Mercedes-Benz of Sarasota

The service representatives could not have been more helpful, pleasant, competent and efficient in their intake, making sure all repair work was promptly completed, communications and checking out. I wo helpful, pleasant, competent and efficient in their intake, making sure all repair work was promptly completed, communications and checking out. I would give them 100 gold stars.BUT unfortunately, I can’t say the same about the mechanic who worked on my vehicle!! I had just previously had my entire Coach House vehicle detailed and had immediately prior and install purchased custom-made seat covers in a light colored neoprene. Apparently the mechanic didn’t put floor covers down or plastic seat protectors on my seats as there was black grease all over the entry flooring to the driver side and one of the custom made tan seat covers.had black streaks on it from grease plus other dirt left on the floor and other locations. That mechanic’s failure to take proper care of vehicle has ruined my happy, fuzzy feelings about the dealership. As an aside, when I brought the vehicle to the service location at the dealership, there was a giant roll of plastic film, right at the entry for us all to see which I suspected was supposed to be put onto and into the vehicles prior to service. Not a happy camper me. More

Tony was awesome 2nd car in a year from him we will definitely be back definitely be back More

I bought a used car, I gave them a deposit and left because the car was being serviced. Next thing I know they say they sold the car. I have a signed contract and they reneged. They must have gotten a because the car was being serviced. Next thing I know they say they sold the car. I have a signed contract and they reneged. They must have gotten a better offer while I was gone. Don’t trust these shisters. I might sue them More

Did a great job. Very thorough. Loved the video they sent going over what they had done to the Mercedes. Very thorough. Loved the video they sent going over what they had done to the Mercedes. More

Great service but tough to get an appointment with the volume of vehicles being serviced. Very professional and nice atmosphere volume of vehicles being serviced. Very professional and nice atmosphere More

Very comfortable space and enthusiastic crew! Wish the visitor parking lot was for visitors only! Wish the visitor parking lot was for visitors only! More

My experience at Mercedes Sarasota was great. Michael in the Service Dept made me feel valued and appreciated as a customer. Michael in the Service Dept made me feel valued and appreciated as a customer. More

Awesome communication and product knowledge. Very helpful in all areas relating to the van and it use. Very helpful in all areas relating to the van and it use. More

The service advisor - Randi Doyle is very good. Her information about the service and what to expect was very good as well. Her information about the service and what to expect was very good as well. More

Had service done to my car, $900 later and they couldn't even wash it?? I also had them fix my rims, only 3 of them had damage but was charged for all 4. even wash it?? I also had them fix my rims, only 3 of them had damage but was charged for all 4. More