Mercedes-Benz of Sarasota

Squeaky clean environment! Pleasant staff. My service advisor Michael did an exceptional job keeping me abreast of my issue and my options! I also really appreciate the video t Pleasant staff. My service advisor Michael did an exceptional job keeping me abreast of my issue and my options! I also really appreciate the video that showed what was done! Considering what was done I was in and out in a very reasonable length of time. Well Done! More

Bad customer service, awful phone service, no one ever gets back you your calls! We referred our client there to buy a car & he had service issues & had to call the MB CEO to get it resolved !! The servic gets back you your calls! We referred our client there to buy a car & he had service issues & had to call the MB CEO to get it resolved !! The service people are rushed, busy & lack professional courtesy with the exception of "Steve Appolloni" he is very grounded , efficient & kind !! 10 stars for him & please hire some more capable techs to work there ! More

As always , this dealership is very professional as far as service and interface with the customer. Months ago when I ordered the car, the price estimate turned out to be a lot lower than the price I paid as service and interface with the customer. Months ago when I ordered the car, the price estimate turned out to be a lot lower than the price I paid. I wasn’t very happy about this. Also it took 2 1/2 hours for the paperwork and delivery of the vehicle More

Karrina did an excellent job of completing my deal for my new SL. Everyone was very friendly and helpful. The time went by very fast and I was driving home with my new car. new SL. Everyone was very friendly and helpful. The time went by very fast and I was driving home with my new car. More

Everyone worked hard to fix and resolve the issues with my car. Thanks to everyone I was able to keep my scheduled appointments. my car. Thanks to everyone I was able to keep my scheduled appointments. More

Randi Doyle is always great. ..she is thorough and efficient.She has been my dealer rep for years...and I have recommended her to several people ..she is thorough and efficient.She has been my dealer rep for years...and I have recommended her to several people More

Our repair went exactly as planned. The advisor was polite, gave complete information and kept us informed along the way. The car was ready as promised and clean when delivered. The advisor was polite, gave complete information and kept us informed along the way. The car was ready as promised and clean when delivered. More

My service appointment went seamlessly. My service agent, Donna, was professional, efficient, and very helpful and friendly. All and all a good experience and day! My service agent, Donna, was professional, efficient, and very helpful and friendly. All and all a good experience and day! More

The staff was very helpful and knowledgeable about the product. We will definitely be repeat customers. product. We will definitely be repeat customers. More

Our salesmen were great. Unfortunately it took about 4 hours to complete the transaction, we think due to overworked closing/finance man. We were kept at dealer for two hours Unfortunately it took about 4 hours to complete the transaction, we think due to overworked closing/finance man. We were kept at dealer for two hours past closing time. We were disappointed with sales manager who said that’s the dealer markup is only 4%. More