Mercedes-Benz of Sarasota

Attentive, helpful, sales staff were excellent in reviewing operation of vehicle,Apple Car play and various other specifics reviewing operation of vehicle,Apple Car play and various other specifics More

I bought a used Honda Odyssey from these guys on 5/12/23. The whole process was complicated by unnecessary crap. Papers that were emailed to me were sent as a picture (jpg) of 3 documents lined up on a desk The whole process was complicated by unnecessary crap. Papers that were emailed to me were sent as a picture (jpg) of 3 documents lined up on a desk instead of a pdf. I had to point out to the sales person that I couldn't sign a picture of documents. They didn't tell me they didn't take outside financing until the day before I came down and after I had secured my loan. Turned out that wasn't true because I did use outside financing. They knew that I was flying from out of state to get the car, but they didn't mention that my wife and I BOTH had to be here to get the car until after I had booked tickets and there was no room on the flight left. This was not communicated until 2pm the day before. The explanation was reportedly due to my financing through my bank USAA. I had to re-do my loan through USAA last minute because of this. They also pitched a fit about my bank paying them via direct deposit despite that being faster. Most of these hurdles and excuses appeared to be designed to force me go through the dealer financing. Once I arrived there was only one key, which they refused to help me get a second despite this being a 2023 car with only 1700 miles and the previous dealership the car was at was in this dealership's extended network Autonation. They told me it was a CPO through Honda since it had previously been certified as a CPO at the Autonation Honda. Once I arrived, that turned out to not be true. I was then told it was certified CPO through Autonation. That turned out to not be true either. Overall, wouldn't do it again. Edit: To top it all off they removed the back windshield wiper and didn't replace it. More

My car was serviced with every attention paid to the service required for the schedule service. Steve was very friendly and had the car back to us in no time and clean. service required for the schedule service. Steve was very friendly and had the car back to us in no time and clean. More

Reliable Place to do business of taking care of my Mercedes. People with whom I worked (for the last 4-5 years) are professionals with the right attitude toward customer service. Thank you!! Mercedes. People with whom I worked (for the last 4-5 years) are professionals with the right attitude toward customer service. Thank you!! More

It’s always a pleasure dealing with Randi. She is knowledgable and explains all work in detail. She is knowledgable and explains all work in detail. More

The service was done correctly and completed as promised, which I appreciated. My only complaint is the loaner vehicle system. It is often difficult to schedule when one is available, and the one I was given which I appreciated. My only complaint is the loaner vehicle system. It is often difficult to schedule when one is available, and the one I was given this time was nasty - extremely dirty and reeked of cigarette smoke (I had to drive it with all windows down). More

Shawn Barnett did an excellent job with the entire service experience at Sarasota Mercedes Benz. He is a top professional from start to finish and I knew I was in good hands. service experience at Sarasota Mercedes Benz. He is a top professional from start to finish and I knew I was in good hands. More

Service was long, no follow up phone call and refused give me a ride home give me a ride home More

George Halal is the best. He goes above and beyond to make sure his customers get the best service available!! He goes above and beyond to make sure his customers get the best service available!! More

I really appreciate how hard Lisa Gillespie works to satisfy her customers. I have had some nagging, ongoing problems on my 2008 SL550. Lisa worked closely with the service technician to identify the satisfy her customers. I have had some nagging, ongoing problems on my 2008 SL550. Lisa worked closely with the service technician to identify the source of the problems and get them all resolved. It is so great to have my car back, running as well as it ever has. Thank you, LISA, for your commitment to excellence!! More