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Mercedes-Benz of Rocklin

Rocklin, CA

Overview
Employees
Reviews
Vehicles
4.4
3,633 Reviews
Mercedes-Benz of Rocklin is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity and fun! It is our mission to provide every driver who comes in not only as a customer, but as if you were a guest of a five-star hotel. At Mercedes-Benz of Rocklin we’re here to help you.
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4747 Granite Dr

Rocklin, CA

95677

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Showing 3,633 reviews

September 26, 2026

Excellent service, very efficient, very detailed with thorough explanation. Professional, provide status updates, recommendations, and findings. More

by YOUMNA.ASSAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane
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Sep 26, 2026 -

Mercedes-Benz of Rocklin responded

Thank you for your kind words and five-star rating. We’re glad the service on your Mercedes-Benz C-Class was efficient and that our detailed explanations, status updates, recommendations, and findings were clear.

September 26, 2026

Excellent service, Shane was great, very detailed, and explained things easily. Not pushy, very professional. More

by YOUMNA.ASSAD
Recommend Dealer
Yes
Employees Worked With
Shane Carver
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Sep 26, 2026 -

Mercedes-Benz of Rocklin responded

Your praise of our detailed, pressure-free explanations highlights our team’s commitment to clear communication. Knowing that approach met your needs during the C-Class service means a great deal to us.

September 25, 2026

Great service and communication. It was easy to schedule service. The feedback from the technician was excellent. More

by TONY@GROSTYANLAW.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane in service dept
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Sep 25, 2026 -

Mercedes-Benz of Rocklin responded

Knowing that scheduling service for your AMG GLS 63 was easy and our communication met your needs is rewarding. Your praise of the technician’s detailed feedback means a lot to our service team.

September 25, 2026

Greg is your go to when it comes to superb service. Never let me down with our fleet of sprintervans. Keep it up Greg! More

by MARVIN.DAVID
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Burnett
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Sep 30, 2026 -

Mercedes-Benz of Rocklin responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

September 21, 2026

Amazing service! The process was smooth. Gregg was very professional, went over the scope of the service in details which was very helpful. The service video with More

by ANDREW_AFAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Burnett
Print
Sep 24, 2026 -

Mercedes-Benz of Rocklin responded

Thank you! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Mercedes-Benz of Rocklin.

September 20, 2026

I scheduled A service after a text offering a discount to 249 for the service. When I checked in they said service was over 1100 dollars. When I showed the service manager the text he said OK but that specia More

by dougmosk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Terry
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Sep 27, 2026 -

Mercedes-Benz of Rocklin responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

September 19, 2026

Overcharge is the primary thing. Tactics that make you feel you don't have a choice. More

by leesnsx
Recommend Dealer
No
Employees Worked With
Teddy Mui
Print
Sep 27, 2026 -

Mercedes-Benz of Rocklin responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.

September 18, 2026

It was awful! Not only my concerns was no met ! I felt I was robbed at that dealership. More

by FARAHAZAR
Recommend Dealer
No
Employees Worked With
Shane
Print
Sep 18, 2026 -

FARAHAZAR responded

It was exactly like robbery! They charged me over $3800 For something it was not necessary,(basically an oil change) However the issues that I was concern with completely left alone , because they were asking few more thoughts to turn on the radio switch that was simply off and air conditioning that was not giving enough cold . It was absolutely unbelievable!!! What a rip off and scam ! P s . To top that they charged another over $120 for using my credit card. They couldn't get enough with ripping people off ...!!!!

Sep 27, 2026 -

Mercedes-Benz of Rocklin responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

September 16, 2026

Teddy was great. The manager that worked with him to get my O2 sensors covered was also great. Dealership pricing still leaves a little to be desired. More

by RAWFF
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teddy Mui
Print
Sep 16, 2026 -

Mercedes-Benz of Rocklin responded

Your note about how our service team arranged coverage for the O2 sensors on your SL-Class highlights our commitment to thorough support. Hearing your recognition of our service team’s efforts means a lot to us. We also appreciate your honest feedback on pricing.

September 15, 2026

The dealership was great, Josh was very professional and attended to all our needs, we are very happy with the purchase of our new Mercedes. Thank you . More

by ace_bs
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fadi Sawah
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOSHUA PRUDHOMME
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2026 -

Mercedes-Benz of Rocklin responded

Your new GLA 250 is in great hands. We’re glad Joshua helped you every step of the way and that the purchase process was seamless. Hearing that you’re enjoying your new Mercedes-Benz means a lot to us.

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