Mercedes-Benz of Sarasota

I have been very pleased with the service department and the personnel. They are always friendly and always demonstrate a willingness to take the extra step to make me happy. the personnel. They are always friendly and always demonstrate a willingness to take the extra step to make me happy. More

Helpful and responsive service staff. Organized and well run service center. A loaner car was appreciated, but they are not always available and you have to schedule way in advance. I f Organized and well run service center. A loaner car was appreciated, but they are not always available and you have to schedule way in advance. I found the video of my service unhelpful and confusing. It didn't show me anything they were doing and it was conflicting information from what I was told by the service agent when I called. Chris explained what the car needed but the video did nothing but add confusion. The service was completed in a timely manner. More

This dealership is low pressure. They understand their clients know what they want. This is true whether you buy your car from them or have them service it. They are upfront with se They understand their clients know what they want. This is true whether you buy your car from them or have them service it. They are upfront with service cost estimates so there are no surprises. They also do a video walk around and explain what they did during the service. More

Mercedes Benz of Sarasota were great to work with on our recent purchase of our EQE. Prior to deciding to make a purchase, we obtained a trade-in evaluation and we received the highest offer from Jim in the recent purchase of our EQE. Prior to deciding to make a purchase, we obtained a trade-in evaluation and we received the highest offer from Jim in the Acquisitions department, of any others we sought. This incentivized our decision to trade -in for a purchase. Our sales agent, Noah was excellent to work with too. We test drove the car that we ultimately decided to purchase a couple days later. Noah was very patient in answering any questions we had. The entire transaction from start to finish was smooth and accommodating. This is true for all the interactions we had with all MB of Sarasota staff we dealt with. We highly recommend MB of Sarasota! More

Craig D. and Blake were the absolute best in helping to get me in my new beautiful car! Highly recommend both of them and the overall atmosphere was top notch and Blake were the absolute best in helping to get me in my new beautiful car! Highly recommend both of them and the overall atmosphere was top notch! More

MB Sarasota is efficient, professional, and trustworthy. I've been a repeat customer since 2007. I've been a repeat customer since 2007. More

Great Job ! ! My service advisor Megan got my Sprinter Van in on the same day I called to reset a check engine light so I could continue on a scheduled road trip ! My service advisor Megan got my Sprinter Van in on the same day I called to reset a check engine light so I could continue on a scheduled road trip . Great facility with excellent waiting area . A real Mercedes dealership ! More

Our Service Rep Megan was wonderful and the replacement of air bag with no damage to my dash ~ as promised. Megan was very professional and helpful. of air bag with no damage to my dash ~ as promised. Megan was very professional and helpful. More

Failed to meet expectations upon delivery of vehicle. Still not resolved. There was an issue with the paint on back bumper. Looks horrible, car was not detailed. Cat hair in car and stickers left on the Still not resolved. There was an issue with the paint on back bumper. Looks horrible, car was not detailed. Cat hair in car and stickers left on the window. Was told the oil change was done but no proof/paperwork. When car was delivered sales person handed off keys and left. No time taken to provide a tutorial of how to operate all the bells and whistles. For a luxury car dealership they handled this like a kia dealership. Lastly asked about GAP insurance and all I am told is it is included on a lease with a finance company. Again all verbal nothing in writing. Never been more disappointed. More

This dealership is number 1. My service advisor Taylor Williams, is not only customer service oriented, but professional and knowledgeable. My loaner was ready when I arrived an My service advisor Taylor Williams, is not only customer service oriented, but professional and knowledgeable. My loaner was ready when I arrived and I was greeted warmly. Everyone seems happy to work there. My car was ready when promised with everything done as I had requested and - it was sparkling clean. I recommend this dealership highly. More