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Mercedes-Benz of San Antonio - Service Center

San Antonio, TX

4.6
340 Reviews
Call Service Center (210) 920-3235

340 Reviews of Mercedes-Benz of San Antonio - Service Center

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February 18, 2025

Great service giving me all details about my car, letting me decide what I wanted done. More

by Rob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
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February 13, 2025

Hakeem was my service adviser for my last service and this might have been the best service experience I’ve ever had here. He’s my new advisor and will definitely work with him on my future repairs. More

by Rickq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hakeem
Report | Print
February 04, 2025

The service team is attentive and they address issues in a timely manner. I appreciate the updates that are given as services are rendered. Having access to a loaner vehicle is always a plus. More

by A Colston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wright
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January 26, 2025

Fantastic customer service! Consistent with explaining what is wrong with your car in the service department. More

by msyler89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Jordan
Report | Print
Jan 27, 2025 -

Mercedes-Benz of San Antonio responded

Hi Mysler89, thank you for your positive review! We're glad that you had a great experience with our service team and we look forward to working with you again soon! Sincerely, Chris Martinez cmartinez@mbofsa.com

January 13, 2025

Staff is always kind and attentive when I bring car in to be serviced especially Martin. He keeps me informed and up to date on progress. More

by michcast93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin
Report | Print
Jan 14, 2025 -

Mercedes-Benz of San Antonio responded

Hi Michcast93, thank you for your positive review. We're so happy that Martin was able to help make your service experience here a great one by keeping you informed! We look forward to working with you again soon. Sincerely, Chris Martinez cmartinez@mbofsa.com

January 12, 2025

Stephen Martinez provided useful, timely information in a kind and caring manner. While waiting for service, seating was comfortable, and snacks were generous. The car was serviced, washed, and vacuumed. Thi More

by clcastro51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Martinez 5 stars
Report | Print
Jan 14, 2025 -

Mercedes-Benz of San Antonio responded

Hi Clcastro51, thank you for leaving us a 5 star review. We're glad everything went well during your service visit, as customer satisfaction is always our top priority! We look forward to working with you again in the future. Sincerely, Chris Martinez cmartinez@mbofsa.com

January 10, 2025

Jesse was great. He kept us informed on what was wrong with the car and when it would be ready. He is in the service department More

by ctennis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse in the service deptmant
Report | Print
Jan 14, 2025 -

Mercedes-Benz of San Antonio responded

Hi Ctennis, thank you for leaving us a 5 star review. We are very glad that Jesse was able to keep you informed during your service visit and make sure everything was taken care of. We appreciate your feedback and want to thank you for choosing Mercedes-Benz of San Antonio! Sincerely, Chris Martinez cmartinez@mbofsa.com

January 10, 2025

Jesse really got things done and get us informed. We really appreciated that. Jesse was great to work with More

by ctennis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse was wonderful
Report | Print
Jan 14, 2025 -

Mercedes-Benz of San Antonio responded

Thank you for leaving us a 5 star review, Ctennis. We are so glad to hear that Jesse was great to work with and made your experience here wonderful. We appreciate your business with us and hope to work with you again in the future! Sincerely, Chris Martinez cmartinez@mbofsa.com

January 06, 2025

Everything went smoothly. Paco was very helpful as well. Answered all the questions I had. More

by Eduardo Uribe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco
Report | Print
Jan 08, 2025 -

Mercedes-Benz of San Antonio responded

Hi Eduardo, Thank you for sharing your experience. We’re so glad to hear everything went smoothly and that Paco was able to assist you with any questions you had. We appreciate your business with us and hope to see you again soon! Sincerely, Chris Martinez cmartinez@mbofsa.com

January 03, 2025

Past 20 years, I’ve been loyal in rtn they have been dependble, honest, helped with service prices My new assigned service advisor Tyler was replaced by my long time now retired Gary S, received the s More

by j512c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
Report | Print
Jan 03, 2025 -

Mercedes-Benz of San Antonio responded

Hi j512c, thank you for taking the time to leave us a 5 star review. We appreciate your kind feedback about Tyler and Gary, and we look forward to working with you again at your next service appointment! Sincerely, Chris Martinez cmartinez@mbofsa.com

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