Mercedes-Benz of Richmond

Great Customer Service Team I have been using MB of Richmond service center since 2009. I have never had a bad service experience. The Advisers are so knowledgeable and friendl I have been using MB of Richmond service center since 2009. I have never had a bad service experience. The Advisers are so knowledgeable and friendly - Chris Alston, Chris Garland, and Peter Berghuis. Great customer service is so important and MB of Richmond understands this principle. Keep up the great work guys! More

Extended test drive Working with Jen on a new C300. Took it for a test drive and then arranged for an overnight extended test drive this past weekend. I called Jen Frida Working with Jen on a new C300. Took it for a test drive and then arranged for an overnight extended test drive this past weekend. I called Jen Friday morning and he had the car ready for me when I pulled into the dealership that afternoon. He actually pulled the car up while I was still getting out of my car. He already had a copy of my drivers license so all he needed from me was a signature on the contract that he had already filled out. Couldn't have been easier. Test drive went well and returned it without any problems. Still haven't decided if I'll go with the Benz or something else. Will update this review if we start to discuss pricing and how well that went. More

they did a excellent job in a timley manner excellent service,they have earned my business,car was cleaned when i picked up. everybody was very freindly.ron shaban and logan were very helpfull.w excellent service,they have earned my business,car was cleaned when i picked up. everybody was very freindly.ron shaban and logan were very helpfull.will keep bring car back for service. More

Mcgeorge Mercedes-Benz (Stellar place of business. ) In for a oil change. Reception outstanding. I had an appointment so they were waiting on me. Representative C.Alston quickly acknowledged my arrival, In for a oil change. Reception outstanding. I had an appointment so they were waiting on me. Representative C.Alston quickly acknowledged my arrival, swiftly prepared my paperwork, answered my question about my keyless entry system, and directed me to the waiting area. My vehicle was ready in a timely fashion. My vehicle came back not only serviced , they cleaned it too. :-) Overall my experience there made me feel like a MVP customer. Mcgeorge is the best of the best. More

Excellent service experience and timely responses to concern I was extremely impressed with Christopher Alston's responsiveness and attention to detail in managing my concern. The car was returned to me as prom I was extremely impressed with Christopher Alston's responsiveness and attention to detail in managing my concern. The car was returned to me as promised and was in an immaculate condition. More

Excellent experience! Absolute quality and awesome customer service! Chris is always professional and attentive. He listens to my concerns and always make sure I am 100% sa Absolute quality and awesome customer service! Chris is always professional and attentive. He listens to my concerns and always make sure I am 100% satisfied with the service that I am provided. He's the best! More

Awesome Mike Rudin was as good as it gets from start to finish! Great communication and knowledge of the product. The process was quick and effortless. Mik Mike Rudin was as good as it gets from start to finish! Great communication and knowledge of the product. The process was quick and effortless. Mike went out of his way to promptly answer my emails and calls even outside of his work hours. I will definitely buy from him in the future. More

Lipstick on a Pig This particular dealership tried to pass off a damaged vehicle as clean. Once they realized the mistake, they changed the vehicle description but cal This particular dealership tried to pass off a damaged vehicle as clean. Once they realized the mistake, they changed the vehicle description but called the repairs as expert. My mechanic pointed out numerous "non-expert" repairs including aftermarket parts, debris in paint, drill holes, ect. The vehicle sunroof also malfunctioned and would not close. Sure, they marked down the vehicle price about 1K but that doesn't make up for the existing damage and future problems. Really, nobody wants to buy a previously damaged car, there are better options. So they make a ton of money selling the customer a new benz, and then try to pass off the poor quality trade-in as clean and in good condition. More

Would Class Service!! Chris Alston is amazing!!!! Once again he has blown me away with his professionalism. At the end of the day he truly cares about me and my experienc Chris Alston is amazing!!!! Once again he has blown me away with his professionalism. At the end of the day he truly cares about me and my experience! Thank You Chris More

Excellent Service I have been satisfied with the quality of work that I have received over the years with the dealership. The personnel are very professional and courte I have been satisfied with the quality of work that I have received over the years with the dealership. The personnel are very professional and courteous. More