me to leave a telephone number for a callback, Instead I decided to drive back, a 10 minute drive and cancel in person. I was SHOCKED to find that I could not cancel the order. Their excuse the key was already ordered. REMEMBER this was less than one hour after placing the order. I stated I would not pay and asked to speak to the manager. The person I spoke to was very matter of fact and said they could not cancel the order and I would have to pay for the key. Unfortunately I lost my temper and expressed my displeasure with their position loudly. A second manager told me to leave without attempting to find out the reason for my being upset. I am attempting to get the charges eliminated from my card. I am writing this review to hopefully warn other Mercedes owners of their poor customer service and assure them that there are other repair shops in Sarasota that do an excellent job with rational customer service policies. More
by CRaymond
Employees Worked With
Mike DeCosmo
February 01, 2022
Easy service and friendly staff. I was able to use a courtesy car which made the service so convenient. Lisa Gillespie was friendly and knowledgeable. courtesy car which made the service so convenient. Lisa Gillespie was friendly and knowledgeable. More
by dkmarryott
Employees Worked With
Lisa Gillespie
