Mercedes-Benz of Richmond

Great Service I scheduled an appointment on line for an oil change. I received a response within the hour and my oil change was scheduled for express service. When I scheduled an appointment on line for an oil change. I received a response within the hour and my oil change was scheduled for express service. When I arrived I was greeted by an attendant and within 10 minutes, I was greeted by the service attendant. The service attendant reviewed my request. I was in an out within 45 minutes including a complementary car wash. More

No pressure for sale I was ready to look at the SMART car to purchase. After a test drive, Joshua Bolhuis, gave me the options about leasing instead. He recommended a gre I was ready to look at the SMART car to purchase. After a test drive, Joshua Bolhuis, gave me the options about leasing instead. He recommended a great local restaurant for my sister & I to eat at while we talked out the two plans. Before lunch was over, I had decided to lease instead of buy. More

Awesome New Car Salesman Irvin Rich is a great salesman. He went the extra mile to make sure I had the best car buying experience when I just purchased my new CLA250 with the Irvin Rich is a great salesman. He went the extra mile to make sure I had the best car buying experience when I just purchased my new CLA250 with the sports platinum package. This car was hard to find but he never stopped looking until he found the exact car/color/interior that I was looking for. It was a birthday gift to myself and it didn't arrive on time due to the holiday but he made sure he kept me informed of the progress and when I arrived to pick the car up it was on the showroom floor with beautiful happy birthday balloons attached. He took the time to make sure I was familiar with the vehicle even though after we finished the purchase it was past closing time. Kathie (in Finance) was great also she explained everything to us and did a fantastic job. She was very pleasant to wok with. Brendan was very instrumental in the negotiation process and was a pleasure to work with also. Overall we had a great experience. The last time we bought new Mercedes Benz's from this dealership was 2003 and we purchased a new E320 and a new CLK320 and I must say this was the best experience so you just keep getting better! My husband and I have purchased many cars and we both agree that Irvin Rich has been the best salesman we have worked with. Thanks to everyone for our wonderful car buying experience!!!! More

Good service My appointment is satisfied with Mr Johson .everything went well & Smooth .customer service is great & prompt.alaways please with this dealership.iwi My appointment is satisfied with Mr Johson .everything went well & Smooth .customer service is great & prompt.alaways please with this dealership.iwillcome back to have my future services. More

Great Service I had just come home from a rough trip from Canada with 2 flat tires and needed to get my car serviced before leaving the next day for another long tr I had just come home from a rough trip from Canada with 2 flat tires and needed to get my car serviced before leaving the next day for another long trip. Craig Johnson helped us get a same day appointment and even had to request the service men to work overtime so I could get my car back in time. He was polite, professional, knowledgeable, and patiently answered all of my questions and kept me in the loop of the status of my car throughout the day. My family has been a loyal Mercedes customer since 1990 and would highly recommend this dealership. More

Excellent service My car battery got completely dead I called service department and they send Robert within 30 minutes and he changed the battery on spot. Good Job! My car battery got completely dead I called service department and they send Robert within 30 minutes and he changed the battery on spot. Good Job! More

Nice loaner Chris Alston let me drive a new S class while my S class was being serviced. It worked ; I am seeing a new car through different eyes after the experi Chris Alston let me drive a new S class while my S class was being serviced. It worked ; I am seeing a new car through different eyes after the experience. Now if only my $100,000 plus Mercedes held any value....... More

Awesome Customer Service!! Michael Collins was great to work with. He was accommodating and pleasant and made the entire buying experience a delight! He even delivered our new c Michael Collins was great to work with. He was accommodating and pleasant and made the entire buying experience a delight! He even delivered our new car to us at our house when we had a little issue addressed. More

Excellent experience as usual ! This visit I took my car in for 4-wheel alignment on my new tires. My service advisor was Peter B. and my service technician was Kevin Griffis. Both g This visit I took my car in for 4-wheel alignment on my new tires. My service advisor was Peter B. and my service technician was Kevin Griffis. Both gentlemen have been helping me for several years with multiple cars. I try to get Peter's help whenever he's not with other customers and Kevin is the only technician I ever trust to work on my car ! Both are professionals and do an excellent job of representing the Mercedes brand and are both reasons why I'll continue to recommend McGeorge Mercedes to my friends and relatives. It's nice having the peace of mind knowing that your vehicle has been worked on by someone who has honesty ,skill, and integrity and who takes pride in his work , all traits sorely lacking in today's marketplace . Thank you . Dean Ferren More

C D Repair The problem I was having with my CD player, it would not eject. The repair was completed and I haven't had any more problems with the CD player. The problem I was having with my CD player, it would not eject. The repair was completed and I haven't had any more problems with the CD player. More