Mercedes-Benz of Rockville Centre - Service Center

Anthony Angelo is our Service Advisor and has been for some time. He is The Best Service Advisor we have ever had. We've owned or leased luxury vehicles for over 35 years and without a doubt Anthony is h some time. He is The Best Service Advisor we have ever had. We've owned or leased luxury vehicles for over 35 years and without a doubt Anthony is hands down The Best!! More

Every time my carcneeds servicing, Anthony and Antoinette go above and beyond their responsibilities with kindness, patience and professionalism to make sure my car is perfectly safe to drive. They stay late go above and beyond their responsibilities with kindness, patience and professionalism to make sure my car is perfectly safe to drive. They stay later than home time, to be sure my car is ready to drive safely. They are the BEST!! More

Anthony took care of my service needs once again, with professionalism and expediency. He should be give a salary raise due to his expertise knowledge of my vehicle and being a kind person. He is the bes professionalism and expediency. He should be give a salary raise due to his expertise knowledge of my vehicle and being a kind person. He is the best service representative anyone can have More

G-d Bless this service station. They ALWAYS take care of my car's needs with professionalism and expertise. Anthony DeAngelo, my service agent is the BEST person and helps me with a They ALWAYS take care of my car's needs with professionalism and expertise. Anthony DeAngelo, my service agent is the BEST person and helps me with all my car's service needs with professionalism courtesy kindness and knowledge. More

The service station of RC Mercedes is the most superior. Anthony DeAngelo is the most wonderful manager in the world. He ALWAYS knows what to do and how to help me with my vehicle's issues. I adore him and Anthony DeAngelo is the most wonderful manager in the world. He ALWAYS knows what to do and how to help me with my vehicle's issues. I adore him and always suggests he gets a raise in salary for his outstanding support. professionalism n knowledge. And Vinnie n Antoinette are equally as qualified n helpful. More

Anthony is the BEST at everything pertaining to my vehicle. He ALWAYS knows what to do n how to help. I adore him vehicle. He ALWAYS knows what to do n how to help. I adore him More

I WOULD NEVER RECOMMEND THIS SERVICE CENTER TO ANYONE. they don’t give a xxxx about providing any customer service. They are nasty to their customers, from reception to the service aid. They couldn’t even they don’t give a xxxx about providing any customer service. They are nasty to their customers, from reception to the service aid. They couldn’t even write down my address correctly. After four attempts. They just want your money and they want to run with it. I spent over 3k to fix my starter and less than 24 hours later it stopped starting. My service aide Julia made no attempt to reach out to me after I contacted her about this issue. The manager Antoinette did answer the phone but provided no solution, told me to deal with it until she was back to work on Monday. We buy luxury cars and agree to pay absurd maintenance for the service that should be MUCH BETTER than others. They have no idea how to provide even halfway decent customer service let alone luxury. These people make Mercedes look terrible. More

Antoinette is a wonderful service manager and always helps me with my car's needs. When l'm anxious about a problem with my vehicle, Antoinette always gives me sound advice n calms me down. She is kind helps me with my car's needs. When l'm anxious about a problem with my vehicle, Antoinette always gives me sound advice n calms me down. She is kind and professional n it's a pleasure knowing her. She deserves a financial raise because she handles all problems with care, dignity and calm and it's a pleasure to know her. More

Mercedes motto is "the best or nothing" unfortunately the service center did not live up to that motto. I dropped off my car on a Wednesday for a diagnostic test. My advisor stated he will keep me posted on service center did not live up to that motto. I dropped off my car on a Wednesday for a diagnostic test. My advisor stated he will keep me posted on the diagnosis and it takes an hour. It was 5pm ...the end of my work shift ... and I had to contact my advisor in regards to the diagnostic test results. He informed me that a part has been ordered and it would arrive by Friday or the latest by Tuesday. Monday I called my advisor. I received no response; Tuesday I called him, he then text back to say he wasn't in the office on Monday. He then mentioned that he checked with his tech and the part that I need for my car was on back order from Germany with no ETA. I requested a shuttle so that I can pick up my car. My advisor did the bare minimum....he didn't show empathy, compassion... nor did he provide any advisement. My part being on back order was the least of his concerns. My advisor could have provided options or alternatives for me, instead he left me hopeless. I would have appreciated if my advisor checked with the parts department to see if someone else in another Benz location had the part that I needed. If my advisor said "Asheka I'm sorry that this part is on back order, I'm going to check with the parts department to see if we can search for this part." I would have been less likely to send a negative review but unfortunately I'm left with no choice as my advisor was not adequate. It's summer in NYC and my 3 year old car needs an AC compressor. My advisor could have offered a loaner since he couldn't provide an ETA on my part's arrival. When I arrived to pick up my car thankfully one of the front desk representatives showed empathy and advised me to speak with the parts department to see if anyone coulld help. Thank God for Gerry in the parts department! Within 5-7 mins he found the part I needed located at another warehouse. The parts department is a few feet away from my advisor 's desk. It amazes me that he couldn't take those extra steps to help me. I informed my advisor that a little bit can go along way when it comes to helping customers. He went back and forth with me through text without taking any accountability for his lack of understanding. I even had to ask my advisor for an apology. When I asked why wasn't a loaner provided, he then said typically a loaner takes 3-4 weeks. Did he check to see if maybe one was available? Or if the wait could've shortened? Waiting 3-4 weeks is better than "unfortunately we have no ETA". I received a text informing me that my part has arrived. I called to make an appt the woman who answered informed me that she has no availability this week or next. Not only did I have to find a way to acquire the part, thank you again Gerry, but I was then being told that although the part finally arrived, I had to wait weeks to get it put in. I had to passionately speak to the representative. Luckily, she spoke to her manager and i was accommodated. I dropped off my car that morning. I asked for a new advisor. I was told by the NEW advisor that there were still no guarantees that the car would be fixed. Thankfully Friday my car was fixed and ready for pick up. I'm disappointed and dissatisfied with the service I received. More

The service is the very best, always. My service agent Anthony DeAngelo always comes thru with the most expedient service n l adore him. My service agent Anthony DeAngelo always comes thru with the most expedient service n l adore him. More