Mercedes-Benz of Sarasota

Stephen Williams was my rep from dealership - and he was simply top notch. From our first phone conversation thru closing - he was always prepared and professional. He is a great asset. simply top notch. From our first phone conversation thru closing - he was always prepared and professional. He is a great asset. More

Very good client service and good follow up. Recommend this dealership for all of your maintainence needs. Recommend this dealership for all of your maintainence needs. More

First class service that makes customer needs the number one priority. You cannot ask for more! one priority. You cannot ask for more! More

Customer service is very good. They are dilligent and provide the service within an appropriate time frame. They are dilligent and provide the service within an appropriate time frame. More

The Sarasota team work well together with their customers, I have had a few difficult choices to make and they were there every step of the way whether it’s been to purchase a new car or keep my pr customers, I have had a few difficult choices to make and they were there every step of the way whether it’s been to purchase a new car or keep my present car, they have been excellent at laying out all my options and their service is by far the best I have received from a car dealership. Thank you for your top notch service. More

Great service from both Randi and Donna. Overall a very pleasant experience. Service was done in a timely manner and the car was cleaned when returned. Loaner car was available immediatel Overall a very pleasant experience. Service was done in a timely manner and the car was cleaned when returned. Loaner car was available immediately upon my arrival. More

The process for getting a loaner car while routine service is being performed is terrible. First you have to "book" the appointment a month in advance if you want a loaner. Next. I stood in line (#3 service is being performed is terrible. First you have to "book" the appointment a month in advance if you want a loaner. Next. I stood in line (#3) at the loaner car area while overhearing one customer being told "your loaner was out of gas so I have to go gas it up for you, be right back". It would be good if this dealership could offer free pickup and delivery to come and get your car like Sarasota Ford does! It appears this service might be offered after all because I see the last question in this survey asks to rate pickup and delivery so I will try to get that next time. The service advisor, Lisa, was awesome but it took overnight for me to get my car back! More

Fast and efficient very impressive . I really like dealing with Randy she is honest and professional I really like dealing with Randy she is honest and professional More

Fast and courteous. Fixed my car and found other problems that neded to be fixed, also checked all fluids Fixed my car and found other problems that neded to be fixed, also checked all fluids More

Was very pleased with the service technician who successfully addressed my pricing concerns. He achieved that MB covered the cost of the spare part I needed. successfully addressed my pricing concerns. He achieved that MB covered the cost of the spare part I needed. More