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Mercedes-Benz of Rocklin

Rocklin, CA

Overview
Employees
Reviews
Vehicles
4.4
3,633 Reviews
Mercedes-Benz of Rocklin is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity and fun! It is our mission to provide every driver who comes in not only as a customer, but as if you were a guest of a five-star hotel. At Mercedes-Benz of Rocklin we’re here to help you.
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4747 Granite Dr

Rocklin, CA

95677

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Showing 3,633 reviews

September 14, 2026

Completely disappointed in my service on my Mercedes GLE work was not completed on pickup More

by Robinjordan2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department Jason
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Sep 27, 2026 -

Mercedes-Benz of Rocklin responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

September 12, 2026

Professional, knowledgeable, courteous I found the rockline Mercedes Benz staff to be professional, courteous and knowledgeable More

by Jcallen1000
Recommend Dealer
Yes
Employees Worked With
Jason and Mike
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Sep 12, 2026 -

Mercedes-Benz of Rocklin responded

Knowing you found our team professional, courteous, and knowledgeable is rewarding. Your kind feedback about the service on your C-Class means a great deal to our service department.

September 12, 2026

Service is excellent. Customer service is excellent. They take of us very well. Greg Burnett is also reachable and always keeps us informed. More

by GREGCORDINGLEY
Recommend Dealer
Yes
Employees Worked With
Greg Burnett
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Sep 12, 2026 -

Mercedes-Benz of Rocklin responded

Thank you for the five-star rating. Knowing the service on your Mercedes-Benz exceeded your expectations and that our team kept you informed means a great deal to us.

September 10, 2026

Jawad was great, highly recommend him! He was friendly, knowleadgeable, professional, helpful. He was honest More

by annukkamckinnon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JAWAD KHIL
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 10, 2026 -

Mercedes-Benz of Rocklin responded

Thank you for recommending Jawad and for highlighting his honesty and professionalism; it means a lot to our team. We’re glad he made your Honda CR-V purchase such a positive experience.

September 06, 2026

Disappointed that the work we came in for couldn't be done. Said the sun roof was a $5500 repair and couldn't be closed without it. I went to a local garage and they were able to get it closed. I paid yo More

by tickletroy
Recommend Dealer
No
Employees Worked With
Eduardo
Print
Sep 27, 2026 -

Mercedes-Benz of Rocklin responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.

September 06, 2026

Jason is always great! Ws in and out quickly! Everyone was helpful and professional. Great experience! More

by JASPALSOHAL28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fadi Sawah
5.0
This rating includes all reviews, with more weight given to recent reviews.
SABOOR NOORZAI
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 06, 2026 -

Mercedes-Benz of Rocklin responded

Our service team enjoyed helping you get in and out quickly during the service on your Mercedes-Benz GLE 350. Hearing that you found everyone attentive and professional means a lot to our service department.

September 05, 2026

Did a great job on the car for the first service interval. Video inspection was great to see as well More

by geraldgreenwell99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason H
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Sep 05, 2026 -

Mercedes-Benz of Rocklin responded

Knowing the first service interval on your AMG CLE 53 met your expectations is rewarding. We’re glad our team could provide a video inspection that let you see every detail. Your kind words and five-star rating mean a great deal to our service department.

September 04, 2026

My service advisor Wayne was able to take a difficult situation and work with different departments to make sure that my service is able to be taken care of covered by what I had paid for in my prepaid p More

by Lisa Johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne in service
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Sep 04, 2026 -

Mercedes-Benz of Rocklin responded

Knowing your service advisor could coordinate with multiple departments to ensure your GLB 250 maintenance was covered under your prepaid plan is truly rewarding. Your loyalty since 2012 and kind words about our service department mean a great deal to us, and we look forward to serving you again.

September 03, 2026

Very knowledgeable and helpful. I was kept well informed about the status of my car, and they answered all my questions. More

by TomNewBMW
Recommend Dealer
Yes
Employees Worked With
Eduardo
Print
Sep 03, 2026 -

Mercedes-Benz of Rocklin responded

Your note about staying informed during your C-Class service shows how much we value clear communication. Knowing you found our team knowledgeable and helpful means a lot to our service team.

September 02, 2026

Excellent Service Advisor. He took care of the vehicle, explained everything. It was nice working with himm More

by SHENJ1NTH0MASS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo Abundis
Print
Sep 02, 2026 -

Mercedes-Benz of Rocklin responded

Knowing you felt taken care of and well informed means a lot to our service team. We’re pleased we could care for your Mercedes-Benz GLS 580 and provide clear explanations every step of the way.

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