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Mercedes-Benz of Richmond

Henrico, VA

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Employees
Reviews
Vehicles
4.8
928 Reviews
Mercedes-Benz of Richmond has been a trusted dealership in greater Richmond, and since we opened our doors in 1960, our focus has never wavered. We’ve earned our reputation by consistently delivering an excellent service and ownership experience every step of the way, offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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8225 W Broad St

Henrico, VA

23294

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Showing 928 reviews

October 17, 2024

Exceptional service in and out the door. My assigned service manager was attentive to my service requests throughout my scheduled appointment. More

by Bruce
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Powers
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October 15, 2024

Had an ongoing issue which was resolved in a timely manner. Kept me apprised of the work More

by AQuinn58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Murgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Can’t remember
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September 20, 2024

These guys are friendly I like this dealership. Summer was very understanding of some issues I brought up. More

by adil.oudrhiri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Summer Prize
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September 15, 2024

I bought my Mercedes electric car from this dealership overal good experience thanks to their team More

by mfiaz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Snider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaul Usman, Midhat Efendic
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September 11, 2024

Could not duplicate the problem but Jose was very helpful. Will return when the problem reoccurs. More

by kurtberling
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Flores
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September 05, 2024

I have been buying Mercedes Benz for 44 years and it has been a great experience. Fadyl your sales person is an asset for your company. He is knowledgeable, polite, friendly and reliable. The cars the na More

by jaocarmen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fadil Pehlic
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2024 -

Mercedes-Benz of Richmond responded

Dear Mrs. Carmen, I hope this message finds you well. Thank you so much for taking the time to leave a review on DealerRater regarding your recent experience at our dealership. We are thrilled to hear that you had a positive interaction with Fadil and that you continue to choose Mercedes-Benz for your automotive needs. We noticed that although your feedback about Fadil and your experience was exceptionally positive, the star rating given was 1 out of 5 stars. Since your review reflects a much more positive experience, we wonder if this might have been a slight oversight. If you believe that your experience aligns more closely with a higher rating, would you kindly consider updating your review to 5 stars? This adjustment would not only reflect your actual experience more accurately but also greatly support Fadil, who clearly made a significant impact during your visit. If you need any assistance with updating your review or have any further comments or needs, please do not hesitate to contact me directly. We aim to provide excellent service and truly value your feedback, which helps us maintain the high standards our customers expect. Thank you once again for your support and for being a valued member of our Mercedes-Benz family. Warm regards, Joe Norris General Manager

August 28, 2024

Great experience start to finish. Love being able to work with someone over the internet as well as in person. More

by SGHS1129
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Snider
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 23, 2024

A perfect transaction. Rory responded immediately and answered all of my questions. The Truck was in near perfect condition and the home delivery was prompt and professiona More

by drurkowski
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rory Samson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 23, 2024

Went to Dealer this morning at 7:30am to get a part for my wife's car nobody was at the parts counter I waited a few moments then I asked the receptionist if anyone was available for the parts counter she More

by towman1949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mario Murgado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Parts Receptionist Sarah
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August 22, 2024

It could be better if all the departments can work together for customers satisfaction. I noticed that the service department and the sales are not working together. More

by Oegbuniwe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
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