Mercedes-Benz of Richmond

Great experience The service reps at Mercedes-Benz of Richmond are always friendly and exemplify exceptional customer service. During my recent visit, Craig Johnson t The service reps at Mercedes-Benz of Richmond are always friendly and exemplify exceptional customer service. During my recent visit, Craig Johnson took care of my drop off, loaner and kept me informed of the status and expected cost of the service. More

Service on CLA45 AMG Done on time, in and out quickly, service staff was excellent. Dropped off on Friday and picked up on Saturday when promised. Great job to all! Done on time, in and out quickly, service staff was excellent. Dropped off on Friday and picked up on Saturday when promised. Great job to all! More

Out-of-town emergency! Riding from NY to FL, our tire developed a bubble which would've been dangerous to ride on such a lengthy trip. We showed up at the dealership at 8am Riding from NY to FL, our tire developed a bubble which would've been dangerous to ride on such a lengthy trip. We showed up at the dealership at 8am Sat. morning with no appointment. The sales mgr. & staff were understanding & promised to get us back on the road ASAP, which they did! More

Sales experience Fadil is a pleasure to work with as was Keith Reddy and everyone in the sales department. This is the 10th Mercedes that my wife and I have purchased Fadil is a pleasure to work with as was Keith Reddy and everyone in the sales department. This is the 10th Mercedes that my wife and I have purchased from this dealership. More

My First Mercedes Experience Fadil made my first Mercedes purchase experience painless. He provided excellent service and information without being pushy. Fadil let the car sell Fadil made my first Mercedes purchase experience painless. He provided excellent service and information without being pushy. Fadil let the car sell itself and provided us with the resources we needed to make the decision easier. Fadil respected our time by letting us make the decision at our own pace. I love my new Mercedes 350 SLK. Thank you for the refreshing sales process and excellent service the dealership has provided! More

Great Customer Service Team I have been using MB of Richmond service center since 2009. I have never had a bad service experience. The Advisers are so knowledgeable and friendl I have been using MB of Richmond service center since 2009. I have never had a bad service experience. The Advisers are so knowledgeable and friendly - Chris Alston, Chris Garland, and Peter Berghuis. Great customer service is so important and MB of Richmond understands this principle. Keep up the great work guys! More

Extended test drive Working with Jen on a new C300. Took it for a test drive and then arranged for an overnight extended test drive this past weekend. I called Jen Frida Working with Jen on a new C300. Took it for a test drive and then arranged for an overnight extended test drive this past weekend. I called Jen Friday morning and he had the car ready for me when I pulled into the dealership that afternoon. He actually pulled the car up while I was still getting out of my car. He already had a copy of my drivers license so all he needed from me was a signature on the contract that he had already filled out. Couldn't have been easier. Test drive went well and returned it without any problems. Still haven't decided if I'll go with the Benz or something else. Will update this review if we start to discuss pricing and how well that went. More

they did a excellent job in a timley manner excellent service,they have earned my business,car was cleaned when i picked up. everybody was very freindly.ron shaban and logan were very helpfull.w excellent service,they have earned my business,car was cleaned when i picked up. everybody was very freindly.ron shaban and logan were very helpfull.will keep bring car back for service. More

Mcgeorge Mercedes-Benz (Stellar place of business. ) In for a oil change. Reception outstanding. I had an appointment so they were waiting on me. Representative C.Alston quickly acknowledged my arrival, In for a oil change. Reception outstanding. I had an appointment so they were waiting on me. Representative C.Alston quickly acknowledged my arrival, swiftly prepared my paperwork, answered my question about my keyless entry system, and directed me to the waiting area. My vehicle was ready in a timely fashion. My vehicle came back not only serviced , they cleaned it too. :-) Overall my experience there made me feel like a MVP customer. Mcgeorge is the best of the best. More

Excellent service experience and timely responses to concern I was extremely impressed with Christopher Alston's responsiveness and attention to detail in managing my concern. The car was returned to me as prom I was extremely impressed with Christopher Alston's responsiveness and attention to detail in managing my concern. The car was returned to me as promised and was in an immaculate condition. More