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Mercedes-Benz of San Antonio - Service Center

San Antonio, TX

4.6
336 Reviews

336 Reviews of Mercedes-Benz of San Antonio - Service Center

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January 13, 2025

Staff is always kind and attentive when I bring car in to be serviced especially Martin. He keeps me informed and up to date on progress. More

by michcast93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin
Jan 14, 2025 -

Mercedes-Benz of San Antonio responded

Hi Michcast93, thank you for your positive review. We're so happy that Martin was able to help make your service experience here a great one by keeping you informed! We look forward to working with you again soon. Sincerely, Chris Martinez cmartinez@mbofsa.com

January 12, 2025

Stephen Martinez provided useful, timely information in a kind and caring manner. While waiting for service, seating was comfortable, and snacks were generous. The car was serviced, washed, and vacuumed. Thi More

by clcastro51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Martinez 5 stars
Jan 14, 2025 -

Mercedes-Benz of San Antonio responded

Hi Clcastro51, thank you for leaving us a 5 star review. We're glad everything went well during your service visit, as customer satisfaction is always our top priority! We look forward to working with you again in the future. Sincerely, Chris Martinez cmartinez@mbofsa.com

January 10, 2025

Jesse was great. He kept us informed on what was wrong with the car and when it would be ready. He is in the service department More

by ctennis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse in the service deptmant
Jan 14, 2025 -

Mercedes-Benz of San Antonio responded

Hi Ctennis, thank you for leaving us a 5 star review. We are very glad that Jesse was able to keep you informed during your service visit and make sure everything was taken care of. We appreciate your feedback and want to thank you for choosing Mercedes-Benz of San Antonio! Sincerely, Chris Martinez cmartinez@mbofsa.com

January 10, 2025

Jesse really got things done and get us informed. We really appreciated that. Jesse was great to work with More

by ctennis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse was wonderful
Jan 14, 2025 -

Mercedes-Benz of San Antonio responded

Thank you for leaving us a 5 star review, Ctennis. We are so glad to hear that Jesse was great to work with and made your experience here wonderful. We appreciate your business with us and hope to work with you again in the future! Sincerely, Chris Martinez cmartinez@mbofsa.com

January 06, 2025

Everything went smoothly. Paco was very helpful as well. Answered all the questions I had. More

by Eduardo Uribe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco
Jan 08, 2025 -

Mercedes-Benz of San Antonio responded

Hi Eduardo, Thank you for sharing your experience. We’re so glad to hear everything went smoothly and that Paco was able to assist you with any questions you had. We appreciate your business with us and hope to see you again soon! Sincerely, Chris Martinez cmartinez@mbofsa.com

January 03, 2025

Past 20 years, I’ve been loyal in rtn they have been dependble, honest, helped with service prices My new assigned service advisor Tyler was replaced by my long time now retired Gary S, received the s More

by j512c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
Jan 03, 2025 -

Mercedes-Benz of San Antonio responded

Hi j512c, thank you for taking the time to leave us a 5 star review. We appreciate your kind feedback about Tyler and Gary, and we look forward to working with you again at your next service appointment! Sincerely, Chris Martinez cmartinez@mbofsa.com

December 01, 2024

They do a great job when it comes to service. I was kept informed during the process and I received my car washed and cleaned. It look like new. Nice touch. More

by Rey.gonzalez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Dec 02, 2024 -

Mercedes-Benz of San Antonio responded

Hi Rey, thank you for your positive feedback. We're glad you liked the car wash along with the service appointment! We appreciate your business with us and look forward to seeing you at your next service appointment. Sincerely, Chris Martinez cmartinez@mbofsa.com

November 30, 2024

The sales folks are excellent to deal with the service department is very professional and excellent. We’ve had nothing but good service and everything else was and has been excellent. More

by robertgott65.rg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I would rate the mechanics and service department a five
Dec 02, 2024 -

Mercedes-Benz of San Antonio responded

Hi Robert, thank you for leaving us a 5 star review. We're so glad that you had wonderful experiences with both our sales and service teams, and we look forward to your next visit to our dealership! Sincerely, Chris Martinez cmartinez@mbofsa.com

November 30, 2024

My rep took extra time and was very efficient, had to have a loner car, and he took care of all the details. I will always make this dealer my choice. More

by sandgeno1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
Dec 02, 2024 -

Mercedes-Benz of San Antonio responded

Hi Sandgeno1, thank you for taking the time to leave us a 5 star review. We're so glad that our team took good care of you during your service appointment. We appreciate your business and hope to work with you again soon! Sincerely, Chris Martinez cmartinez@mbofsa.com

October 12, 2024

Awesome service, great staff. Work done on time. The honored their warranty. I will use again. More

by Gmeadows
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Lopes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Mercedes-Benz of San Antonio responded

Hi Gmeadows, thank you for taking the time to leave us some positive feedback, it's much appreciated. We're glad to hear our service team got your work done in a timely manner, and we look forward to working with you again in the future! Sincerely, Chris Martinez – General Manager

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