Mercedes-Benz of Richmond

Annual service and state inspection I had worked with Patrick for many years and am sorry that he left the dealership; however, Chris Garland was very helpful, friendly, and efficient. I had worked with Patrick for many years and am sorry that he left the dealership; however, Chris Garland was very helpful, friendly, and efficient. More

Excellence! Ruth is a gem, top knotch sales person and a quality person. Josh was very helpful in Ruth' absence, he is very knowledgable and always willing to a Ruth is a gem, top knotch sales person and a quality person. Josh was very helpful in Ruth' absence, he is very knowledgable and always willing to assist. Brent is very professional and down to earth. I had a wonderful experience and always felt at home at this dealership. More

helpful people Chris Garland was most helpful in working me in (I had no appointment) and getting me a car to use. I was able to finish my errands while my car was s Chris Garland was most helpful in working me in (I had no appointment) and getting me a car to use. I was able to finish my errands while my car was serviced. More

Exemplary Service and Customer Care Finding a service firm with professionals who care and who promote a service delivery model that places a priority on customer service can be hit or m Finding a service firm with professionals who care and who promote a service delivery model that places a priority on customer service can be hit or miss. Not at Mercedes-Benz of Richmond, and not with Chris Garland. Having purchased and serviced seven models of Mercedes at MBR over the years, the continuity and consistency of product and service has been exemplary. I always leave knowing work was done correctly, the first time. I also have a detailed record of every scheduled maintenance and repair ever done to provide to someone who elects to assume care and support of these vehicles when I am ready for the next one. Everyone at MBR, from sales, service, cashier, and of course the technicians, are friendly and focused on each and every customer. Well done, all, and thank you. More

Dream Come True Mike Collins made this experience awesome! I hate haggling, because I'm just not that good at it, but I know what I want. I was shown more features Mike Collins made this experience awesome! I hate haggling, because I'm just not that good at it, but I know what I want. I was shown more features than my brain could handle. Each one was more amazing than the previous, and now it's starting to make sense. I know he went thru a lot to make this deal a reality. God bless him! He stuck it out and now I am the owner of a brand new 2016 E400 and couldn't be more pleased. I am still pinching myself. He has exceptional knowledge of the brand and provides impeccable customer service. The moment I saw my car on that showroom floor, I knew it was "The One". And let me also send praise to rest of the staff because there is no way this transaction could occur without everybody doing their part. More

Service Review Christopher Alston always provide "exceptional service". He is a wonderful person to work with. He is always friendly, professional, and knowledgeable Christopher Alston always provide "exceptional service". He is a wonderful person to work with. He is always friendly, professional, and knowledgeable about my car and any services that I might need. " A Higher Level of Excellence" is the standard with him. More

Exceptional customer service from Chris Alston, as usual Every time I have my AMG serviced at Richmond Mercedes, Chris Alston takes care of me and provides impeccable service. He's courteous, knowledgeable, Every time I have my AMG serviced at Richmond Mercedes, Chris Alston takes care of me and provides impeccable service. He's courteous, knowledgeable, flexible on working your vehicle in for service at the last moment, and makes sure you have the best experience possible. If there's an issue during or after the vehicle has been serviced, that issue is resolved immediately. Ensuring customer satisfaction is highly valued by Chris and his team. This level of service is one of the primary factors that has kept me from purchasing a German luxury brand other than Mercedes. More

Chris Alston is the Best! My wife and I are confident that our cars will receive the service and attention they need at a reasonable price when we leave them with Chris Alston My wife and I are confident that our cars will receive the service and attention they need at a reasonable price when we leave them with Chris Alston at McGeorge Mercedes-Benz of Richmond. We love picking up our cars after they have been serviced and washed. More

Chris took care of my CLS550 4Matic I purchased my certified CLS550 4Matic a few weeks ago, I discovered the center wheel caps to be worn down, so I ordered 4 new caps and requested a se I purchased my certified CLS550 4Matic a few weeks ago, I discovered the center wheel caps to be worn down, so I ordered 4 new caps and requested a service appointment. Also I needed my MBrace software upgraded. Chris Alston took care of my situation with professionalism and ease, I will request him going forward. More

First Service appointment Hi, There were a few hiccups in terms of informing me about if my vehicle was ready or not. But Logan Bunger was very courteous and provide follow Hi, There were a few hiccups in terms of informing me about if my vehicle was ready or not. But Logan Bunger was very courteous and provide follow up customer service to make up for the system notification. Also I thought the service is a bit pricier than the other luxury car makers, I have a BMW and owned an Acura in the past and never had to pay about $250 for service. Overall a good experience, but hoping for an excellent experience next time around and prices be bit reasonable. Thanks, Sameer Shukla Owner: 2015 ML350 4 MATIC More